Welcome to the Returns Department, Our returns department acts to solve any issues you may have swiftly. Please return the goods back to the branch you purchased it from. If this is not possible, another branch should be able to help, but it may take a little longer to process. ONLINE RMA REQUEST FORM Please fill out this form, and we will respond by email with a Return Authority number.

Rules for returning:
Goods purchased within 7 days of the invoice date.
Goods returned in its original packaging and must be complete.
No credit for Software and computer systems.
Please fill out the form either email or fax (09 5798714) to Jason, so we may authorize it by issuing an RA number.
*All products with physical damage and broken seals will be rejected.

Here is a list of vendor support contact numbers.

PRODUCT	BRAND	WARRANTY REPLACEMENT
Notebook/Workstation	HP	Please call 0800441147 for onsite services or Please come to PB Penrose Service Center
	Apple	Please call 008007666-7666 for services
	ASUS	After service please call 0800278778
	Toshiba	0800445439 or Please come to PB Penrose Service Center
	Acer	Please call 0800223769 for services
	Samsung	Please call 0800 Samsung for services
	Lenovo	Please call 0508770506 for services
	Sony	Please call 09 970-1200 for services
Fujitsu	Please call 0800288283 for services
MONITOR	DELL	Please call 0800444617 or ask customer to return to us
	MAG	Please call 0800484782
	CMV	Please return to PB for repair
	PHILIP	Please call 0800657447
	Asus	After service please call 0800278778
	LG	Please Call 0800542273
	AOC	Please call 0800484782
	SAMSUNG	Please call 0508726786
TV
	LG	(DOA) Return to PB for services, if purchase more than 7day, LG service centre phone number: 09-5736366
	SONY	Please call 0800 766 969
	SAMSUNG	Please call 0508726786
Networking
	LINKSYS	Please call 0800441528 and get the Case number before to us
	D-LINK	Please call 0800900900 and get the Case number before to us
	NETCOM	Return to PB for services
	3COM	Please call 0800446398 for forward replacement
	DYNALINK	Return to PB for services
PC	DELL	Please call 0800446255 for services
	PB SYSTEM	Return to PB services department
	Lenovo	1 year warranty parts & labour (onsite) Ph: 0800 733 222
UPS	APC	Please call 0800333373 for forward replacement
	Dynamix	Please call 09 415 9002 for all enquire
PRINTER
	BROTHER	Please call 0800454677(DOA) or 0800500751(warranty)
	HP	Call 0800441147 for onsite services
	SAMSUNG	Please call 0508726786
	LEXMARK	Please call 08005396275 for all enquire
GPS	NAVMAN	Please call 08004662862 for services
	GARMIN	End User Customer Support phone: (0800) 427 652
SOFTWARE	Microsoft	Software is no returnable, if disk broken please call Microsoft 0800800004
	ADOBE	Software is no returnable, Technical support, please call 0800 485948
MOTHER BOARD	Gigabyte	RETURN TO BASE (PB TECHNOLOGIES)
	Intel	Please call 0800444365 for replacement
	Asus