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Our IT Services

PB Technologies delivers End to End IT Services across New Zealand and Australia.
Across our 5 different services segments we will have your business supported in every way.
See what partnership with New Zealand’s most dynamic IT supplier can bring to your business!

  • repair & production

    Efficient, reliable and trouble-free repair of your IT equipment with dedicated service centres in 11 locations throughout NZ.

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  • install & display

    From single devices, to fully integrated multi-media facilities, PB Technologies will consult, design, implement and project manage your requirements.

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  • onsite support

    Efficient 'as needed' expert onsite IT support throughout New Zealand and Australia with next business day turnaround.

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  • managed services

    Enjoy the advantages of true partnership with NZ’s largest IT supplier, with ‘across the stack, throughout the lifecycle’ Professional and Managed IT Services

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  • software & development

    Move your business forward to give you the edge - Big Data, Software, CRM, App dev, Scripting, BA consult, Teams & Sharepoint dev & management.

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IT Service Providers | Australia & New Zealand

PB Technologies – Delivery is in our DNA!

Over the past 25 years, PB Tech has built a formidable reputation for delivering the NZ market the technology it needs when it needs it. This provides a natural alignment with our IT Services business. After all, PB technologies is delivering all day every day to businesses throughout New Zealand. Our business has been built off delivery and our IT Services business is no different.

IT Service Providers | Australia & New Zealand

Robust and flexible IT Services from New Zealand’s Largest Computing and IT Supplier

PB Tech has a simple aim for our IT Services business: to provide our customers with a genuine opportunity to have one true IT provider; from top end consulting and design, through procurement, end-user support and management, right across the infrastructure stack. If you rely on PB Technologies to deliver impeccable procurement services for your business, it is not difficult to see the advantages in engaging with PB Technologies throughout the IT Lifecycle of Consult, Design, Build and Manage.

Speak with a Specialist IT Consultant

    A disciplined, flexible & empathetic approach to IT Service Management

  1. Mitigating Risk in Selection Process

    Risk mitigation is central to any decisions in regards outsourcing all or part of your IT environment. In the sales process, PB Technologies will take you through the methodologies we use, through transition to BAU, to ensure you are confident in choosing PB Technologies as your managed services provider.

  2. The Procurement Advantage

    PB Technologies is the largest supplier of IT equipment in New Zealand. Our business has been built off our ability to offer computer hardware and other IT equipment at consistently low prices with industry leading turnaround times. Partnering with PB Technologies for Managed Services means that one click can lead to an imaged device landing on a desk ready for your end user to utilize within days. Lead times .

  3. Genuine partnership

    PB Technologies places immense importance on true partnership with our managed services customers. With our market-leading procurement delivery, PB Technologies is in the position to provide pre-purchase technical expertise, quick delivery and deployment right through to decommissioning at the end of the assets lifecycle. We want to be your IT partner in the truest sense of the word. PB Technologies also places immense importance on our relationships with key stakeholders in our customers organizations via robust service delivery, technical and account management.

  4. Metric Driven

    Managed Services underpinned by Service Level Agreements (SLA) are nothing new, however, PB Technologies uses numbers to drive the quality of the services it delivers its customers. Every data point is considered vital, our data is our customer’s data and PB Technologies recognizes that data built up over time can provide insights like nothing else in IT.

  5. 95% Response / 95% Resolve / 70% First Touch Resolution

    PB Technologies ‘data-blueprint’ is governed by 3 exceptionally important numbers. We aim to hit our Response and Resolve SLA 95% of the time. We also try to hit First Touch Resolution Experience shows that delivering to these numbers results in ecstatic customers and we use these numbers to govern our approach to resourcing and ticket logistics.

  6. Best End User Support

    We love our customers end-users and we strive for this to be reciprocated. One of PB Technologies defining strategies is delivery the ‘best end-user support’ of any MSP in New Zealand. We do this through empathetic delivery, understanding what your users are doing (or not doling) at the moment of contact, consistent communication and striving to be a friendly and likeable IT support provider. We want your end-users ‘singing from the rooftops’ about PB Technologies allowing IT leaders in our customer’s organizations to focus on aligning IT deliverables to business requirements.

  7. Communication is central

    You would expect an MSP’s engineering team to possess the technical (‘Hard Skills’) required to deliver the services you require, however, for PB Technologies that is only part of the equation with our staff. All staff are required to put equal emphasis on their ‘soft skills’ and these soft-skills are central to our recruitment process. Of all the soft-skills, communication is the one most emphasized. After all, Managed Services is a people business, people value communication and communication ensures expectations are both set and met. Peter Drucker once said “The most important thing in communication is hearing what isn't said”. This philosophy is central to us being able to empathise with our customers at any given point in time.

  8. Knowledge Driven

    Key to Constant Service Improvement (CSI), First Touch Resolution (FTR) and, to be frank, just delivering excellent services, is the continued cultivation of knowledge. PBT places particular emphasis on knowledge gathering during transition, with our structured knowledge base effectively guiding us through the transition process. Once into BAU Delivery, PB Technology utilizes Knowledge Centred Support (KCS) methodology to constantly develop and improve our knowledge as we resolve incidents and fulfil requests.

  9. Service Desk

    The PB Technologies Service Desk (or Central Delivery Team – CDT) is the ‘beating heart’ of our managed services delivery. We aim for 85% of our tickets to be resolved in this team and use innovative approaches to achieving this. Our hiring policies ensure our service desk agents are personable, empathetic and technically able. All service desk processes are clearly documented, available to our customers and are expected to be followed. Whether incident resolution, service request fulfilment, 3rd party management and ongoing knowledge creations, the PB Technologies CDT is central to all we do.

  10. ITIL – Smart

    There is a lot of talk in the industry about various ITIL processes and how MSP’s live and breathe these processes. Further to this, we understand that when customers engage with an MSP they are effectively buying into the processes of the provider organization. It is our job to deliver ‘best practice’ in the delivery of services, and we want you to know how we do it. Whether it is core ITIL processes such as Incident, Change, Problem or Event Management, or more ‘how to’ processes regarding how we undertake various tasks, we share them with our customers.

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Customer Testimonials - See More
"Just like to say that I learned a lot today from Mark Stephens, Penrose branch. I'm pretty technical, with many decades of business and personal ICT experience, and wanted advice on choosing a Power Supply to suit my main home PC system with a dozen SATA3 drives. I did end up buying a $711 PSU - not because he tried to sell it to me, he didn't, but from what I did learn, I think it will satisfy my current requirements. We also discussed potential future options if my requirements grow. Great service, appreciated, thanks."
Damien - 15/01/2019
"I came into the Hornby PB Tech to buy the parts for my first PC, JOHN was a very big help and answered any questions I had with the parts I was looking at, He even stopped me from buying the wrong size motherboard so I'm thankful for him doing that. Please make sure that he is rewarded for his exceptional work and knowledge of computers!"
Liam - 02/01/2019
"Hi there. I recently came in to pb tech just yesterday to purchase a new gaming monitor. I had already been in a few month prior and one of you sales suggested a couple of good potential monitor, although they were good they were not at all ideal. As I am a console player only. So yesterday when I came in, and asked about them again I had a different sales person. Jordan Sharplin. I told him about the one the other sales had suggested, jordan said. oh that's odd I wonder why he suggested that because that version wouldn't actually work for what I wanted so he had a look himself. He ended up finding the perfect monitor for me. A very nice Acer and it was even better quality than the previously suggested screens. This man Jordan saved from certain dooms and I am so happy with the monitor I have purchased. It is beautiful and it runs spectacularly. Could not be happier. Well I could be happier actually, this young man Jordan sharplin is sharp with his knowledge of these technologies. He was very patient and listened very well, to use is super pb tech abilities to find the best version of best monitors for me. I fully support that this man deserves a PAY RISE. He is an amazing customer service he is humble and excited happy and smiling he wasn't just trying to sell a screen to make a sale he wanted to help the person in need good vibes all round I would absolutely love to walk in to your hornby branch again when I come to get my computer in.a later date. But to find out this man got a pay rise for being such an incredible part of your team. He knows his stuff and he doesn't fluff around. Pay rise this man today. God only knows we deserve one, especially the good ones like Jordan. It's not every day you walk in to a shop. And leave with the feeling that you can't wait to go back. Thank you very much, Jordan you have made my Christmas. And pbtech you have earned your next valued customer. Merry Christmas. And happy new year"
jesse - 27/12/2018
"Tremendous service we received on a busy Saturday at your Wellington store! Mark the Manager and Simon your engineer sorted out a tricky hardware repair on the spot within minutes. You guys are fantastic. Thank you!"
That - 21/12/2018
"Hi guys This shop is really helpfull and they are excellent in service and products. I highly recommend PB Tech at Henderson for buying their products as they are number one. I have been here twice and I will come back in the future when I update a new computer. Thank you for reading. Ngaire Percival."
ngaire - 17/12/2018
"Big thanks to Damien in the PC section at Wairau PB tech, someone that knew about the parts and was more than happy to take a look at our build list and price match where possible. Top marks! A+++"
Jordan - 16/12/2018
"A very big thank-you to the young man at PB Tech's call centre who spent a long time working out with me the best and cheapest technical upgrade to my computers when I found that they could not handle a new program. His own technical knowledge was excellent, but whenever he needed more input, or double-checking, from his supervisor he put me on hold for a short time and got it. In short, he went out of his way to make sure that I had quality information on which I could rely in absolute confidence. And, even better, it was a future-proof solution. I ordered the part (a graphics card), it arrived the next day, it was exactly right, and was soon fitted. Brilliant! If we got service of such excellence everywhere (especially in the government), New Zealand would be a far better place. Take a bow, PB Tech!"
Nobilangelo - 14/12/2018
"I just want to let you know of our most recent experience at PB Technology last Sunday mid afternoon. We were looking to upgrade an Ipad mini and we received excellent service from a sales team member who listened to what we were thinking, questioned to clarify our thoughts and then made some helpful suggestions while showing us our possibilities. Ben was patient and explained carefully. He made recommendations and outlined the advantages of each. We appreciate his style and his manner and we left with our purchase feeling quite satisfied. We shop with you when we need new technology and have always found helpful and willing staff. Clearly your employee choices and your training programmes are very successful. Kind regards Kathy"
Kathy - 01/12/2018
"Big thank you to Taylor Coster at the Christchurch branch in Hornby for showing great customer service and helping me with my refund and purchase. 10/10."
Alex - 30/11/2018
"I would like to give a huge thank you to Ella Kim at the Main Sth Rd branch in Christchurch. My web order could not be located and she continued about her business with a professional and unflustered manner. The warehouse staff failed to turn up at her request. Ella eventually went away and picked another order for me. Great asset to your team"
Jarl - 23/11/2018
"I would like to thanks the great service from Andy Liu at North Shore branches. I bought a 55" Philip TV and used for 2 weeks but found with firmware problem which appeared with freeze browser page and even required to force shut down the TV. However, to start with their solution was to wait for Philip firmware update but may be a week, a month or even a few months. I really frustrated with this solution as there are no timeframe for repair. Andy from North Shore not only explained the problem to me but also provide solution and I end up spent extra 60% money to change to LG. This LG TV is a lot better and thanks Andy's advise and help."
Stella - 22/11/2018
"Very good customer service"
Simran - 19/11/2018
"I’d like to thank Rex for his service today, I don’t usually write feedback but was super impressed with his knowledge and how helpful he was. Enjoyed chatting with him and really appreciated him helping me understand more about the computer I am building. Thank you!"
James - 19/11/2018
""Tyler from PB Chch. So grateful. Tyler is a great role model for technical support service provider. He made huge difference to my stressful situation."
Duc - 13/11/2018
"Re: Ben Mingham, Hornby PBTech Yesterday I had a fantastic experience at the Hornby PBTech and I want you to know about it. I went to the Hornby store yesterday afternoon, Saturday 10 November. I needed a power bank and I was directed to Ben. I'm a middle aged woman, definitely tech savvy, but often I find young men (and woman) condescending and sometimes not particularly interested or knowledgeable about what they're selling.. Ben was great. He answered my questions, engaged well with me, and helped me pick what would meet my needs. Because of his manner and knowledge I decided to mention to him a phone issue I'd noticed that day. I said that I thought the battery no longer held its charge and while I wasn't going to replace it yet, I'd appreciate his advice. We talked about what I use my phone for and he said that he thought my phone issue might be hardware rather than battery. I offered to show it to him and I'm grateful that I did. The screen was bulging on one side and the phone felt hot. I was shocked and Ben calmly explained what could happen and how dangerous my phone was. I made the decision to replace my phone then and there, and to forget about a power bank for now. As we worked through my 2degrees contract Ben answered my questions and offered to help clone from my old phone to the new one. It wasn't successful in the time available in store but Ben and Joseph both suggested ways I could safely download the files on my phone at home. If that wasn't successful I knew that I could turn up at 10am today and let the tech guys do it for me. I was so impressed with Ben I asked him if there was anyway I could provide feedback. I have no doubt that because of his manner and expertise I've avoided a fire and burns. I'd been on a navigation course all day using a compass and phone app. I would have come home and just charged the phone and ignored it for the evening thinking that it was just getting old and the battery is tired. Nothing was a problem, he was incredibly helpful, and I think I've been able to get most of what I wanted off my old phone and onto the new one. Ben has wonderful people skills to go with his technical ones. Thanks so much Ben."
Heather - 13/11/2018
"I was in your store today with my Mum to return a Laptop I had bought a few weeks ago and received great customer service from one of your employees Damon Wang(Chch). He helped us for about half an hour, and was very friendly and patient with us. He also gave us good insight on which laptop we should buy and when, hence why I am commending him for helping us so much."
Oliver - 13/11/2018
"The workers there are amazing always checking up on you to see how’s everything going and they know what they are talking about great communication skills it’s feels welcome and amazing discounts !"
sheng - 12/11/2018
"The workers are engaged and helpful lovely people they do listen to your wantd"
kate - 31/10/2018
"Awesome customer service and ultra fast delivery! Highly reccomend! I will definitely shop here again..many thanks for the tablet :-)"
Juanita - 27/10/2018
"Great website and amazing service. Will shop here again"
Eileen - 25/10/2018