Warranty:
12 months * * Warranty period is as stated above unless the manufacturer has chosen to specify a longer period.
All warranties are return to base unless otherwise specified.
Reviews
4.7 out of 5 StarsBased on 10 reviews
5 Stars
7
4 Stars
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GREAT service by Cindy Liu (R)
Last 2 items available... until next shipment which could be when ?????
Cindy went well and truly out of her way to make sure that I got these two items
A great example of "Human intelligence beats artificial intelligence"
Brother branded item so no choiceGREAT service by Cindy Liu (R)
Last 2 items available... until next shipment which could be when ?????
Cindy went well and truly out of her way to make sure that I got these two items
A great example of "Human intelligence beats artificial intelligence"
Brother branded item so no choice
BA
By: BevinjA 28/07/21
0 out of 0 users found this review helpful
Thank you
The correct cartridge for my printer
Colour: Black
The correct cartridge for my printerThe correct cartridge for my printer
G
By: Guest 15/09/20
0 out of 0 users found this review helpful
Thank you
Brother ink
Colour: Black
Your company makes it easy to buy on line.Your company makes it easy to buy on line.
BH
By: BillH98 15/06/20
Verified Owner
0 out of 0 users found this review helpful
Thank you
Prompt service
Colour: Black
Easy to deal withEasy to deal with
G
By: Guest 11/06/20
0 out of 0 users found this review helpful
Thank you
Brother ink
Colour: Black
Great ink productGreat ink product
G
By: Guest 07/05/20
0 out of 0 users found this review helpful
Thank you
PERFECT
Colour: Black
Perfect, ordered online n was ready to pick up the following dayPerfect, ordered online n was ready to pick up the following day
G
By: Guest 06/04/20
0 out of 0 users found this review helpful
Thank you
Ink
Colour: Black
Best price on the dayBest price on the day
G
By: Guest 28/01/19
0 out of 0 users found this review helpful
Thank you
Great product
Colour: Black
I bought 2 ink cartridges which were the best price I could find anywhere. They arrived quickly and are a great product.I bought 2 ink cartridges which were the best price I could find anywhere. They arrived quickly and are a great product.
G
By: Guest 20/08/18
0 out of 0 users found this review helpful
Thank you
Brother Ink Cartridge
Colour: Black
Have just bought myself a new Brother printer so my old one and this new cartridge are going to my daughter. so she gets a printer with all new refills and I'm up for buying a whole new set. Bugger. LOL. I always use genuine cartridges as there's just too many problems with refillables and compatibles, and the output always take a hit too.Have just bought myself a new Brother printer so my old one and this new cartridge are going to my daughter. so she gets a printer with all new refills and I'm up for buying a whole new set. Bugger. LOL. I always use genuine cartridges as there's just too many problems with refillables and compatibles, and the output always take a hit too.
KD
By: KWalford 22/03/18
Verified Owner
0 out of 0 users found this review helpful
Thank you
Delivery & Pick-up
Potential courier delays: Please note that due to the high volumes currently within the NZ courier network there is potential for some deliveries to be delayed.
Delivery Estimates
The estimated time to ship for each product we sell is detailed on the individual product page just underneath the price. From when your items ship, products typically arrive within 1-2 working days for North Island deliveries and 2-3 working days for South Island deliveries. Rural deliveries may take an extra working day. Bulk & hazard deliveries may take an extra 2-4 working days.
Next Day Delivery
Need your order in a hurry? PB Tech offers next day delivery for local Auckland addresses. Simple place your order before 4pm (provided your items are in stock) and select our next day delivery option in the checkout. T&C's apply. Learn more about Next Day Delivery.
Same Day Delivery
Need your order in a hurry? PB Tech offers same day delivery for Auckland, Hamilton, Wellington and Christchurch. Simple place your order before 1pm (provided your items are in stock) and select one of our same day delivery options 'Evening Delivery' or 'Urgent 3-hour Delivery' in the checkout. T&C's apply. Learn more about Same Day Delivery.
Shipping Costs
Shipping costs vary based on your location and the items being shipped and in some cases shipping may even be FREE.
To calculate what the shipping costs will be for your order, add the items you are interested in to your cart, view the Shopping Cart page, and select your 'Delivery Area' to calculate the shipping cost.
Shipping Security & Insurance
All orders shipped by PB Tech are sent via a courier with a signature required for each delivery. In some cases, and only where you have given the courier company permission to leave orders at a designated location, your order may be delivered without requiring a signature. All orders sent by PB Tech are fully insured in the unlikely event that your item(s) are damaged or go missing in transit.
1 Hour Store Pick-up / Click & Collect
You can pick-up your online order from any of our stores nationwide. You can select which store you want to pick up from at the checkout. Provided the store you select has stock and there's no hold-ups with payment we will have your order ready within 1 hour (during normal trading hours for that store) otherwise it may take up to 5 working days to transfer the stock to the store so your order can be fulfilled. Learn more about our Click & Collect process.
Overseas Shipments
PB Tech regularly ships overseas to Australia and beyond. If you are located in Australia, you can order directly from our Australian site www.pbtech.com/au. If you are from another country you can order from www.pbtech.com
Returns & Warranty
7 day right of exchange
If you change your mind after making a purchase, or realise you have ordered the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy.
To exchange a product, goods must be sealed and unopened, with packaging in original condition, accompanied by a valid receipt dated no more than 7 calendar days from when you request an exchange. A 20% restocking fee may be applied where goods are not returned in sealed, original packaging condition.
If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase. Items purchased on finance cannot be exchanged for a gift card.
Hassle free warranty service
If your product develops a fault within the manufacturer warranty period, you can either contact the manufacturer directly (some manufacturers provide a high level of warranty service - including free pickup or in some cases onsite repair), or return to one of our services centres / stores. Where the product has been directly imported by PB Tech, you need to contact us directly or present the product at any one of our service centres / stores together with your proof of purchase.
If your product develops a fault outside of the manufacturer warranty or PB Tech warranty period, we offer a full repair service and are an authorised repair agent for leading brands such as Samsung, HP, Toshiba, Lenovo and more.
Returning a product / making a warranty claim
To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view the list of manufacturer / brand warranty contacts (for products imported directly by PB Tech please return to us directly by completing our request a return form).
Potential courier delays: Please note that due to the high volumes currently within the NZ courier network there is potential for some deliveries to be delayed.
Delivery Estimates
The estimated time to ship for each product we sell is detailed on the individual product page just underneath the price. From when your items ship, products typically arrive within 1-2 working days for North Island deliveries and 2-3 working days for South Island deliveries. Rural deliveries may take an extra working day. Bulk & hazard deliveries may take an extra 2-4 working days.
Next Day Delivery
Need your order in a hurry? PB Tech offers next day delivery for local Auckland addresses. Simple place your order before 4pm (provided your items are in stock) and select our next day delivery option in the checkout. T&C's apply. Learn more about Next Day Delivery.
Same Day Delivery
Need your order in a hurry? PB Tech offers same day delivery for Auckland, Hamilton, Wellington and Christchurch. Simple place your order before 1pm (provided your items are in stock) and select one of our same day delivery options 'Evening Delivery' or 'Urgent 3-hour Delivery' in the checkout. T&C's apply. Learn more about Same Day Delivery.
Shipping Costs
Shipping costs vary based on your location and the items being shipped and in some cases shipping may even be FREE.
To calculate what the shipping costs will be for your order, add the items you are interested in to your cart, view the Shopping Cart page, and select your 'Delivery Area' to calculate the shipping cost.
Shipping Security & Insurance
All orders shipped by PB Tech are sent via a courier with a signature required for each delivery. In some cases, and only where you have given the courier company permission to leave orders at a designated location, your order may be delivered without requiring a signature. All orders sent by PB Tech are fully insured in the unlikely event that your item(s) are damaged or go missing in transit.
1 Hour Store Pick-up / Click & Collect
You can pick-up your online order from any of our stores nationwide. You can select which store you want to pick up from at the checkout. Provided the store you select has stock and there's no hold-ups with payment we will have your order ready within 1 hour (during normal trading hours for that store) otherwise it may take up to 5 working days to transfer the stock to the store so your order can be fulfilled. Learn more about our Click & Collect process.
Overseas Shipments
PB Tech regularly ships overseas to Australia and beyond. If you are located in Australia, you can order directly from our Australian site www.pbtech.com/au. If you are from another country you can order from www.pbtech.com
NZ Logistics Centre
PB Tech holds a significant amount of stock in our New Zealand based logistics centre and can ship stock from this location usually within 2-4 working days (see the timeframes mentioned on each product page for more accurate delivery estimates).
In most cases, items ordered from the NZ Logistics Centre are first transferred to our Head Office / Distribution Centre before being shipped to the final destination.
Pick-ups from the NZ Logistics Centre
Unfortunately no pick-up options are available directly from this location, you can select a pick up from one of our branches however and we will transfer your order there so you can pick up.
Suppliers
Products marked as 'In stock with Supplier' are shipped from one of our suppliers / vendors. The time frame for shipments can vary so please refer to the shipping time frames mentioned on each product page for more accurate delivery estimates.
In most cases, items ordered from suppliers are first transferred to our Head Office / Distribution Centre before being shipped to the final destination.
Returns & Warranty
7 day right of exchange
If you change your mind after making a purchase, or realise you have ordered the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy.
To exchange a product, goods must be sealed and unopened, with packaging in original condition, accompanied by a valid receipt dated no more than 7 calendar days from when you request an exchange. A 20% restocking fee may be applied where goods are not returned in sealed, original packaging condition.
If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase. Items purchased on finance cannot be exchanged for a gift card.
Hassle free warranty service
If your product develops a fault within the manufacturer warranty period, you can either contact the manufacturer directly (some manufacturers provide a high level of warranty service - including free pickup or in some cases onsite repair), or return to one of our services centres / stores. Where the product has been directly imported by PB Tech, you need to contact us directly or present the product at any one of our service centres / stores together with your proof of purchase.
If your product develops a fault outside of the manufacturer warranty or PB Tech warranty period, we offer a full repair service and are an authorised repair agent for leading brands such as Samsung, HP, Toshiba, Lenovo and more.
Returning a product / making a warranty claim
To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view the list of manufacturer / brand warranty contacts (for products imported directly by PB Tech please return to us directly by completing our request a return form).