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Ruckus SmartZone, S01-0001-3LSG, End User Support 3yr for 1AP

Ruckus SmartZone, S01-0001-3LSG, End User Support 3yr for 1AP
PB Tech price: PB Tech price:
$69 57  +GST $80 01  inc GST

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Ruckus SmartZone, S01-0001-3LSG, End User Support 3yr for 1AP

Part #: LICRKS1957
FREE SHIPPING
PB Tech price: PB Tech price:
$69 57 $80 01
 +GST  inc GST


Click & Collect: Select your store to check availability
Delivery: Order now and it ships on 01/11/2021 When will I receive it?

Features

Phone and email support

Technical support from a Ruckus Technical Support Engineer is available via phone or email. Telephone calls are answered by a customer service agent who collects initial information and assesses the urgency of the situation. After-hours telephone calls are forwarded to an English-speaking answering service, and a Ruckus Technical Support Engineer will respond within 30 minutes from receipt of the call.

Do-it-yourself with Ruckus web support

Ruckus web support contains comprehensive product information including manuals, technical documentation and software updates. Some of this information is publicly available but some of the content is offered only to support plan customers. Support plan customers may be proactively notified via email when content is posted.

Software updates and upgrades

Documentation is accessible via the Ruckus support web site. WatchDog Premium Support customers will be further provided with software upgrades for the applicable hardware originally purchased for the term of the contract.

Specifications

General

Type

Technical support

Service Included

Phone consulting

Full Contract Period

3 years

Response Time

30 min

Service Availability

24 hours a day / 7 days a week

Software

Software Title

Ruckus SmartZone / Virtual SmartZone

Installation Type

Locally installed

License Type

Upgrade license

License Qty

1 access point

Details

Service & Support

Phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical | Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity high | Phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium | Phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low | E-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday | Web support - 3 years - availability: 24 hours a day / Monday-Sunday | Web knowledge base access - 3 years | New releases update - 3 years

Manufacturer Part No:
S01-0001-3LSG
Brand:
Product Type:
-
UPC
-
Product Family:
-
Shipping Weight:
0.01 kg
PB Part No:
LICRKS1957
Product Model:
-
Warranty: 12 months *
* Warranty period is as stated above unless the manufacturer has chosen to specify a longer period.
All warranties are return to base unless otherwise specified.

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Delivery & Pick-up

Learn more about delivery time-frames over Christmas and the New Year period

Potential courier delays: Please note that due to the high volumes currently within the NZ courier network there is potential for some deliveries to be delayed.

Delivery Estimates

The estimated time to ship for each product we sell is detailed on the individual product page just underneath the price. From when your items ship, products typically arrive within 1 working day for North Island deliveries and 2 working days for South Island deliveries. Rural deliveries may take an extra working day, and bulk deliveries may take an extra 2-4 working days.

Same Day Delivery

Need your order in a hurry? PB Tech offers same day delivery for the Auckland, Hamilton & Christchurch region. Simple place your order before 2pm (provided your items are in stock) and select one of our same day delivery options 'Evening Delivery' or 'Urgent 3-hour Delivery' in the checkout. T&C's apply. Learn more about Same Day Delivery.

Shipping Costs

Shipping costs vary based on your location and the items being shipped and in some cases shipping may even be FREE.

To calculate what the shipping costs will be for your order, add the items you are interested in to your cart, view the Shopping Cart page, and select your 'Delivery Area' to calculate the shipping cost.

Shipping Security & Insurance

All orders shipped by PB Tech are sent via a courier with a signature required for each delivery. In some cases, and only where you have given the courier company permission to leave orders at a designated location, your order may be delivered without requiring a signature. All orders sent by PB Tech are fully insured in the unlikely event that your item(s) are damaged or go missing in transit.

1 Hour Store Pick-up / Click & Collect

You can pick-up your online order from any of our stores nationwide. You can select which store you want to pick up from at the checkout. Provided the store you select has stock and there's no hold-ups with payment we will have your order ready within 1 hour (during normal trading hours for that store) otherwise it may take up to 5 working days to transfer the stock to the store so your order can be fulfilled. Learn more about our Click & Collect process.

Overseas Shipments

PB Tech regularly ships overseas to Australia and beyond. If you are located in Australia, you can order directly from our Australian site www.pbtech.com/au. If you are from another country you can order from www.pbtech.com

Returns & Warranty

7 day right of exchange

If you change your mind after making a purchase, or realise you have ordered the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy.

To exchange a product, goods must be sealed / unopened, with packaging in original condition, and accompanied by a valid receipt dated no more than 7 calendar days from when you request an exchange.

If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase.

Please note, items purchased on finance cannot be exchanged for a gift card.

Hassle free warranty service

If your product develops a fault within the manufacturer warranty period, you can either contact the manufacturer directly (some manufacturers provide a high level of warranty service - including free pickup or in some cases onsite repair), or return to one of our services centres / stores. Where the product has been directly imported by PB Tech, you need to contact us directly or present the product at any one of our service centres / stores together with your proof of purchase.

If your product develops a fault outside of the manufacturer warranty or PB Tech warranty period, we offer a full repair service and are an authorised repair agent for leading brands such as Samsung, HP, Toshiba, Lenovo and more.

Returning a product / making a warranty claim

To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view the list of manufacturer / brand warranty contacts (for products imported directly by PB Tech please return to us directly by completing our request a return form).

To return a product to PB Tech directly, please complete our request a return form.

Or view our returns policy for more information.

Ruckus SmartZone, S01-0001-3LSG, End User Support 3yr for 1AP

  • Brand: Ruckus
  • MPN: S01-0001-3LSG
  • Part #: LICRKS1957
PB Tech price: $69.57 Excluding GST PB Tech price: $80.01 Including GST

Date Created: 16:38, 16-10-2021
Product URL: https://www.pbtech.co.nz/product/LICRKS1957/Ruckus-SmartZone-S01-0001-3LSG-End-User-Support-3y
Branch New Stock On Display
Albany -
Glenfield -
Queen Street -
Auckland Uni -
Penrose -
Henderson (Express) -
St Lukes -
Manukau -
Hamilton -
Tauranga -
New Plymouth -
Palmerston North -
Petone -
Wellington -
Head Office (Web) -
Hornby -
Christchurch Central -

Features

Phone and email support

Technical support from a Ruckus Technical Support Engineer is available via phone or email. Telephone calls are answered by a customer service agent who collects initial information and assesses the urgency of the situation. After-hours telephone calls are forwarded to an English-speaking answering service, and a Ruckus Technical Support Engineer will respond within 30 minutes from receipt of the call.

Do-it-yourself with Ruckus web support

Ruckus web support contains comprehensive product information including manuals, technical documentation and software updates. Some of this information is publicly available but some of the content is offered only to support plan customers. Support plan customers may be proactively notified via email when content is posted.

Software updates and upgrades

Documentation is accessible via the Ruckus support web site. WatchDog Premium Support customers will be further provided with software upgrades for the applicable hardware originally purchased for the term of the contract.

Specifications

General

Type

Technical support

Service Included

Phone consulting

Full Contract Period

3 years

Response Time

30 min

Service Availability

24 hours a day / 7 days a week

Software

Software Title

Ruckus SmartZone / Virtual SmartZone

Installation Type

Locally installed

License Type

Upgrade license

License Qty

1 access point

Details

Service & Support

Phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical | Phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity high | Phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium | Phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low | E-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday | Web support - 3 years - availability: 24 hours a day / Monday-Sunday | Web knowledge base access - 3 years | New releases update - 3 years

Date Created: 16:38, 16-10-2021
Product URL: https://www.pbtech.co.nz/product/LICRKS1957/Ruckus-SmartZone-S01-0001-3LSG-End-User-Support-3y