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Our IT Services

PB Tech delivers End to End IT Services across New Zealand and Australia.
Across our 5 different services segments we will have your business supported in every way.
See what partnership with New Zealand’s most dynamic IT supplier can bring to your business!

  • repair & production

    Efficient, reliable and trouble-free repair of your IT equipment with dedicated service centres in 11 locations throughout NZ.

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  • install & display

    From single devices, to fully integrated multi-media facilities, PB Tech will consult, design, implement and project manage your requirements.

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  • onsite support

    Efficient 'as needed' expert onsite IT support throughout New Zealand and Australia with next business day turnaround.

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  • managed services

    Enjoy the advantages of true partnership with NZ’s largest IT supplier, with ‘across the stack, throughout the lifecycle’ Professional and Managed IT Services

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  • software & development

    Move your business forward to give you the edge - Big Data, Software, CRM, App dev, Scripting, BA consult, Teams & Sharepoint dev & management.

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IT Service Providers | Australia & New Zealand

PB Tech – Delivery is in our DNA!

Over the past 25 years, PB Tech has built a formidable reputation for delivering the NZ market the technology it needs when it needs it. This provides a natural alignment with our IT Services business. After all, PB Tech is delivering all day every day to businesses throughout New Zealand. Our business has been built off delivery and our IT Services business is no different.

IT Service Providers | Australia & New Zealand

Robust and flexible IT Services from New Zealand’s Largest Computing and IT Supplier

PB Tech has a simple aim for our IT Services business: to provide our customers with a genuine opportunity to have one true IT provider; from top end consulting and design, through procurement, end-user support and management, right across the infrastructure stack. If you rely on PB Tech to deliver impeccable procurement services for your business, it is not difficult to see the advantages in engaging with PB Tech throughout the IT Lifecycle of Consult, Design, Build and Manage.

Speak with a Specialist IT Consultant

    A disciplined, flexible & empathetic approach to IT Service Management

  1. Mitigating Risk in Selection Process

    Risk mitigation is central to any decisions in regards outsourcing all or part of your IT environment. In the sales process, PB Tech will take you through the methodologies we use, through transition to BAU, to ensure you are confident in choosing PB Tech as your managed services provider.

  2. The Procurement Advantage

    PB Tech is the largest supplier of IT equipment in New Zealand. Our business has been built off our ability to offer computer hardware and other IT equipment at consistently low prices with industry leading turnaround times. Partnering with PB Tech for Managed Services means that one click can lead to an imaged device landing on a desk ready for your end user to utilize within days. Lead times .

  3. Genuine partnership

    PB Tech places immense importance on true partnership with our managed services customers. With our market-leading procurement delivery, PB Tech is in the position to provide pre-purchase technical expertise, quick delivery and deployment right through to decommissioning at the end of the assets lifecycle. We want to be your IT partner in the truest sense of the word. PB Tech also places immense importance on our relationships with key stakeholders in our customers organizations via robust service delivery, technical and account management.

  4. Metric Driven

    Managed Services underpinned by Service Level Agreements (SLA) are nothing new, however, PB Tech uses numbers to drive the quality of the services it delivers its customers. Every data point is considered vital, our data is our customer’s data and PB Tech recognizes that data built up over time can provide insights like nothing else in IT.

  5. 95% Response / 95% Resolve / 70% First Touch Resolution

    PB Tech ‘data-blueprint’ is governed by 3 exceptionally important numbers. We aim to hit our Response and Resolve SLA 95% of the time. We also try to hit First Touch Resolution Experience shows that delivering to these numbers results in ecstatic customers and we use these numbers to govern our approach to resourcing and ticket logistics.

  6. Best End User Support

    We love our customers end-users and we strive for this to be reciprocated. One of PB Tech defining strategies is delivery the ‘best end-user support’ of any MSP in New Zealand. We do this through empathetic delivery, understanding what your users are doing (or not doling) at the moment of contact, consistent communication and striving to be a friendly and likeable IT support provider. We want your end-users ‘singing from the rooftops’ about PB Tech allowing IT leaders in our customer’s organizations to focus on aligning IT deliverables to business requirements.

  7. Communication is central

    You would expect an MSP’s engineering team to possess the technical (‘Hard Skills’) required to deliver the services you require, however, for PB Tech that is only part of the equation with our staff. All staff are required to put equal emphasis on their ‘soft skills’ and these soft-skills are central to our recruitment process. Of all the soft-skills, communication is the one most emphasized. After all, Managed Services is a people business, people value communication and communication ensures expectations are both set and met. Peter Drucker once said “The most important thing in communication is hearing what isn't said”. This philosophy is central to us being able to empathise with our customers at any given point in time.

  8. Knowledge Driven

    Key to Constant Service Improvement (CSI), First Touch Resolution (FTR) and, to be frank, just delivering excellent services, is the continued cultivation of knowledge. PBT places particular emphasis on knowledge gathering during transition, with our structured knowledge base effectively guiding us through the transition process. Once into BAU Delivery, PB Technology utilizes Knowledge Centred Support (KCS) methodology to constantly develop and improve our knowledge as we resolve incidents and fulfil requests.

  9. Service Desk

    The PB Tech Service Desk (or Central Delivery Team – CDT) is the ‘beating heart’ of our managed services delivery. We aim for 85% of our tickets to be resolved in this team and use innovative approaches to achieving this. Our hiring policies ensure our service desk agents are personable, empathetic and technically able. All service desk processes are clearly documented, available to our customers and are expected to be followed. Whether incident resolution, service request fulfilment, 3rd party management and ongoing knowledge creations, the PB Tech CDT is central to all we do.

  10. ITIL – Smart

    There is a lot of talk in the industry about various ITIL processes and how MSP’s live and breathe these processes. Further to this, we understand that when customers engage with an MSP they are effectively buying into the processes of the provider organization. It is our job to deliver ‘best practice’ in the delivery of services, and we want you to know how we do it. Whether it is core ITIL processes such as Incident, Change, Problem or Event Management, or more ‘how to’ processes regarding how we undertake various tasks, we share them with our customers.

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Customer Testimonials - See More
"Bruv the mandem of the pb tech at manikz are wild bruv! outstanding service. Yours Sincerely - -SkenG Lord"
Skenga - 06/11/2019
"Chur as these guys rock"
Daniel - 31/10/2019
"Great service for you team members thanks"
Mohammed - 24/10/2019
"Caitlin from counter at Manukau branch: Very good service 20 stars out of 10!!!"
Jerry - 18/10/2019
"Hey there PB Tech team (Christchurch), just wanted to say you lot are awesome. Got one of the new NUCs about a fortnight ago with my quarterly bonus and it's working very well as a Minecraft server PC running Linux Mint. Keep up the amazing work!"
Jeremy - 16/10/2019
"Another very satisfied customer of Mark Neunzerling from the PB Manukau store. Went in to upgrade my Motherboard/CPU & RAM, Mark explained why the ones I had shortlisted wouldn't be the best choice for me and directed me to some better long term options. The motherboard we agreed would suit me best wasn't in stock so Mark arranged for all 3 items to be delivered to me at work. This was all on Sunday, on Wednesday I received a follow-up email from Mark, checking in to make sure I had received everything and was not having any issues, unfortunately I was having a minor issue, so I popped back into the store today and he sorted it all out for me. Very happy indeed with the service from Mark, very nice & friendly chap and will definitely be going directly to Mark for my next upgrades and recommending him to all my friends. Thanks, Jarred."
Jarred - 12/10/2019
"Bought a new. Modem of on tech and had an issues setting it up gave the tech support a ring and they were awesome would not hesitate to recommend them"
Scott - 12/10/2019
"Hello PB CHCH Team, Last weekend i popped in to your store to looking for a laptop. I have gone through the website and selected few before i entered there. The first sales person helped me to reduce those to three laptops by providing much needed updated information. I want to emphasize one thing about your store that no any sales person are putting extra pressure to buy but sharing their expert knowledge which might help customers to choose the right product. That is one of the reasons i passed through all the Tech stores in the town and come to your store. (which is bit far for my location) Finally i want to give a special credit to Mr Jonny Greenless who helped me choose the laptop by providing important information with a very professional manner. All the best team, looking forward to experience the same or even better service in future. Best regards, Iranga Ranasinghe"
Iranga - 09/10/2019
"Brought my stuff from Mark N. at the Manukau store. Got me exactly what I needed, at the price point I wanted. Even after I made it hard for him to meet my needs. One of the Friendliest staff I've dealt with anywhere!!!"
Chris - 06/10/2019
"Went to PBTech in Manukau 2 weeks ago and were fortunate enough to have met Mark Neunzerling who went out of his way to advise and help my son who was spending his savings on upgrading his computer.Mark was very helpful with advice and also extremely knowledgeable about the different parts and specs etc.He assisted my son with decisions and then also ensured we were looked after very well all the way through the technical department for the rebuild right up to loading everything into my car when I collected it all.Well done PBTech (and Mark) for such amazing customer service.It is a rare thing these days!We will be back."
Lorene - 04/10/2019
"Went to PBTech store in Christchurch today after a lot of frustration purchasing an apple wifi extender from Noel Leemings. Was greeted by Jonny Greenless and told him my brother and I had came problem no internet in one room. I found Jonny to be well informed pleasant and forthright with great advise to solve our problem. Hence we both purchased an Asus RT-AC86U wireless router and we look forward to purchasing more from PBTech in the future."
Alan - 17/09/2019
"Hi, I have no idea on technology these days, but the service was awesome. Needed a new battery for my phone and it was quick and easy. Didn't have to answer any technology questions which I have no clue about. Just got good easy service. Cheers."
Richard. - 15/09/2019
"I have had the pleasure of dealing with Victor many times over the last few months, he is my go-to guy within the Penrose superstore. He knows his stuff and constantly provides me with the best possible solution within our budget - he is a legend!"
Nick - 09/09/2019
"I needed a custom built computer for photography. Great service from the Tauranga store. Helpful and friendly staff. Amazing fast computer...very happy. Thanks for making the purchase so easy and hassle free."
Sarah - 31/08/2019
"Just top-notch customer service - as always. I've -never- had a bad experience shopping at PB Tech. They take care of you."
Adam - 09/08/2019
"Massive thank you to Mark N @ the Manukau store. I needed to upgrade a few parts on my gaming P.C and the level of customer service I received from Mark was second to none. Extremely knowledgeable and friendly. not only did Mark save me money thanks to his expert advice but he also saved me an uncomfortable couch sleeping experience!!"
Anthony - 09/08/2019
"Had a great streamlined experience when buying my Sennheiser GSP 300's."
zac - 31/07/2019
"Ordered an Inwin 909 since they're discontinued in the US and I couldnt find anyone here with a silver one. Linda from the head office emailed me through the whole ordeal and kept me updated and they shipped that bad boy in no time flat. Shipping was kinda expensive but I expected that and it was a little less than I originally anticipated. Case arrived today in great condition no scratches, dings or dents in an all aluminum and tempered glass 50lb case. Great Job, great service and great shipping. Will buy from here again if I cant find the parts I need in the US."
Mike - 30/07/2019
"I just to express my thanks to PB Tech’s technical staff, specifically Tyler Coster. His guys (Vito) took receipt of a faulty three month Asus laptop yesterday afternoon. It belongs to our engineer, Piotr Nowak who is working with us on our earthquake damaged house in preparation for a court case. I explained to Tyler the urgency and sensitivity of the data on the non-functioning laptop, bought an SSD (that we supplied PB Tech!) to recover the data onto and he and his team have done the rest in record time. Tyler not only called me to followup today to say they had saved the data, he also managed to repair the laptop! What fantastic service for a PB Tech customer who makes a living off the IT gear he has bought from you. Thank you again Joe, superb customer service under pressure."
Jeff - 25/07/2019
"I purchased a PC and accessories Late 2018. The power cord to the PC was faulty and I put off sending an email about it because I could't be bothered with the effort. When I did send the email the person that I talked to had the issue sorted within the day and they have dispatched a new power cord for the PC the same day. Not only is it amazingly fast service but also the customer service was exceptional. The person on the other end of the email was professional and clear in their instructions and questions. I sent them the original email yesterday at 3:44 and after a small simple back and forth received an email this morning with the tracking number for the new cord. I applaud the customer service and the other products I brought in that order. Every other item I bought with that order has worked exceptionally and I often recommend PB Tech because of their Products but now I will because of their service as well."
Josie - 11/07/2019