How can we help?
* Please choose an option Sales / product enquiry Modify / cancel a current order There's a problem with my order delivery / shipping There's a problem with my product Provide feedback / make a complaint Request a price match New supplier enquiry Bonus item promotion
Please note, If you have not yet paid, you are able to request to cancel your order via the
Orders page. If you need to modify your order, please cancel your order, and place a new order for the correct items.
Orders page in the My Account section to view the status of your current orders.
If you've found a cheaper price elsewhere, submit a price match request below, we'll do our best to either match it or beat it.
All price match requests are at the discretion of PB Tech and we reserve the right to decline any request we receive.
The product you request a price match for must be identical to the model we have in stock.
The product must be brand new and physically in stock (not drop shipped from a distributor), and located in New Zealand.
The product must not be a clearance product.
For assistance updating your motherboard BIOS for use with the latest Ryzen CPU. Please include your PB Tech invoice(s) ID for both CPU and motherboard purchased.
For assistance updating your CPU Cooler for use with the latest Intel 12th Gen Desktop CPU please include your PB Tech invoice(s) ID for both CPU Cooler and Mother purchased.
What type of customer are you?
* Please choose an option Home User Business / Corporate Educational Institute Reseller / Wholesale / Overseas Pacific Islands I'm just after Replacement / Spare Parts!
What is the issue?
* Please choose an option I received the incorrect product(s) My order has not arrived My order was damaged in transit
Most orders for products
in-stock at PB Tech are delivered between 1 - 3 working days depending on your location in NZ.
Rural and bulk deliveries, as well as products shipped from our logistics centre or suppliers can take a little longer.
You can track the current status of your order by visiting the
Orders page in the My Account section.
Your order / invoice no
What is the issue?
* Please choose an option I need help using / setting up a product I want to return a product I've just bought I need a product replaced / repaired (within warranty) I need my product repaired (out of warranty) I want replacement / spare parts for my product
In the first instance we recommend contacting the manufacturer for technical assistance.
Technical support contacts for most of the products we sell are listed in the
Manufacturer Warranty Contacts section of our Returns page.
Please take the time to read our
Returns Policy before getting in touch.
Please visit our
Returns page to request a return online.
All warranty replacements / repairs require a
Request a Return form to be completed.
Please visit our
Returns page to request a return online now or ask us a question below.
To learn more about our Electronics Repair services, please visit our
Did you know you can buy replacement / spare parts online for a wide range of technology devices, please visit our
Service Parts category?
What sort of feedback do you want to provide?
* Please choose an option Provide a customer testimonial Provide feedback / make a complaint to PB Management Provide feedback to our Webmaster
You can submit a
public testimonial from our Testimonials section.
What type of promotion?
* Please choose an option Gift with purchase Promotion
Your feedback / complaint
Please provide your invoice number