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Five easy payments of $133.69 per fortnight*
humm lets you spread the cost of your purchase over 5 or 10 interest free payments.
Click the button below or select humm as your payment method during the checkout process.
If you do not have a humm account you will be able to create one at checkout.
*Repayments shown above are indicative only and may vary. Ts and Cs and lending criteria apply.
Learn more about humm
Six easy payments of $111.41 per week*
Laybuy lets you spread the cost of your purchase over 6, interest-free, weekly payments.
Click the button below or select Laybuy as your payment method during the checkout process.
If you do not have a Laybuy account you will be able to create one at checkout.
*Repayments shown above are indicative only and may vary. Ts and Cs and lending criteria apply.
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Finance from $6.26 per week*
Get what you want at a price you can afford. Choose a finance term below to see the weekly repayment amount and apply online during checkout or in-store.
Choose a Finance Term
*Repayments shown above are indicitive only and may vary. Ts and Cs and lending criteria apply.
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24 months interest FREE available*
Q Card / Mastercard is your perfect shopping partner, combining the benefits of a credit card with the added ability to access a range of interest-free deals and payment holidays.
Learn more about Q Mastercard, apply online for one now, or email finance@pbtech.co.nz to chat with our finance team.
*Ts and Cs and lending criteria apply.
Learn more about Q Card
"Pretty epic router/modem with an obvious bump in internet speeds. Only gripe is that range increase compared to ISP provided unit was marginal. Still pretty good:)"
"Love this router, finally found a good router that has covered my entire house. The router is pretty easy to setup and the speeds are amazing. I love the dedicated gaming wifi, ge ...view more"
"Easy to install
Great features and Wi-Fi range
...view more"
ROG Rapture Wireless-AC5300 tri-band gaming router - Best solution for VR gaming and 4K streaming
Rule the network - ROG Gaming Center keeps tabs on all the important gaming stuff, such as lag, traffic stats and device connections.
Triple-level Game Acceleration - Accelerate game traffic every step of the way - from device to game server.
Front-line network security - Neutralize internet threats before they hit your network.
PC-grade CPU - Unrivaled quad-core processing power for ultimate network performance.
Battle-ready hardware - Game-winning tri-band 802.11ac Wi-Fi, with 8 x Gigabit LAN ports for wired devices and 2 x ultra-fast USB 3.0 ports.
RULE YOUR NETWORK!
The battle-ready ROG Rapture GT-AC5300 router is designed with just one mission in mind: Make your gaming network awesome. It's packed with powerful gaming optimizations, and delivers dominating Wi-Fi performance, rock-solid stability and state-of-the-art security. The ROG-themed Gaming Center interface provides easy point-and-click control over every incredible feature. Game Dashboard provides a real-time heads-up about all of your devices and connections, while Game IPS (Intrusion Prevention System) and Game Boost are the command centers for frontline network security and high-performance game acceleration. Other winning features include Gamers Private Network® support with WTFast®, congestion-busting Wi-Fi Radar, the Game Radar ping map that shows you where the fastest servers are, and VPN Fusion for simultaneously running a VPN alongside your web connection.
Optimized Gaming Ports
ROG Rapture GT-AC5300 provides two gaming LAN ports that are optimized for gaming devices. All traffic on these ports is given top priority, so your gaming devices - or any other devices you want to connect to these ports - are always at the head of the internet queue!
Game Boost
Game Boost analyzes network traffic and prioritizes gaming packets, giving games a second level of acceleration for the best possible performance. Game Boost can be activated instantly with a single click on the Gaming Center dashboard, and it supports many popular consoles, including PS3™, PS4™, PS4™ Pro, PlayStation® Vita , Wii U™, Nintendo 3DS™ and Xbox One®.
Gamers Private Network®
ROG Rapture GT-AC5300 includes built-in support for the Gamers Private Network®, powered by WTFast®, which provides private, optimized internet connections to game servers?, minimizing ping and latency to ensure smooth, lag-free gaming.
Fortified Frontline NETWORK SECURITY
To defend your network, ROG Rapture GT-AC5300 features Game IPS(Intrusion Prevention System), a state-of-the-art intrusion prevention system powered by Trend Micro™ technology. It protects your gaming network from external attacks and threats, neutralizing them before they can reach your network or devices. Even if your PC's security software isn't turned on - to get around blocked games, for example - Game IPS still protects your network from attacks and intrusions, giving you added peace of mind.
SIMULTANEOUS GAMING AND VPN
If you're fed up with virtual private networks dragging down game performance, ROG has the answer. ROG Rapture GT-AC5300 has a killer feature called VPN Fusion, which lets you run a VPN and an ordinary internet connection - simultaneously! So even if other network users need to use a VPN, you can still enjoy maximum gaming speeds.
YOUR OWN GAMING WI-FI BAND!
Have you ever dreamed of having a Wi-Fi router just for gaming? Dream no longer: With the tri-band ROG Rapture GT-AC5300 you can easily allocate one of the two 5GHz bands to gaming devices, while other devices use the second 5GHz band or the 2.4GHz band. And for playing VR games and streaming 4K UHD videos, its WAN-to-LAN speeds of up to 1900Mbps make GT-AC5300 the winning choice for everyone!
BATTLE-READY HARDWARE
ROG knows exactly what top gamers need: ROG Rapture GT-AC5300 is built for full-on gaming action with hardware that's ready to meet the toughest challenges. Eight gigabit LAN ports provide the connections you need for all of your gaming devices, and two USB 3.0 ports give you high-speed access to files on USB storage. Hardcore NAS enthusiasts will appreciate the Link Aggregation feature that lets you team two LAN ports together into a single blisteringly fast 2Gbps connection*.
QUAD-CORE POWER
The ultimate router needs the ultimate processing power, so ROG Rapture GT-AC5300 is powered by a top-of-the-line 1.8GHz 64bit quad-core CPU that puts many desktop processors to shame. It offers more than enough power to handle anything you can throw at it, without skipping a beat - whether it's maximizing the WAN/LAN throughput for online gaming, supercharging USB data transfers, or powering your team's LAN party.
WI-FI FREEDOM!
Wi-Fi is great, but not if it dies or slows down before it reaches your favorite gaming spot. To achieve the freedom you deserve, ROG Rapture GT-AC5300 features RangeBoost, a powerful range-enhancing combination of hardware and software that increases coverage while also significantly improving long-range throughput! At last, you decide where to play - instead of your router!
Network Standard
IEEE 802.11a, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n, IEEE 802.11ac, IPv4, IPv6
Product Segment
AC5300 ultimate AC performance:1000+2167+2167 Mbps
Coverage
Very large homes
Data Rate
802.11a : 6,9,12,18,24,36,48,54 Mbps
802.11b : 1, 2, 5.5, 11 Mbps
802.11g : 6,9,12,18,24,36,48,54 Mbps
802.11n : up to 600 Mbps
802.11ac : up to 1734 Mbps
1024QAM (2.4GHz) : up to 1000 Mbps
1024QAM (5GHz) : up to2167 Mbps
Antenna
External antenna x 8
Transmit/Receive
MIMO technology
2.4 GHz 4 x 4
5 GHz-1 4 x 4
5 GHz-2 4 x 4
Memory
256 MB Flash
1024 MB RAM
Wi-Fi Technology
Beamforming: standard-based and universal
1024-QAM high data rate
20/40/80 MHz bandwidth
Operating Frequency
2.4G Hz, 5 GHz-1, 5 GHz-2
Encryption
64-bit WEP, 128-bit WEP, WPA2-PSK, WPA-PSK, WPA-Enterprise , WPA2-Enterprise , Radius with 802.1x, WPS support
Firewall & Access Control
Firewall:SPI intrusion detection,DoS protection
Access control:Parental control, Network service filter, URL filter, Port filter
Management
UPnP, IGMP v1/v2/v3, DNS Proxy, DHCP, NTP Client, DDNS, Port Trigger, Port Forwarding, DMZ, System Event Log
WAN Connection Type
Internet connection type : Automatic IP, Static IP, PPPoE(MPPE supported), PPTP, L2TP
Ports
RJ45 for 10/100/1000/Gigabits BaseT for WAN x 1, RJ45 for 10/100/1000/Gigabits BaseT for LAN x 8
USB 3.0 x 2
Button
WPS Button, Reset Button, Power Button, Wireless on/off Button, LED on/off Button
Features
Link Aggregation
- 802.3ad
MU-MIMO
Airtime Fairness
Smart Connect
Traffic Analyzer
Adaptive QoS
AiProtection
Parental Control
Guest Network : 2.4 GHz x 3, 5 GHz-1 x 3, 5 GHz-2 x 3
Mac OS Backup
Enhanced media server (AiPlayer app compatible)
- Image : Jpeg
- Audio : mp3, wma, wav, pcm, mp4, lpcm, ogg
- Video : asf, avi, divx, mpeg, mpg, ts, vob, wmv, mkv, mov
AiCloud personal cloud service
3G/4G data sharing
Printer Server
- Multifunctional printer support (Windows only)
- LPR protocol support
Download Master
- Support bt, nzb, http, ed2k
- Support encryption, DHT, PEX and magnet link
- Upload and download bandwidth control
- Download scheduling
AiDisk file server
- Samba and FTP server with account management
Dual WAN
IPTV support
Roaming Assist
LED Indicator
Power x 1
Wi-Fi x 2
WAN x 1
LAN x 1
WPS x 1
Power Supply
AC Input : 110V~240V(50~60Hz)
DC Output : 19 V with max. 3.42 A current
Dimensions
245 x 245 x 65 ~ mm (WxDxH) (Without Bezel)
Weight
1880 g
Color
Black
Package Content
GT-AC5300 Extreme Gaming Router
RJ-45 Cable
Power Adapter
Quick Start Guide
Warranty Card
Operation mode
Wireless router mode
Access point mode
Manufacturer Part No: | GT-AC5300 | Brand: | ASUS | Product Type: | MU-MIMO |
UPC | 889349607688 | Product Family: | ROG Rapture | Shipping Weight: | 3.7 kg |
PB Part No: | NETAS4054 | Product Model: | GT-AC5300 | ||
Warranty: | 36 months local warranty * * Warranty period is as stated above unless the manufacturer has chosen to specify a longer period. All warranties are return to base unless otherwise specified. |
Pretty epic router/modem with an obvious bump in internet speeds. Only gripe is that range increase compared to ISP provided unit was marginal. Still pretty good:) Pretty epic router/modem with an obvious bump in internet speeds. Only gripe is that range increase compared to ISP provided unit was marginal. Still pretty good:)
Love this router, finally found a good router that has covered my entire house. The router is pretty easy to setup and the speeds are amazing. I love the dedicated gaming wifi, get a lot of use out of this. Great router, highly recommend it to any serious gamer or home business. Love this router, finally found a good router that has covered my entire house. The router is pretty easy to setup and the speeds are amazing. I love the dedicated gaming wifi, get a lot of use out of this. Great router, highly recommend it to any serious gamer or home business.
Easy to install
Great features and Wi-Fi range
Cons
Has a very large footprint
especially if you have the antennas in the optimal position (on a 45 degree angle)
Easy to install
Great features and Wi-Fi range
Cons
Has a very large footprint
especially if you have the antennas in the optimal position (on a 45 degree angle)
we purchased this today as we were tired of having to reset the freebie router from our internet provider that kept dropping wifi and generally performing badly.
...view more
we purchased this today as we were tired of having to reset the freebie router from our internet provider that kept dropping wifi and generally performing badly.
plugged this in and watched our speeds triple in the hardest to reach location of our two story brick and block house. i have even managed to do away with the three range extenders that we had to use with the old router!!! while this was not cheap it is certyanly more economical and easier than having our house wired with data cable, i would highly recommend this router for those whom have heavy network requirements and / or difficult wifi areas in their homes. the only down side i can think of is that i should have done it sooner.
Really useful. We have used for Fibre - Thought we would need to get a secondary one, but this does everything we need to for a busy household of 5 adults. Really useful. We have used for Fibre - Thought we would need to get a secondary one, but this does everything we need to for a busy household of 5 adults.
Very simple to setup a highly secure and intelligent wifi network with smart connect handling between the 2.4 and both 5 frequencies. My network now covers twice as large an area as my former flatmate's airport extreme did, in other words I no longer drop off in the lounge, but at the shed or passing next door.
Has reliable trend micro anti-virus built in to the firmware, so you can run without AV slowing down your computers, phones and tablets.
Would suggest no need to setup DDNS for the letsencrypt certificate for authenticated remote admin, it's a nice feature but not needed.
The Asus router app is reasonably good for maintenance, but w...view more
Very simple to setup a highly secure and intelligent wifi network with smart connect handling between the 2.4 and both 5 frequencies. My network now covers twice as large an area as my former flatmate's airport extreme did, in other words I no longer drop off in the lounge, but at the shed or passing next door.
Has reliable trend micro anti-virus built in to the firmware, so you can run without AV slowing down your computers, phones and tablets.
Would suggest no need to setup DDNS for the letsencrypt certificate for authenticated remote admin, it's a nice feature but not needed.
The Asus router app is reasonably good for maintenance, but would have to recommend initial setup only on a computer.
The best part about this router is that you have enough ethernet ports for all your wired devices, along with 2 dedicated priority ports and a pair of optionally aggregated ports for NAS which support it (dual gig ethernet).
Firmware updates come frequently, and this should be checked after it is setup and then once or twice a month.
This is well worth the price for an extremely high quality router.
What a terrible product. I have owned and setup probably 20+ wifi routers in my time and never had one that is as difficult or SLOW as this one. At power up it did not respond on the ethernet cable. I had to use WiFI to access its default SSID.
Initial setup asks if you have Internet and lest you choose PPPoE, with username and password. Then it sets up the wifi channel names. Problem one, it is picky on names, so say chossing
'"TheFamily" for 2.4Ghz and wanting TheFamily5G1 and TheFamily5G2 is not permitted, even though it accepts it. Once booted you find there is only "TheFamily5G" as an SSID.
Next is the biggest problem. It as...view more
What a terrible product. I have owned and setup probably 20+ wifi routers in my time and never had one that is as difficult or SLOW as this one. At power up it did not respond on the ethernet cable. I had to use WiFI to access its default SSID.
Initial setup asks if you have Internet and lest you choose PPPoE, with username and password. Then it sets up the wifi channel names. Problem one, it is picky on names, so say chossing
'"TheFamily" for 2.4Ghz and wanting TheFamily5G1 and TheFamily5G2 is not permitted, even though it accepts it. Once booted you find there is only "TheFamily5G" as an SSID.
Next is the biggest problem. It asks for a username and password, fair enough. It put these in using a complex password along the lines of @FRkd6YDSu8#45 and it accepted it, then goes to a log in screen. I went to log in and you cannot 'cut and paste' so have to laboriously type in your password. I did this very carefully and was rejected. Did I mis type it? I tried again 5 time then was locked out for 6 minutes. Tried again 5 time, really slowly and carefully. Rejected, locked out. So I reset and tried again. Same issue
Finally I worked it out, the password must be really simple, i finally used password1 and it worked.
Got me to the main screen, but boy is this SLOW. Took at elast 2 minutes to load up. Really uninformative had no idea what WiFI channels were up and if I was even on the internet. Turns out I wasn't. I have had no problems setting up my fibre PPPoE on three previous devices but it would not work with the Asus. I tried changing a setting, hit apply and it took 8 minutes to reboot!!! 8 Minutes!!!!
Still didn't work. Rang support "sorry only 9 to 5 monday to friday" so disconnected and put it back in the box.
Do not go near one of these expensive boat anchors
ROG Rapture Wireless-AC5300 tri-band gaming router - Best solution for VR gaming and 4K streaming
Rule the network - ROG Gaming Center keeps tabs on all the important gaming stuff, such as lag, traffic stats and device connections.
Triple-level Game Acceleration - Accelerate game traffic every step of the way - from device to game server.
Front-line network security - Neutralize internet threats before they hit your network.
PC-grade CPU - Unrivaled quad-core processing power for ultimate network performance.
Battle-ready hardware - Game-winning tri-band 802.11ac Wi-Fi, with 8 x Gigabit LAN ports for wired devices and 2 x ultra-fast USB 3.0 ports.
RULE YOUR NETWORK!
The battle-ready ROG Rapture GT-AC5300 router is designed with just one mission in mind: Make your gaming network awesome. It's packed with powerful gaming optimizations, and delivers dominating Wi-Fi performance, rock-solid stability and state-of-the-art security. The ROG-themed Gaming Center interface provides easy point-and-click control over every incredible feature. Game Dashboard provides a real-time heads-up about all of your devices and connections, while Game IPS (Intrusion Prevention System) and Game Boost are the command centers for frontline network security and high-performance game acceleration. Other winning features include Gamers Private Network® support with WTFast®, congestion-busting Wi-Fi Radar, the Game Radar ping map that shows you where the fastest servers are, and VPN Fusion for simultaneously running a VPN alongside your web connection.
Optimized Gaming Ports
ROG Rapture GT-AC5300 provides two gaming LAN ports that are optimized for gaming devices. All traffic on these ports is given top priority, so your gaming devices - or any other devices you want to connect to these ports - are always at the head of the internet queue!
Game Boost
Game Boost analyzes network traffic and prioritizes gaming packets, giving games a second level of acceleration for the best possible performance. Game Boost can be activated instantly with a single click on the Gaming Center dashboard, and it supports many popular consoles, including PS3™, PS4™, PS4™ Pro, PlayStation® Vita , Wii U™, Nintendo 3DS™ and Xbox One®.
Gamers Private Network®
ROG Rapture GT-AC5300 includes built-in support for the Gamers Private Network®, powered by WTFast®, which provides private, optimized internet connections to game servers?, minimizing ping and latency to ensure smooth, lag-free gaming.
Fortified Frontline NETWORK SECURITY
To defend your network, ROG Rapture GT-AC5300 features Game IPS(Intrusion Prevention System), a state-of-the-art intrusion prevention system powered by Trend Micro™ technology. It protects your gaming network from external attacks and threats, neutralizing them before they can reach your network or devices. Even if your PC's security software isn't turned on - to get around blocked games, for example - Game IPS still protects your network from attacks and intrusions, giving you added peace of mind.
SIMULTANEOUS GAMING AND VPN
If you're fed up with virtual private networks dragging down game performance, ROG has the answer. ROG Rapture GT-AC5300 has a killer feature called VPN Fusion, which lets you run a VPN and an ordinary internet connection - simultaneously! So even if other network users need to use a VPN, you can still enjoy maximum gaming speeds.
YOUR OWN GAMING WI-FI BAND!
Have you ever dreamed of having a Wi-Fi router just for gaming? Dream no longer: With the tri-band ROG Rapture GT-AC5300 you can easily allocate one of the two 5GHz bands to gaming devices, while other devices use the second 5GHz band or the 2.4GHz band. And for playing VR games and streaming 4K UHD videos, its WAN-to-LAN speeds of up to 1900Mbps make GT-AC5300 the winning choice for everyone!
BATTLE-READY HARDWARE
ROG knows exactly what top gamers need: ROG Rapture GT-AC5300 is built for full-on gaming action with hardware that's ready to meet the toughest challenges. Eight gigabit LAN ports provide the connections you need for all of your gaming devices, and two USB 3.0 ports give you high-speed access to files on USB storage. Hardcore NAS enthusiasts will appreciate the Link Aggregation feature that lets you team two LAN ports together into a single blisteringly fast 2Gbps connection*.
QUAD-CORE POWER
The ultimate router needs the ultimate processing power, so ROG Rapture GT-AC5300 is powered by a top-of-the-line 1.8GHz 64bit quad-core CPU that puts many desktop processors to shame. It offers more than enough power to handle anything you can throw at it, without skipping a beat - whether it's maximizing the WAN/LAN throughput for online gaming, supercharging USB data transfers, or powering your team's LAN party.
WI-FI FREEDOM!
Wi-Fi is great, but not if it dies or slows down before it reaches your favorite gaming spot. To achieve the freedom you deserve, ROG Rapture GT-AC5300 features RangeBoost, a powerful range-enhancing combination of hardware and software that increases coverage while also significantly improving long-range throughput! At last, you decide where to play - instead of your router!
Network Standard
IEEE 802.11a, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n, IEEE 802.11ac, IPv4, IPv6
Product Segment
AC5300 ultimate AC performance:1000+2167+2167 Mbps
Coverage
Very large homes
Data Rate
802.11a : 6,9,12,18,24,36,48,54 Mbps
802.11b : 1, 2, 5.5, 11 Mbps
802.11g : 6,9,12,18,24,36,48,54 Mbps
802.11n : up to 600 Mbps
802.11ac : up to 1734 Mbps
1024QAM (2.4GHz) : up to 1000 Mbps
1024QAM (5GHz) : up to2167 Mbps
Antenna
External antenna x 8
Transmit/Receive
MIMO technology
2.4 GHz 4 x 4
5 GHz-1 4 x 4
5 GHz-2 4 x 4
Memory
256 MB Flash
1024 MB RAM
Wi-Fi Technology
Beamforming: standard-based and universal
1024-QAM high data rate
20/40/80 MHz bandwidth
Operating Frequency
2.4G Hz, 5 GHz-1, 5 GHz-2
Encryption
64-bit WEP, 128-bit WEP, WPA2-PSK, WPA-PSK, WPA-Enterprise , WPA2-Enterprise , Radius with 802.1x, WPS support
Firewall & Access Control
Firewall:SPI intrusion detection,DoS protection
Access control:Parental control, Network service filter, URL filter, Port filter
Management
UPnP, IGMP v1/v2/v3, DNS Proxy, DHCP, NTP Client, DDNS, Port Trigger, Port Forwarding, DMZ, System Event Log
WAN Connection Type
Internet connection type : Automatic IP, Static IP, PPPoE(MPPE supported), PPTP, L2TP
Ports
RJ45 for 10/100/1000/Gigabits BaseT for WAN x 1, RJ45 for 10/100/1000/Gigabits BaseT for LAN x 8
USB 3.0 x 2
Button
WPS Button, Reset Button, Power Button, Wireless on/off Button, LED on/off Button
Features
Link Aggregation
- 802.3ad
MU-MIMO
Airtime Fairness
Smart Connect
Traffic Analyzer
Adaptive QoS
AiProtection
Parental Control
Guest Network : 2.4 GHz x 3, 5 GHz-1 x 3, 5 GHz-2 x 3
Mac OS Backup
Enhanced media server (AiPlayer app compatible)
- Image : Jpeg
- Audio : mp3, wma, wav, pcm, mp4, lpcm, ogg
- Video : asf, avi, divx, mpeg, mpg, ts, vob, wmv, mkv, mov
AiCloud personal cloud service
3G/4G data sharing
Printer Server
- Multifunctional printer support (Windows only)
- LPR protocol support
Download Master
- Support bt, nzb, http, ed2k
- Support encryption, DHT, PEX and magnet link
- Upload and download bandwidth control
- Download scheduling
AiDisk file server
- Samba and FTP server with account management
Dual WAN
IPTV support
Roaming Assist
LED Indicator
Power x 1
Wi-Fi x 2
WAN x 1
LAN x 1
WPS x 1
Power Supply
AC Input : 110V~240V(50~60Hz)
DC Output : 19 V with max. 3.42 A current
Dimensions
245 x 245 x 65 ~ mm (WxDxH) (Without Bezel)
Weight
1880 g
Color
Black
Package Content
GT-AC5300 Extreme Gaming Router
RJ-45 Cable
Power Adapter
Quick Start Guide
Warranty Card
Operation mode
Wireless router mode
Access point mode
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The estimated time to ship for each product we sell is detailed on the individual product page just underneath the price. From when your items ship, products typically arrive within 1 working day for North Island deliveries and 2 working days for South Island deliveries. Rural deliveries may take an extra working day, and bulk deliveries may take an extra 2-4 working days.
Need your order in a hurry? PB Tech offers same day delivery for the Auckland region. Simple place your order before 2pm (provided your items are in stock) and select one of our same day delivery options 'Evening Delivery' or 'Urgent 3-hour Delivery' in the checkout. T&C's apply. Learn more about Same Day Delivery.
Shipping costs vary based on your location and the items being shipped and in some cases shipping may even be FREE.
To calculate what the shipping costs will be for your order, add the items you are interested in to your cart, view the Shopping Cart page, and select your 'Delivery Area' to calculate the shipping cost.
All orders shipped by PB Tech are sent via a courier with a signature required for each delivery. In some cases, and only where you have given the courier company permission to leave orders at a designated location, your order may be delivered without requiring a signature. All orders sent by PB Tech are fully insured in the unlikely event that your item(s) are damaged or go missing in transit.
You can pick-up your online order from any of our stores nationwide. You can select which store you want to pick up from at the checkout. Provided the store you select has stock and there's no hold-ups with payment we will have your order ready within 1 hour (during normal trading hours for that store) otherwise it may take up to 5 working days to transfer the stock to the store so your order can be fulfilled. Learn more about our Click & Collect process.
PB Tech regularly ships overseas to Australia and beyond. If you are located in Australia, you can order directly from our Australian site www.pbtech.com/au. If you are from another country you can order from www.pbtech.com
PB Tech holds a significant amount of stock in our New Zealand based logistics centre and can ship stock from this location usually within 2-4 working days (see the timeframes mentioned on each product page for more accurate delivery estimates).
In most cases, items ordered from the NZ Logistics Centre are first transferred to our Head Office / Distribution Centre before being shipped to the final destination.
Unfortunately no pick-up options are available directly from this location, you can select a pick up from one of our branches however and we will transfer your order there so you can pick up.
Products marked as 'In stock with Supplier' are shipped from one of our suppliers / vendors. The time frame for shipments can vary so please refer to the shipping time frames mentioned on each product page for more accurate delivery estimates.
In most cases, items ordered from suppliers are first transferred to our Head Office / Distribution Centre before being shipped to the final destination.
If you change your mind after making a purchase, or realise you have ordered the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy.
To exchange a product, goods must be sealed / unopened, with packaging in original condition, and accompanied by a valid receipt dated no more than 7 calendar days from when you request an exchange.
If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase.
Please note, items purchased on finance cannot be exchanged for a gift card.
If your product develops a fault within the manufacturer warranty period, you can either contact the manufacturer directly (some manufacturers provide a high level of warranty service - including free pickup or in some cases onsite repair), or return to one of our services centres / stores. Where the product has been directly imported by PB Tech, you need to contact us directly or present the product at any one of our service centres / stores together with your proof of purchase.
If your product develops a fault outside of the manufacturer warranty or PB Tech warranty period, we offer a full repair service and are an authorised repair agent for leading brands such as Samsung, HP, Toshiba, Lenovo and more.
To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view the list of manufacturer / brand warranty contacts (for products imported directly by PB Tech please return to us directly by completing our request a return form).
To return a product to PB Tech directly, please complete our request a return form.
Or view our returns policy for more information.