Brought an ex-lease laptop from here and was very disappointed, they are advertised as "A-Grade" ex lease which is a generally accepted as very good physical condition with slight marks from use.

What I received is what I would consider a B Grade (B Grade being noticeable marks with non-structural cracks on the body and minor scratches on the LCD) or even C Grade. There was cracks in the top lid, heavy wear and scuffing of the edges, with a large chip in the corner, the LCD had damaged pixels and the battery health was at 79%.

I took the laptop back and had to go through all their stock on hand of that ex lease laptop until I could find...view more Brought an ex-lease laptop from here and was very disappointed, they are advertised as "A-Grade" ex lease which is a generally accepted as very good physical condition with slight marks from use.

What I received is what I would consider a B Grade (B Grade being noticeable marks with non-structural cracks on the body and minor scratches on the LCD) or even C Grade. There was cracks in the top lid, heavy wear and scuffing of the edges, with a large chip in the corner, the LCD had damaged pixels and the battery health was at 79%.

I took the laptop back and had to go through all their stock on hand of that ex lease laptop until I could find one acceptable to take home, the others had damaged pixels, and cracked lids, with scuffing around the chassis.

Although I am now happy with my purchase, I should not have to go through stock to find a laptop that is actually as advertised.

I opted to click and collect (based on another review for this product, advising to choose your actual unit). I'm glad I did as the first unit that came out was really worn and well used. Eventually I found a unit in fantastic condition and I took it home. Once powered up I discovered it was installed with a vanilla windows OEM build (no Lenovo applications, 3yr old BIOS etc etc). I spent quite a bit of time updating all the drivers and installing the Lenovo apps for management/function keys etc. Once I had these installed I was able to view the battery health, which was poor (could hold 23% of its original capacity), which equated to about...view more I opted to click and collect (based on another review for this product, advising to choose your actual unit). I'm glad I did as the first unit that came out was really worn and well used. Eventually I found a unit in fantastic condition and I took it home. Once powered up I discovered it was installed with a vanilla windows OEM build (no Lenovo applications, 3yr old BIOS etc etc). I spent quite a bit of time updating all the drivers and installing the Lenovo apps for management/function keys etc. Once I had these installed I was able to view the battery health, which was poor (could hold 23% of its original capacity), which equated to about 30min run time. I was not expecting a fresh battery, but somewhere around 70% capacity would've been acceptable given the age. It would seem these units are not "checked, tested and reconditioned", more like been cleaned, OS installed and put in a box to sell. Obviously the battery was not tested, nor was the needed software/drivers/bios installed to fully utilize the features of this notebook. Credit to pbtech, they offered to replace the unit, but given the hit and miss conditions of the units and time I had invested configuring it I wanted to keep this particular device. They then offered to send it away to have the battery fixed but that would take 21 days, i need this device for work, cant afford to lose it for 3 weeks. So I just bought a new battery myself and took it on the chin. My advice would be to defiantly try pick your own device and in the shop have them install at least Lenovo Vantage to view the battery health before taking home, else you maybe disappointed.

I got this about a month ago. It's light and has a nice keyboard but it's kind of slow. Fingerprints show up really easily and are hard to remove. I got this about a month ago. It's light and has a nice keyboard but it's kind of slow. Fingerprints show up really easily and are hard to remove.

It's the product I paid for and the condition is great considering it's OFF-LEASE It's the product I paid for and the condition is great considering it's OFF-LEASE

I got this product which didn't work to it's full efficiency and I had to return it. The customer service rendered was very efficient and prompt and I felt very valued as a customer. Though I was returning the product I was treated well. Definitely will return to the store for any of my required tech gadgets. Kudos to PBTech team and the customer service provided. I got this product which didn't work to it's full efficiency and I had to return it. The customer service rendered was very efficient and prompt and I felt very valued as a customer. Though I was returning the product I was treated well. Definitely will return to the store for any of my required tech gadgets. Kudos to PBTech team and the customer service provided.