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    Home Letter to AlphaCity Customers

    Letter to AlphaCity Customers

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    AlphaCity has been trading for over six years in a highly competitive market and we have driven hard to offer the best prices in NZ to our customers.
    In the last couple of years it has been difficult to survive in such an environment and continue to offer good customer service, so we have made the decision to sell AlphaCity to PB Technologies in order for you to continue to get great products, service and price across New Zealand. PB Technologies is a fast growing NZ company that is dedicated to offering IT products and has been a supplier to us for some time.
    PB will look after all AlphaCity warranties and customer support, below you will find your new logon details for their website and links for Returns and Customer Support.
    If you have any outstanding orders with us we will fulfil the orders where money has been paid to AlphaCity's account and pass the others to PB to manage.

    The staff of AlphaCity and I would like to thank you for your custom over the last six years.
    We are very much appreciate for your business and support, and sincerely wish you the best for the future.

    PB Technologies: (09) 526 9200, websales@pbtech.co.nz
    PB Returns: (09) 526 9200 ext 2906, ra@pbtech.co.nz

    Home Letter to AlphaCity Customers
    Customer Testimonials - See More
    "I just want to let you know of our most recent experience at PB Technology last Sunday mid afternoon. We were looking to upgrade an Ipad mini and we received excellent service from a sales team member who listened to what we were thinking, questioned to clarify our thoughts and then made some helpful suggestions while showing us our possibilities. Ben was patient and explained carefully. He made recommendations and outlined the advantages of each. We appreciate his style and his manner and we left with our purchase feeling quite satisfied. We shop with you when we need new technology and have always found helpful and willing staff. Clearly your employee choices and your training programmes are very successful. Kind regards Kathy"
    Kathy - 01/12/2018
    "Big thank you to Taylor Coster at the Christchurch branch in Hornby for showing great customer service and helping me with my refund and purchase. 10/10."
    Alex - 30/11/2018
    "I would like to give a huge thank you to Ella Kim at the Main Sth Rd branch in Christchurch. My web order could not be located and she continued about her business with a professional and unflustered manner. The warehouse staff failed to turn up at her request. Ella eventually went away and picked another order for me. Great asset to your team"
    Jarl - 23/11/2018
    "I would like to thanks the great service from Andy Liu at North Shore branches. I bought a 55" Philip TV and used for 2 weeks but found with firmware problem which appeared with freeze browser page and even required to force shut down the TV. However, to start with their solution was to wait for Philip firmware update but may be a week, a month or even a few months. I really frustrated with this solution as there are no timeframe for repair. Andy from North Shore not only explained the problem to me but also provide solution and I end up spent extra 60% money to change to LG. This LG TV is a lot better and thanks Andy's advise and help."
    Stella - 22/11/2018
    "Very good customer service"
    Simran - 19/11/2018
    "I’d like to thank Rex for his service today, I don’t usually write feedback but was super impressed with his knowledge and how helpful he was. Enjoyed chatting with him and really appreciated him helping me understand more about the computer I am building. Thank you!"
    James - 19/11/2018
    ""Tyler from PB Chch. So grateful. Tyler is a great role model for technical support service provider. He made huge difference to my stressful situation."
    Duc - 13/11/2018
    "Re: Ben Mingham, Hornby PBTech Yesterday I had a fantastic experience at the Hornby PBTech and I want you to know about it. I went to the Hornby store yesterday afternoon, Saturday 10 November. I needed a power bank and I was directed to Ben. I'm a middle aged woman, definitely tech savvy, but often I find young men (and woman) condescending and sometimes not particularly interested or knowledgeable about what they're selling.. Ben was great. He answered my questions, engaged well with me, and helped me pick what would meet my needs. Because of his manner and knowledge I decided to mention to him a phone issue I'd noticed that day. I said that I thought the battery no longer held its charge and while I wasn't going to replace it yet, I'd appreciate his advice. We talked about what I use my phone for and he said that he thought my phone issue might be hardware rather than battery. I offered to show it to him and I'm grateful that I did. The screen was bulging on one side and the phone felt hot. I was shocked and Ben calmly explained what could happen and how dangerous my phone was. I made the decision to replace my phone then and there, and to forget about a power bank for now. As we worked through my 2degrees contract Ben answered my questions and offered to help clone from my old phone to the new one. It wasn't successful in the time available in store but Ben and Joseph both suggested ways I could safely download the files on my phone at home. If that wasn't successful I knew that I could turn up at 10am today and let the tech guys do it for me. I was so impressed with Ben I asked him if there was anyway I could provide feedback. I have no doubt that because of his manner and expertise I've avoided a fire and burns. I'd been on a navigation course all day using a compass and phone app. I would have come home and just charged the phone and ignored it for the evening thinking that it was just getting old and the battery is tired. Nothing was a problem, he was incredibly helpful, and I think I've been able to get most of what I wanted off my old phone and onto the new one. Ben has wonderful people skills to go with his technical ones. Thanks so much Ben."
    Heather - 13/11/2018
    "I was in your store today with my Mum to return a Laptop I had bought a few weeks ago and received great customer service from one of your employees Damon Wang(Chch). He helped us for about half an hour, and was very friendly and patient with us. He also gave us good insight on which laptop we should buy and when, hence why I am commending him for helping us so much."
    Oliver - 13/11/2018
    "The workers there are amazing always checking up on you to see how’s everything going and they know what they are talking about great communication skills it’s feels welcome and amazing discounts !"
    sheng - 12/11/2018
    "The workers are engaged and helpful lovely people they do listen to your wantd"
    kate - 31/10/2018
    "Awesome customer service and ultra fast delivery! Highly reccomend! I will definitely shop here again..many thanks for the tablet :-)"
    Juanita - 27/10/2018
    "Great website and amazing service. Will shop here again"
    Eileen - 25/10/2018
    "Got a laptop in Tauranga today, and we had Toby deal with us. I was getting a laptop for my Mum and he was extremely helpful, which was awesome after my terrible experience with a competitor the week before. Dropped off a Kinder Surprise to him in appreciation for his assistance."
    Vicky - 13/10/2018
    "Lim at Hamilton PB Tech is so nice she tells me jokes and serves the customers good thanks Lim for being the best"
    Jim - 04/10/2018
    "Tyler from PB Chch. So grateful. Tyler is a great role model for technical support service provider. He made huge difference to my stressful situation. His efforts changed it to relief with appreciations. He led through to solved problems by listening and understanding with patient and well mannered response. Also he provided great suggestion with his excellent knowledge of products. Well explained very professional. Very lucky to have Tyler in your PB team. Massive Thank you for fantastic supports experience. Thank you!"
    Naemi - 02/10/2018
    "David Clark from the Hornby branch is a one of a kind salesperson and has turned my purchase of a RTX 2080 into a one of a kind customer service experience. His technical knowledge is amazing and he most certainly raises the bar (for me) of what I should expect from a sales representative at any retail store. David Clark went the extra mile to make sure my early order of this currently limited stock graphics card get here on time and I cannot be more thankful as I have been in need of a good upgrade. David has made my experience with PBtech absolutely wonderful and I encourage everyone to consult with him when making a purchase :). Thank you so much for making my shopping experience a bliss David!"
    Joshua - 25/09/2018
    "Toby from your Tauranga Branch is very patient and kind, I was gonna buy a laptop, my debit card fails 2x, so i ask Toby to set aside my stuff and i will find a currency exchange. I’m back after 30 mins and thats it. Very kind guy"
    Leonard - 20/09/2018
    "Last week I needed urgent help with my Surface Pro and was lucky enough to meet Tyson Hin, who fixed my problem quickly. I’d just like to let you know what a fantastic employee you have!"
    Barbara - 19/09/2018
    "SEAN from PB Technologies in Henderson Branch is AMAZING. I have got my computer built by him with his recommendations, and I am very satisfied. He has also sorted my warranty for my phone. It was fast and smoothly done. Amazing customer service and would definitely recommend Henderson PB and Sean to my friends and family. 10/10. :)"
    Jk - 18/09/2018