GIVE FEEDBACK
Home Letter to AlphaCity Customers

Letter to AlphaCity Customers

Need some help?
More help

AlphaCity has been trading for over six years in a highly competitive market and we have driven hard to offer the best prices in NZ to our customers.
In the last couple of years it has been difficult to survive in such an environment and continue to offer good customer service, so we have made the decision to sell AlphaCity to PB Technologies in order for you to continue to get great products, service and price across New Zealand. PB Technologies is a fast growing NZ company that is dedicated to offering IT products and has been a supplier to us for some time.
PB will look after all AlphaCity warranties and customer support, below you will find your new logon details for their website and links for Returns and Customer Support.
If you have any outstanding orders with us we will fulfil the orders where money has been paid to AlphaCity's account and pass the others to PB to manage.

The staff of AlphaCity and I would like to thank you for your custom over the last six years.
We are very much appreciate for your business and support, and sincerely wish you the best for the future.

PB Technologies: (09) 526 9200, websales@pbtech.co.nz
PB Returns: (09) 526 9200 ext 2906, ra@pbtech.co.nz

Home Letter to AlphaCity Customers
Customer Testimonials - See More
"I want to commend Tyler on his excellent customer service. He could not have been more helpful, professional, patient and understanding. Even though we are not very IT savvy Tyler went out of his way to explain what was required and he also achieved the result we had hoped for. Throughout all our interactions with Tyler he was extremely pleasant to deal with and I would like to congratulate him on his excellent customer service. Sometimes this is taken for granted, but we certainly don’t. At one point while we were waiting I noted his interaction with another customer and it was consistently good."
B - 14/05/2018
"Hey Guys, I'm just writing to say a thankyou for being so cool about fixing an issue. I bought a brand new set of components to build a gaming machine - and one of the memory sticks wasn't being recognized when I put it together. Your tech department put a new stick in and tested it on the spot. It was still doing some weird stuff on reboot - so your guys simply said "leave it with us" and a few days later, after some tinkering with the bios everything was peachy. Thanks for the great service, it will keep me coming back again, and again. Cheers, Tim"
Tim - 06/05/2018
"I was having difficulty in setting up a modem, had spoken with the manufacturer and my ISP without success. I was about to give up, but Marlu in the CHRISTCHURCH store listened to the issues I was having, and set it up for me in store. Works great. Fantastic customer service. I would recommend shopping here with confidence."
Paul - 29/04/2018
"Hi, Alan & Sean from PBT Tauranga worked on my computer, was very impressed with there technical abilities, fast response & great communications--- thanks Guys"
Rodney - 23/04/2018
"Hi I visited manakau branch. Awesome store top service 5/5. Easy efficient service even when busy they found a way to help. Easy and affordable things sold here. Once bought projector screen it was so aweosome so clear and easy to store. All round good and efficient product and service provided by the team. I’d really like to win this months prize as it is a gaming/all round aweosome pc and prize. I would like to start a YouTube and start online streaming and this computer is a vital part to it as I can edit on it and play on it. Also this would be aweosome as I currently do not have enough money to buy this awesome set. I have never won anything and if I won this aweosome prize it would be a very asweosome early Christmas present. Good luck to me."
Aneel - 09/04/2018
"I bought a Microsoft Surface Laptop from the Wellington store. Even though they were really busy, the people I talked to took the time to talk me through the product and the options. I love my new laptop - thanks for the great service!"
Michelle - 26/03/2018
"Awesome product and prices and delivery was within 24 hrs from Auckland to Kaitaia just amazing :-) great experience thank you"
Sonya - 22/03/2018
"David Wang at northshore branch you went over and above to give exceptional service. Thank you very much."
Stephen - 10/03/2018
"Sonia at Henderson branch - you rock! Excellent service. Knowledgeable staff. Consumer focused rather than just focusing on the normal sales pitch. Everything we wanted was available in store AND cheaper than all the electronic stores we had visited. What more could one ask for?"
Tasa - 07/03/2018
"A great no bull tech shop. It's a reliable source of high end tech without the wait. The service team is awesome too"
Nathan - 28/02/2018
"Always shopping at PB Tech for anything electronics related. They generally have the best pricing & staff are always helpful."
Michaela - 23/02/2018
"Great experience in store! A lot of variety of products to chose from, out standing customer service that knew their stuff, gave good advice and knowledge of products."
Kelsey - 16/02/2018
"I've shopped at PB Tech for over ten years and have always found them reliable, knowledgeable, friendly and good value. Today I talked with sales consultant Eva Song at the Henderson branch about Laptops. She was very knowledgeable and gave me some excellent advice regarding my needs. She was genuinely interested in meeting my specific needs as a customer as opposed to just trying to sell to me. Thanks Eva. Keep up the good work PB Tech"
Peter - 29/01/2018
"I've shopped at PBTech for years at multiple stores (North Shore, Penrose, Hornby). They byfar have the best service and the best price."
Benjamin - 21/01/2018
"PB tech has been my go-to tech shop for many years. I get excellent service when I visit a store and prompt delivery when I order online. Overall I am happy with the service and products and will continue to use PB Tech for many more years."
Luka - 18/01/2018
""I love the products I bought and also the services. I was assisted by your team properly and just got the right products I need. Surely I'll come back. Thanks to you guys. Happy New Year! Cheers!"
Raul - 10/01/2018
"Very happy with the team at pb tech , placed an online order at about 9.30 pm on 27/12/17 and was notified order was ready to pick up by early afternoon on 3/1/18. Have had many in-store positive experiences in the past also. Have recommended pb tech in the past and will continue to do so. Happy New Year to everyone at pb tech."
Hamish - 03/01/2018
"This company is top notch. I ordered an HTC Vive controller and I live in Australia. It arrived within a few days and that was just before Christmas when you'd expect things to take much longer. The controller works perfectly and arrived well packaged to protect it during transport. I'll definitely look to PBTech to supply me with anything else I need for my Vive in future."
Chris - 02/01/2018
"Product shipped promptly after payment. Excellent service and happy with the product."
Steve - 02/01/2018
"Purchase a device was very quick and got a great discount with my case"
Joshua - 30/12/2017