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Shipping and pick-up during the Alert Level 2 Restrictions

Posted in Company Announcements on 17/3/2020 (updated on 19/5/2020)

company announcements

Ongoing Courier Delays: If your requirement is urgent, and you can get to a PB Tech store in the coming days, we strongly recommend avoiding the overloaded courier network and using our 1-hour click and collect service instead. Our courier partners are experiencing very high demand and are advising customers to expect delays of up to 2 weeks in some cases. In addition, there have been some delays with courier tracking details being updated on the NZ Post website for orders that have already shipped. We are also witnessing the courier network failing to adhere to FIFO (first in, first out).  This can mean that one carton is delivered overnight while the next one can take a couple of weeks, even if they leave PB Tech on the same truck and are going to a similar destination. Please rest assured that PB Tech management continues to escalate these issues to our courier partners, but with courier volumes up over 300%, the couriers are currently overwhelmed. Like you, we are really looking forward to the courier network returning to normal service, which historically has been very good. 
 

Pick-up Options

1 Hour Click and Collect will be available at all PB Tech stores except Auckland Uni. (which remains temporarily closed). More details on this process are outlined on our Store Pick-up page.

 

Delivery Options

PB Tech is currently providing contactless delivery of goods direct to our customers' throughout New Zealand. 

Contactless Delivery

PB Tech’s main delivery service providers, New Zealand Post and Mainfreight have recently updated their delivery policies resulting in contact-less delivery services for all online orders.

You can learn more about NZ Post’s delivery processing during the lockdown click here.

Delivery Estimates

The estimated time to ship for each product we sell is detailed on the individual product page just underneath the price.

From when your items ship, products typically arrive within 1 working day for North Island deliveries and 2 working days for South Island deliveries. Rural deliveries may take an extra working day, and bulk deliveries may take an extra 2-4 working days. Please note these delivery times will be affected by the ongoing courier delays.

Shipping Costs

Shipping costs vary based on your location and the items being shipped and in some cases shipping may even be FREE.

To calculate what the shipping costs will be for your order, add the items you are interested in to your cart, view the Shopping Cart page, and select your 'Delivery Area' to calculate the shipping cost.

Shipping Security & Insurance

All orders shipped by PB Tech are sent via a courier with a signature required for each delivery, which involves collecting a name rather than a signature (at a safe distance).

In some cases, and only where you have given the courier company permission to leave orders at a designated location, your order may be delivered without requiring a person to receive the goods and give a name. All orders sent by PB Tech are fully insured in the unlikely event that your item(s) are damaged or go missing in transit.

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