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Huawei smartphones in NZ: What customers need to know.

Posted in Company Announcements on 20/5/2019 (updated on 27/6/2019)

PB Tech is aware of the news surrounding Huawei and Google Services. We are actively working with Huawei to stay informed and provide solutions to our customers if and when there is any impact to smartphones sold in New Zealand.

Right now, nothing has changed – we want to reassure our customers that all Huawei smartphones sold by PB Tech, their software updates, and Google Services are currently functioning as expected.

As there has been no change to the functionality of Huawei smartphones or software as yet, PB Tech cannot accept refunds for these products for this reason at this time. PB Tech is more than happy to honour its obligations under the Consumer Guarantees Act should this situation change.

We will keep our staff and customers informed of any changes as they come. Please visit www.pbtech.co.nz/news/1581 for the latest updates.

PB Tech thanks all customers for their business and support.

Update: Monday 20th May 2019

In a statement from the official Android Twitter account, Google has confirmed that “services like Google Play & security from Google Play Protect will keep functioning on your existing Huawei device.”

Update: Tuesday 21st May 2019

Huawei has released the following statement:

“Huawei has made substantial contributions to the development and growth of Android around the world. As one of Android’s key global partners, we have worked closely with their open-source platform to develop an ecosystem that has benefitted both users and the industry.

Huawei will continue to provide security updates and after-sales services to all existing Huawei and Honor smartphone and tablet products, covering those that have been sold and that are still in stock globally.

We will continue to build a safe and sustainable software ecosystem, in order to provide the best experience for all users globally.”


Update: Thursday 27th June 2019

Huawei has released the following statement:

At Huawei, we always put our consumers first, regardless of the challenges we face. All Huawei smartphones and tablets will continue to receive security patches and Android updates.

Anyone who has already bought, or is about to buy a Huawei smartphone, can continue to access the world of apps as they have always done. All devices continue to be covered by our manufacturer’s warranty and will receive full service support accordingly.

Our most popular current devices, including the P30 series, will be able to access Android Q. In fact, we have already launched a beta developer programmer for Android Q which is running right now on our Mate 20 Pro device. We fully appreciate that you may have additional questions, you can find answers on at https://consumer.huawei.com/uk/campaign/huawei-answers/

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