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Home Letter to AlphaCity Customers

Letter to AlphaCity Customers

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AlphaCity has been trading for over six years in a highly competitive market and we have driven hard to offer the best prices in NZ to our customers.
In the last couple of years it has been difficult to survive in such an environment and continue to offer good customer service, so we have made the decision to sell AlphaCity to PB Technologies in order for you to continue to get great products, service and price across New Zealand. PB Technologies is a fast growing NZ company that is dedicated to offering IT products and has been a supplier to us for some time.
PB will look after all AlphaCity warranties and customer support, below you will find your new logon details for their website and links for Returns and Customer Support.
If you have any outstanding orders with us we will fulfil the orders where money has been paid to AlphaCity's account and pass the others to PB to manage.

The staff of AlphaCity and I would like to thank you for your custom over the last six years.
We are very much appreciate for your business and support, and sincerely wish you the best for the future.

PB Technologies: (09) 526 9200, websales@pbtech.co.nz
PB Returns: (09) 526 9200 ext 2906, ra@pbtech.co.nz

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Customer Testimonials - See More
"Extremely high customer service from the Manukau branch. I approached a sales assistant Mark N and questioned him about my desktop I purchased off trade me. He was very helpful went out of his way to have a look at the desktop and gave me honest advice on it. He also recommended certain parts that was missing for the desktop. Not at anytime did he pressure a sale or give me false hope in products thats not needed. Thanks again Mark N for the service will definitely shop here again."
Otto - 15/05/2019
"I'm from Napier and 3 weeks ago I visited your Manukau store (due to a recommendation) as I needed to replace my dead laptop. I was looking closely at an HP laptop that was on display and sought some help. The person I approached was Mark N who was able to answer all my questions and provide other useful (to me) knowledge. I was very impressed that I was not and did not feel pressured at any point like happens a lot in some stores. I returned to the store the next day and caught up with Mark and purchased the item. I really enjoyed your store but as I was only looking for a laptop I didn't really have a good look around but there were certainly a lot of people in the shop. I will definitely deal with your company again. And feeling pressure free made it a very enjoyable purchasing experience. Thank you."
David - 09/05/2019
"EFFICIENT SERVICE"
Sagren - 01/05/2019
"Thanks heaps"
TRACEY - 20/04/2019
"The team in Wellington were fantastic while helping me with my P30 Pro pre-order! Daniel and Charlotte especially went out of their way! Thanks, guys!"
Jesse - 12/04/2019
"I would like to take the time to thank two amazing staff members pbtech Christchurch has. Tyler and Jordan are outstanding members of your team and make the experience at your store highly enjoyable. I am a full time Photographer so am a regular customer, there has not been a single time when I have felt like an inconvenience. Tyler and Jordan are very skilled and knowledgeable and always take the time to help me, explain to me or just chat. I just honestly can't say how highly I think of these two people If you would like any more information please let me know as there has been so many situations where I have been amazed at their abilities and approach to problem solving. Thanks again !"
Kallum - 08/04/2019
"Hi I went in to the Hamilton store looking for a laptop. A sales rep by the name of Shaun H.M was very helpful and made honest professional recommendations based on my needs and budget. I went away with a product that I was happy with, and it was exactly what I needed. Thanks for the great service - Shaun made the whole experience less daunting :)"
Melody - 06/04/2019
"I bought gigabyte aorus 15 w9 and the whole process was quite smooth via credit card, however when selecting payment method as finance now, it did not succeed. The product was delivered in one day after ordering and everything was in great condition. About Aourus 15W9, it is the best laptop in its category with excellent performance, build quality and aesthetics. Everything worked out of box in windows 10 home. I easily upgraded to win 10 Pro. Apart from Windows I am using dual boot with manjaro Linux and everything worked right out of box on manjaro linux too which was quite surprising as I expected it to be not so smooth. I must say that it is performing better on Linux than on windows. A great machine."
Saleem - 30/03/2019
"awesome service. I will be using PBTECH from now on Derek Arcadia Service Ltd"
derek - 27/03/2019
"Hi huge praise for Jessica at Christchurch who helped us identify source and and have delivered to us here in Christchurch 30 Privacy Filters that where unavailable elsewhere in the country all withing 24 hours... Fantasic job and heartfelt thanks ( RE Invoice Number SICS421319 )"
Adrian - 26/03/2019
"Had problems with my PC recently, but Jordan sorted it right out in quick time whilst providing myself and my girlfriend informative entertainment about my product. Absolute legend, and HUGE thanks!"
Cameron - 19/03/2019
"What great service these guys provide. I ordered a camera bag online and it was delivered less than 24 hrs later!"
Aaron - 19/03/2019
"I am writing this email to let you know that one of you sales rep looked after me by the name of Job Polon. I am very pleased with quality of service that was provided. He helped in every way he could towards my new build. I have my Pc up and running and have no problems with it as it is my first build. Job polon is great member of your team I hope he gets appraised for his hard work, he provided with exceptional customer service with a smile on his face. I would recommend pb tech to all my friends and family and will be coming back for more shopping. Thanking Job polon"
John - 16/03/2019
"My choice always PBTECH and the TECHXPO 2019 was wonderful many crowd .products and OFFERS all"
Karthikeyan - 05/03/2019
"Shout out to Ian Liu from the Penrose Branch. Went into preorder a phone and within a minute or so he gave me the form and I paid it at the reception. Amazing service from Ian. Cheers."
Jin - 28/02/2019
"Five stars++ Always have had great service from PB Tech - a great range of products and prompt delivery. Recently I brought some incorrect additional memory for my computer. I contacted PB Tech, who advised the correct product. They quickly and efficiently sorted out a return, credited my account and then went the extra mile and ordered me the correct memory using some of the credit. PB Tech totally rocks!"
David - 19/02/2019
"Great service, very prompt delivery, would recommend these guys ,awesome"
Fiona - 07/02/2019
"I previously dealt with William Habgood years back in the Christchurch branch, he left a lasting impression on me because of his professionalism and follow up email a couple of days after selling me components. Years on, I still had his email address so I thought I'd give it a go; depsite him no longer working in sales or even in Christchurch he helped me select some great components to meet my needs and ensured everything would arrive promptly and would work together. After the components arrived I had a couple of installation questions and again he was more than happy to help guide me with advice. This is the kind of service you all too often don't find any more. Thanks William!"
Josh - 30/01/2019
"Epic"
Caleb - 28/01/2019
"OK so i began streaming games stand needed a new set up so i order online the full setup PC table web cam everything. all up it as 3000$ the PC (GGPC Outlaw GTX 1050Ti Gaming PC AMD Ryzen 5 2400G Quad Core Turbo UP TO 3.7Ghz, 8GB RAM, 240GB SSD, Nvidia GTX 1050Ti 4GB, WiFi, Windows 10 Home 64bit) was a cheep per-build but really good PC for streaming and playing games. and the online shopping experience was 100 times better then in the store. Thank you"
Harris - 24/01/2019