Zero-contact Click & Collect Process (Auckland & Hamilton stores only)
Zero-contact click and collect is now available to all PB Tech stores inside the Auckland & Waikato region.
In order to protect our customers and staff, our store pickup procedure has temporarily changed. We kindly ask that you carefully read our new store pickup policy below, before placing your order online.
- All orders must be placed & paid for online, there is no pay-at-store option currently.
- You will receive a text message when the items are ready to be collected.
- If one or more items in your order is heavy and requires 2 people to carry it, you must bring another person from within your bubble to help you collect it. To ensure social distancing, PB Tech staff won't be able to help you carry your item(s) to your car.
- All PB Tech showrooms will remain closed for browsing at this time, only pick-up counters will be available.
Contacting PB Tech regarding in-store pickup.
If you have any questions about the procedure, we ask that you send us a detailed message via the contact form at https://www.pbtech.co.nz/contact, or use the Live Chat feature currently available on our website.
Zero-contact Click & Collect - in four easy steps!
For customer and staff safety, we will not be allowing customers to enter our stores to collect their orders. You will be able to collect your order from the store entrance. Please wear a mask and if there are other customers waiting to pickup their orders, please maintain social distancing.
Step 1: Place your order online
In the checkout, please make sure you include the name and phone number of the person picking up the order. The person picking up the order should bring photo ID such as a Passport or Drivers Licence, and the order number.
Step 2: Wait for our text message
When your order is ready to be picked up we will text the phone number provided by you. Please do not come to the store until you have received the text message from our staff informing you that your order is ready to be collected.
Step 3: Check store hours
Before you travel to the store to collect your order, please check the opening hours of the store which you are picking up your order from. Some PB Tech stores open/close a little later than others.
Step 4: Collect your order from the store entrance
When you arrive you can approach the store entrance to collect your order. Our staff will ask you for your name, photo ID and order number, to confirm your identity. Please wear a mask and maintain social distancing.