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Home Letter to AlphaCity Customers

Letter to AlphaCity Customers

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AlphaCity has been trading for over six years in a highly competitive market and we have driven hard to offer the best prices in NZ to our customers.
In the last couple of years it has been difficult to survive in such an environment and continue to offer good customer service, so we have made the decision to sell AlphaCity to PB Technologies in order for you to continue to get great products, service and price across New Zealand. PB Technologies is a fast growing NZ company that is dedicated to offering IT products and has been a supplier to us for some time.
PB will look after all AlphaCity warranties and customer support, below you will find your new logon details for their website and links for Returns and Customer Support.
If you have any outstanding orders with us we will fulfil the orders where money has been paid to AlphaCity's account and pass the others to PB to manage.

The staff of AlphaCity and I would like to thank you for your custom over the last six years.
We are very much appreciate for your business and support, and sincerely wish you the best for the future.

PB Technologies: (09) 526 9200, websales@pbtech.co.nz
PB Returns: (09) 526 9200 ext 2906, ra@pbtech.co.nz

Home Letter to AlphaCity Customers
Customer Testimonials - See More
""Tyler from PB Chch. So grateful. Tyler is a great role model for technical support service provider. He made huge difference to my stressful situation."
Duc - 13/11/2018
"Re: Ben Mingham, Hornby PBTech Yesterday I had a fantastic experience at the Hornby PBTech and I want you to know about it. I went to the Hornby store yesterday afternoon, Saturday 10 November. I needed a power bank and I was directed to Ben. I'm a middle aged woman, definitely tech savvy, but often I find young men (and woman) condescending and sometimes not particularly interested or knowledgeable about what they're selling.. Ben was great. He answered my questions, engaged well with me, and helped me pick what would meet my needs. Because of his manner and knowledge I decided to mention to him a phone issue I'd noticed that day. I said that I thought the battery no longer held its charge and while I wasn't going to replace it yet, I'd appreciate his advice. We talked about what I use my phone for and he said that he thought my phone issue might be hardware rather than battery. I offered to show it to him and I'm grateful that I did. The screen was bulging on one side and the phone felt hot. I was shocked and Ben calmly explained what could happen and how dangerous my phone was. I made the decision to replace my phone then and there, and to forget about a power bank for now. As we worked through my 2degrees contract Ben answered my questions and offered to help clone from my old phone to the new one. It wasn't successful in the time available in store but Ben and Joseph both suggested ways I could safely download the files on my phone at home. If that wasn't successful I knew that I could turn up at 10am today and let the tech guys do it for me. I was so impressed with Ben I asked him if there was anyway I could provide feedback. I have no doubt that because of his manner and expertise I've avoided a fire and burns. I'd been on a navigation course all day using a compass and phone app. I would have come home and just charged the phone and ignored it for the evening thinking that it was just getting old and the battery is tired. Nothing was a problem, he was incredibly helpful, and I think I've been able to get most of what I wanted off my old phone and onto the new one. Ben has wonderful people skills to go with his technical ones. Thanks so much Ben."
Heather - 13/11/2018
"I was in your store today with my Mum to return a Laptop I had bought a few weeks ago and received great customer service from one of your employees Damon Wang(Chch). He helped us for about half an hour, and was very friendly and patient with us. He also gave us good insight on which laptop we should buy and when, hence why I am commending him for helping us so much."
Oliver - 13/11/2018
"The workers there are amazing always checking up on you to see how’s everything going and they know what they are talking about great communication skills it’s feels welcome and amazing discounts !"
sheng - 12/11/2018
"The workers are engaged and helpful lovely people they do listen to your wantd"
kate - 31/10/2018
"Awesome customer service and ultra fast delivery! Highly reccomend! I will definitely shop here again..many thanks for the tablet :-)"
Juanita - 27/10/2018
"Great website and amazing service. Will shop here again"
Eileen - 25/10/2018
"Got a laptop in Tauranga today, and we had Toby deal with us. I was getting a laptop for my Mum and he was extremely helpful, which was awesome after my terrible experience with a competitor the week before. Dropped off a Kinder Surprise to him in appreciation for his assistance."
Vicky - 13/10/2018
"Lim at Hamilton PB Tech is so nice she tells me jokes and serves the customers good thanks Lim for being the best"
Jim - 04/10/2018
"Tyler from PB Chch. So grateful. Tyler is a great role model for technical support service provider. He made huge difference to my stressful situation. His efforts changed it to relief with appreciations. He led through to solved problems by listening and understanding with patient and well mannered response. Also he provided great suggestion with his excellent knowledge of products. Well explained very professional. Very lucky to have Tyler in your PB team. Massive Thank you for fantastic supports experience. Thank you!"
Naemi - 02/10/2018
"David Clark from the Hornby branch is a one of a kind salesperson and has turned my purchase of a RTX 2080 into a one of a kind customer service experience. His technical knowledge is amazing and he most certainly raises the bar (for me) of what I should expect from a sales representative at any retail store. David Clark went the extra mile to make sure my early order of this currently limited stock graphics card get here on time and I cannot be more thankful as I have been in need of a good upgrade. David has made my experience with PBtech absolutely wonderful and I encourage everyone to consult with him when making a purchase :). Thank you so much for making my shopping experience a bliss David!"
Joshua - 25/09/2018
"Toby from your Tauranga Branch is very patient and kind, I was gonna buy a laptop, my debit card fails 2x, so i ask Toby to set aside my stuff and i will find a currency exchange. I’m back after 30 mins and thats it. Very kind guy"
Leonard - 20/09/2018
"Last week I needed urgent help with my Surface Pro and was lucky enough to meet Tyson Hin, who fixed my problem quickly. I’d just like to let you know what a fantastic employee you have!"
Barbara - 19/09/2018
"SEAN from PB Technologies in Henderson Branch is AMAZING. I have got my computer built by him with his recommendations, and I am very satisfied. He has also sorted my warranty for my phone. It was fast and smoothly done. Amazing customer service and would definitely recommend Henderson PB and Sean to my friends and family. 10/10. :)"
Jk - 18/09/2018
"Great gaming laptop such good FPS for games. The 144hz is really good for gaming and makes such a difference. The battery is so good and really good for my school work. Overall this is the best gaming laptop I have ever seen from the thin bezels slim design and the long battery life overall 10/10"
Charlie - 15/09/2018
"Sean from PB Henderson was really fantastic in my purchase of my Desktop Computer. Sean has looked after my family before, and the reason why we always shop there. His knowledge and helping me make the right decision was most helpful. Thank you PB.Henderson."
Wayne - 29/08/2018
"I have visited your store in Hornby a number of times, mainly with my grand kids, including in January when I bought a Gear FitPro 2. At that time I received excellent advice and service from knowledgeable staff. Once again on a visit to NZ,on January 10th, I had to return to the store as one of the straps had detached. After initially being advised that the repairs could not be done for a few days there was a change of personnel and I can only say that Tyler Coster absolutely nailed it! I was due to fly back to Australia the following Wednesday He went out the back and when he came back he had found a solution, made a decision and within 15 minutes I was out of the store with a new strap. I want to thank all your staff for their patience and help. Tyler also advised me that you have a mail order service to Australia. I am currently travelling but will be in the market for a flatbed scanner printer copier once I return and will most likely order from your company Thanks again"
Rex - 29/08/2018
"Hi PBTech team, just wanted to say a massive thanks. I pre-ordered the Samsung Note 9 bundle, expecting it to ship on the 24th. Got an email saying estimated ship date was going to be 4th Sept due to some parts of the bundle missing. I called to see if the actual phone was available (because I wanted to take advantage of the Samsung trade-in offer on my Note 4 which expired on 2nd Sept). The people I spoke to on the phone were fantastic & really helpful. Turned out the phone was there and it was the headphones missing. The package was shipped and I received overnight - got my new phone + the Samsung trade in offer. Super pleased & super service. Thanks heaps for being so flexible & accommodating during what I'm sure has been a period of madness. 2 Thumbs Up !"
Basil - 29/08/2018
"Lei at Manukau is a freaking legend. Always deal with him personally every time I visit PB Tech Manukau (and I do this rather a lot). He is always willing to help and find solutions when needed and knows everything about what he's selling, but also knows when to let me exist in my head and run with whatever mad idea I've got this time. Awesome dealing with you and all your colleagues, mate, and no doubt you'll end up with more of my money."
Chris - 26/08/2018
"Joshua from the Christchurch store helped me find a fantastic pair of wireless headphones. Great customer service 10/10."
Adam - 24/08/2018