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Latest COVID-19 Update: We strongly recommend using our 1-hour click and collect service if possible as our courier partners are currently experiencing very high demand and have advised customers to expect delivery delays of up to 2 weeks in some cases; All PB Tech stores except Auckland Uni. are now open - Learn more

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Issues with our phone system: Unfortunately we are experiencing ongoing issues with our phone system as we try to route calls to staff working at home. We recommend using Live Chat which is available via the chat window near the bottom corner of our website during normal trading hours. We apologise for any inconvenience caused.

Use the phone number or contact form below to get in touch or scroll down to view our Head Office contact information. If you are looking for information on PB Tech stores near you including locations, open hours and contact details, please visit our Store Locations page.

Send us a message

Name *
Email *
Contact number
How can we help? *

Please note that we can only modify or cancel your order if it has Confirming, Pre, Awaiting Payment, Processing or Awaiting Goods status.

Visit the Orders page in the My Account section to view the status of your current orders.

If you've found a cheaper price elsewhere, submit a price match request below, we'll do our best to either match it or beat it.

-     All price match requests are at the discretion of PB Tech and we reserve the right to decline any request we receive.
-     The product you request a price match for must be identical to the model we have in stock.
-     The product must be brand new and physically in stock (not drop shipped from a distributor), and located in New Zealand.
-     The product must not be a clearance product.
What type of customer are you? *
What is your question? *
Your order number *

Please provide details *
What is your question? *
What is the issue? *

Most orders for products in-stock at PB Tech are delivered between 1 - 3 working days depending on your location in NZ.

Rural and bulk deliveries, as well as products shipped from our logistics centre or suppliers can take a little longer.

You can track the current status of your order by visiting the Orders page in the My Account section.

Your order / invoice no *

Please provide details *
What is the issue? *

In the first instance we recommend contacting the manufacturer for technical assistance.

Technical support contacts for most of the products we sell are listed in the Manufacturer Warranty Contacts section of our Returns page.

Please take the time to read our Returns Policy before getting in touch.

Please visit our Returns page to request a return online.

All warranty replacements / repairs require a Request a Return form to be completed.

Please visit our Returns page to request a return online now or ask us a question below.

To learn more about our Electronics Repair services, please visit our Repairs page.

Did you know you can buy replacement / spare parts online for a wide range of technology devices, please visit our Service Parts category?

What sort of feedback do you want to provide? *

You can submit a public testimonial from our Testimonials section.

What PB product? *
Price to match / beat? *
Where did you see this price? *
Your enquiry *
What type of promotion? *
What is your question? *
What is your question? *
What is the product *
What is the issue? *
Your order / invoice no *
What is your question? *
Your order / invoice no *
What is your question? *
What is the product *
What is your question? *
What is the product *
What is your question? *
Your testimonial *
Your feedback / complaint *
Your feedback *
Please provide details *
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Please provide your invoice number *
* Required fields

Call us

(09) 526 9200

For any questions please contact us on the phone number above. Our customer service representatives are available 8.30am - 5.30pm Monday to Friday and our stores can be reached on the weekends on the hours listed on our Store Locations page.

Head Office / Distribution Centre

Physical address

587 Great South Road
Manukau
Auckland
New Zealand 2104

Phone, fax and email

Phone: (09) 526 9200
Fax: (09) 580 0504
Email: websales@pbtech.co.nz

Postal address

PO Box 97746
Manukau 
Auckland
New Zealand 2241

Office + Warehouse Counter hours

Office: Monday - Friday: 8:30am - 5:30pm
Warehouse Counter: Monday - Friday: 9am - 6pm
Store hours can be found on our Store Locations page

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Customer Testimonials - See More

"Exceptionally attentive, polite & knowledgeable staff. Marlu not only took the time to discuss..."

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By: Guest 20/05/20

"Great help with Marlu thanks."

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By: Guest 19/05/20

"I want to thank everyone at pb tech! for their amazing efforts to keep us going! =) thank you..."

By: ItsGpx 16/05/20

"I want to thank Marlu Relato for the amazing help I received today through your chat service, I..."

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By: Guest 14/05/20

"Ordered headphones and a power chord May 4th. Delivered May 13th. Not bad."

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By: RikiS6 14/05/20

"Great tech help provided by Marlu. Fast and efficient. Very easy to follow instructions. Cheers..."

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By: Guest 12/05/20

"Delivered pretty quick during alert 4 ..."

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By: RockyG5 11/05/20

"My son bought me a mobile phone from your site during lockdown, ordered 4pm Friday was at my..."

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By: Guest 09/05/20

"Joshua Sim was so helpful and patient with me via online chat. He got my enquiry sorted and was..."

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By: PetaF9 08/05/20

"Very happy with the service during Covid 19 alert levels 4 and 3. Quick next day delivery once..."

By: JoshL644 07/05/20

"Vito Zhang is a very good technical supporter. He solved every single technical problems I had...."

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By: Guest 07/05/20

"Marlu was very helpful and informative. Great customer service!"

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By: Guest 07/05/20

"Marlu - impressive know how."

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By: Guest 07/05/20

"I bought a Ptiplink wi-fi extender nd have no problems with the wi-fi sytem where i now live..."

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By: Guest 05/05/20

"David Wang is prompt and offered excellent customer service going out of the way to get my..."

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By: BhanuP6 05/05/20

"Marlu was absolutely awesome, they defnitely deserve a promotion, ..."

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By: Guest 05/05/20

"My recent purchase of WiFi dongle for my Pc was excellent, plug & play. Very pleased with your..."

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By: KenB352 04/05/20

"I was transferred to Marlu as my microphone for zoom meetings was not working. ..."

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By: Guest 30/04/20

"Hi, Marlu Relato was a great help today, very informative and answered all my questions..."

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By: Guest 30/04/20

"Marlu did an amazing job in helping me today. I had an urgent need and my goods arrived within..."

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By: Guest 29/04/20