DJI RoboMaster S1 Educational Robot Modular design, fully...
DJI RoboMaster S1 Educational Robot Combo Kit (include Gamepad &...
DJI Gamepad for RoboMaster S1
DJI RoboMaster S1 Intelligent battery
Carry Case for RoboMaster S1
Inspired by DJI's annual RoboMaster robotics competition, the S1 provides users with an in-depth understanding of science, math, physics, programming, and more through captivating gameplay modes and intelligent features. The RoboMaster S1 is a educational robot built to unlock the potential in every learner.
- 46 Programmable Components
- 6 Programmable AI Modules
- Low-latency HD FPV
- Scratch & Python Coding
- 4WD Omnidirectional Movement
- Intelligent Sensing Armor
- Multiple Exciting Battle Modes
- Innovative Hands-On Learning
Designed to Win
The S1's design is a striking example of machine efficiency. With powerful configurations, the S1 lets you create, conquer, and push your limits as far as you're ready to go.
Intelligent Controller
Using a powerful CPU, the Intelligent Controller can simultaneously support functions such as low-latency high-definition image transmission, AI computing, and programming development. It also coordinates transmission seamlessly to execute command signals.
Blaster
The S1 Blaster uses LED lights to outline launch trajectories for its gel beads and infrared beams. Vivid sound effects and recoil action add to the experience for an immersive battle simulation. For added safety, the Blaster uses non-toxic gel bead projectiles and even features limitations on launching rate and angle.
2-Axis Mechanical Gimbal
The gimbal's yaw/pitch rotation range offers an expansive field of view for the FPV camera. The built-in direct drive brushless motor works together with the IMU and advanced algorithms to allow gimbal movements with a vibration control accuracy to deliver smooth image transmission and a precision control experience.
Mecanum Wheels
The S1 comes with four Mecanum wheels, each with 12 rollers that allow omnidirectional movement and precision control. Front axes suspension allows for added versatility during operation.
High-Performance Motor
The S1 comes with a customized M3508I motor that features an integrated FOC ESC with an output torque of up to 250 mNm. Linear Hall-effect sensors with advanced algorithms allow closed-loop control for added precision. Additional safety mechanisms deliver outstanding stability.
Intelligent Sensing Armor
Six intelligent armor panels cover the S1 to detect gel bead or infrared beam strikes. The referee system can analyze and communicate hit data, incorporating it into gameplay in real time.
Learn by Doing
The RoboMaster S1 bridges the digital world with the real one, bringing abstract theories to life through practical operations. The S1 supports Scratch and Python programming languages, allowing users to experience math, physics, and AI technology in a cutting-edge and inspiring way.
Scratch & Python Programming
The S1 supports the Scratch and Python programming languages.This allows you to take your abilities to the next level, whether you are new to coding or are already on your way to becoming an expert. Scratch 3.0 Classic visual programming language used in primary and secondary schools worldwide. Python Widely used in the field of artificial intelligence.
Endless Possibilities
Up to 46 customizable components [2] give you unlimited space for innovation, helping you grow and learn in an exciting way that expands the capabilities of your S1, and yourself. Six PWM ports [3] support customized accessories, allowing you to explore the unlimited possibilities of the S1 and the magic of the robotic world.
Experience AI Technology
AI technology lets the S1 recognize gestures, sounds, and even other S1 robots. Playing with the RoboMaster S1 opens the doorway to AI learning, giving you a practical introduction to the technologies of tomorrow.
Get Started with Automatic Driving
By utilizing Vision Markers to create "traffic lights" and other obstacles, users can write their own programs that allow the S1 to drive automatically and execute complex tasks. Explore mathematical principles involving robotic control and motion mechanics through the S1's six programmable artificial intelligence modules. Get an in-depth understanding of AI as you develop these skills and many more.
RoboMaster Robotics Competition
The S1 was inspired by DJI's annual RoboMaster robotics competition. Since being founded in 2015, over 20,000 students from more than 400 schools have participated in this thrilling competition that tests wit, engineering, and problem-solving skills.
The World is Your Arena
Build your own competition arena anywhere, anytime and enjoy a variety of gameplay modes with an immersive FPV experience unlike any other. You can even record and share all the action with the touch of a button. See the Action Enjoy a unique and immersive driving experience with the S1's exhilarating FPV perspective. Race Compete against opponents on your own custom track. Unlock special skills like extreme speed by recognizing specific Vision Markers, or unleash weapons like dizziness against competitors to gain an edge and win the race. Free-For-All There can only be one winner in this competition of wits and speed. Use custom skills to get an edge and defeat opponents in this thrilling melee that utilizes the S1's unique referee system and intelligent sensing armor.
Develop Custom Skills
In any competition, wisdom is equally as important as power. The S1 enables users to apply their classroom knowledge to compile custom coding, unlocking unique functions that will surprise onlookers and defeat competitors. With its new education concept, the S1 helps users embrace the joy of learning in new and exciting ways. Innovative Hands-On Learning The S1 comes with everything users need to hit the ground running. Road to Mastery offers project-based courses that enhance users' understanding of programming languages, while RoboAcademy offers a curriculum of videos and an in-depth Programming Guide with detailed explanations of S1 blocks and modules.
Manufacturer's warranty for DJI products may vary depending on the part under question, batteries have 3-6 months manufacturer's warranty while the remote control might have 12 months manufacturer's warranty. More information can be found on the DJI website.
Camera
FOV
120°
Max Still Photo Resolution
2560×1440
Max Video Resolution
FHD: 1080/30fps
HD: 720/30fps
Max Video Bitrate
16 Mbps
Photo Format
JPEG
Video Format
MP4
Sensor
CMOS 1/4?; Effective pixels: 5 MP
Operating Temperature Range
-10 to 40 °C (14 to 104 °F)
Narrow Infrared Units
Effective Range [1]
6 m (in indoor lighting conditions)
Effective Area
Varies from 10° to 40°
Effective area decreases as distance from the target increases.
Wide Infrared Units
Effective Range [1]
3 m (in indoor lighting conditions)
Effective Width
360° (in indoor lighting conditions)
Hit Detector
Detection Requirements
For the Hit Detector to be activated, the following conditions must be met: Gel bead diameter = 6mm, launching speed =20m/s, and the angle between the hit direction and hit detector plane is no less than 45°.
Maximum Detection Frequency
15 Hz
S1
Weight
Approx. 3.3 kg
Dimensions
320×240×270 mm (length × width × height)
Chassis Speed Range
0-3.5 m/s (forward)
0-2.5 m/s (backward)
0-2.8 m/s (sideways)
Max Chassis Rotational Speed
600°/s
M3508I Brushless Motor
Max Rotational Speed
1000 rpm
Max Torque
0.25N·m
Max Output Power
19 W
Operating Temperature Range
-10 to 40 °C (14 to 104 °F)
Driver
FOC
Control Method
Closed-loop speed control
Protection
Overvoltage protection
Overtemperature protection
Soft-start
Short-circuit protection
Chip and sensor anomaly detection
Blaster
Controllable Launching Frequency
1-8/s
Max Launching Frequency
10/s
Initial Launching Speed
Approx. 26 m/s
Average Load
Approx. 430
Gimbal
Controllable Range
Pitch: -20° to +35°
Yaw: ±250°
Mechanical Range
Pitch: -24° to +41°
Yaw: ±270°
Max Rotational Speed
540°/s
Vibration Control Precision (on the flat surface and with the Blaster idle)
±0.02°
Intelligent Controller
Latency [2]
Connection via Wi-Fi: 80-100ms
Connection via Router: 100-120ms
(unobstructed, free of interference)
Live View Quality
720p/30fps
Max Live View Bitrate
6 Mbps
Operating Frequency [3]
2.4 GHz, 5.1 GHz, 5.8 GHz
Operating Mode
Connection via Wi-Fi, Connection via Router
Max Transmission Distance [4]
Connection via Wi-Fi:
- FCC, 2.4 GHz 140 m,5.8 GHz 90 m
- CE, 2.4 GHz 130 m,5.8 GHz 70 m
- SRRC, 2.4 GHz 130 m,5.8 GHz 90 m
- MIC, 2.4 GHz 130 m
Connection via Router:
- FCC, 2.4 GHz 190 m,5.8 GHz 300 m
- CE, 2.4 GHz 180 m,5.8 GHz 70 m
- SRRC, 2.4 GHz 180 m,5.8 GHz 300 m
- MIC,2.4 GHz 180 m
Transmission Power (EIRP)
2.400-2.4835 GHz
- FCC: =30 dBm
- SRRC: =20 dBm
- CE: =19 dBm
- MIC: =20 dBm
5.150-5.250 GHz
- FCC: =30 dBm
- SRRC: =23 dBm
- CE: =20 dBm
- MIC: =23 dBm
5.725-5.850 GHz
- FCC: =30dBm
- SRRC: =30dBm
- CE: =14 dBm
Transmission Standard
IEEE802.11a/b/g/n
Intelligent Battery
Capacity
2400 mAh
Nominal Charging Voltage
10.8 V
Maximum Charging Voltage
12.6 V
Battery Type
LiPo 3S
Energy
25.92 Wh
Weight
169 g
Operating Temperature Range
-10 to 40 °C (14 to 104 °F)
Charging Temperature Range
5 to 40 °C (41 to 104 °F)
Maximum Charging Power
29 W
Battery Life in Use
35 minutes (measured at a constant speed of 2 m/s on a flat surface)
Battery Life on Standby
Approx. 100 minutes
Charger
Input
100-240 V, 50-60Hz, 1A
Output
Port: 12.6 V=0.8A or 12.6 V=2.2A
Voltage
12.6 V
Rated Voltage
28 W
Gel Bead
Diameter
5.9-6.8 mm [2]
Weight
0.12-0.17 g [2]
App
App
RoboMaster
iOS
iOS 10.0.2 or later
Android
Android 5.0 or later
Router
Recommended Routers
TP-Link TL-WDR8600; TP-Link TL-WDR5640 (China)
TP-Link Archer C7; NETGEAR X6S (International)
Recommended outdoor power supply solution for routers
Laptop Power Bank (match the input power of the router)
microSD card
Supported SD Cards
Supports microSD cards with a capacity up to 64GB
Remarks
Notes
1. Use of the infrared units will be affected in outdoor or infrared-intensive environment.
2. Measured in an interference-free and unobstructed environment with a distance of approximately one meter between the mobile device, the router, and the S1. The iOS device used was an iPhone X. The results of testing with different Android device may be different.
3. Outdoor use of the 5.1 GHz and 5.8 GHz frequency bands is prohibited in some areas. Always follow all local laws and regulations in your country or region.
4. Measured in an interference-free and unobstructed environment. For Connection via Wi-Fi, the mobile device used for testing was a sixth-generation iPad (released in 2018). For Connection via Router, several router models were used for testing. FCC: TP-Link Archer C9; SRRC: TP-Link WDR8600; CE: TP-Link Archer C7; MIC: WSR-1160DHP3.
5. The gel beads will swell to a usable size after being soaked in water for four hours.
| Manufacturer Part No: | RoboMaster S1 (AU) | Brand: | DJI | Product Type: | Educational Robot |
| UPC | 190021340503 | Product Family: | RoboMaster | Shipping Weight: | 3.671 kg |
| PB Part No: | ROBDJI0001 | Product Model: | S1 | ||
| Warranty: | 12 months local warranty * * Warranty period is as stated above unless the manufacturer has chosen to specify a longer period. All warranties are return to base unless otherwise specified. |
||||
| PB Part No | Product Name | Available Stock | Price | |
|---|---|---|---|---|
 | MEMSDK33133 | SanDisk Extreme MicroSDXC 64GB Up to 160MB/s read, 60MB/s Write,C10, U3, V30, A2. Perfect for 4G smartphones, tablets, and cameras | PB TECH: 30+ SUPPLIER: 0 | $43.43 +GST$49.94 inc GST |
 | ROBDJI1017 | DJI Gamepad for RoboMaster S1 | PB TECH: 10+ SUPPLIER: 0 | $120.86 +GST$138.99 inc GST |
 | ROBDJI1003 | DJI RoboMaster S1 Intelligent battery | PB TECH: 86 SUPPLIER: 0 | $120.86 +GST$138.99 inc GST |
Inspired by DJI's annual RoboMaster robotics competition, the S1 provides users with an in-depth understanding of science, math, physics, programming, and more through captivating gameplay modes and intelligent features. The RoboMaster S1 is a educational robot built to unlock the potential in every learner.
- 46 Programmable Components
- 6 Programmable AI Modules
- Low-latency HD FPV
- Scratch & Python Coding
- 4WD Omnidirectional Movement
- Intelligent Sensing Armor
- Multiple Exciting Battle Modes
- Innovative Hands-On Learning
Designed to Win
The S1's design is a striking example of machine efficiency. With powerful configurations, the S1 lets you create, conquer, and push your limits as far as you're ready to go.
Intelligent Controller
Using a powerful CPU, the Intelligent Controller can simultaneously support functions such as low-latency high-definition image transmission, AI computing, and programming development. It also coordinates transmission seamlessly to execute command signals.
Blaster
The S1 Blaster uses LED lights to outline launch trajectories for its gel beads and infrared beams. Vivid sound effects and recoil action add to the experience for an immersive battle simulation. For added safety, the Blaster uses non-toxic gel bead projectiles and even features limitations on launching rate and angle.
2-Axis Mechanical Gimbal
The gimbal's yaw/pitch rotation range offers an expansive field of view for the FPV camera. The built-in direct drive brushless motor works together with the IMU and advanced algorithms to allow gimbal movements with a vibration control accuracy to deliver smooth image transmission and a precision control experience.
Mecanum Wheels
The S1 comes with four Mecanum wheels, each with 12 rollers that allow omnidirectional movement and precision control. Front axes suspension allows for added versatility during operation.
High-Performance Motor
The S1 comes with a customized M3508I motor that features an integrated FOC ESC with an output torque of up to 250 mNm. Linear Hall-effect sensors with advanced algorithms allow closed-loop control for added precision. Additional safety mechanisms deliver outstanding stability.
Intelligent Sensing Armor
Six intelligent armor panels cover the S1 to detect gel bead or infrared beam strikes. The referee system can analyze and communicate hit data, incorporating it into gameplay in real time.
Learn by Doing
The RoboMaster S1 bridges the digital world with the real one, bringing abstract theories to life through practical operations. The S1 supports Scratch and Python programming languages, allowing users to experience math, physics, and AI technology in a cutting-edge and inspiring way.
Scratch & Python Programming
The S1 supports the Scratch and Python programming languages.This allows you to take your abilities to the next level, whether you are new to coding or are already on your way to becoming an expert. Scratch 3.0 Classic visual programming language used in primary and secondary schools worldwide. Python Widely used in the field of artificial intelligence.
Endless Possibilities
Up to 46 customizable components [2] give you unlimited space for innovation, helping you grow and learn in an exciting way that expands the capabilities of your S1, and yourself. Six PWM ports [3] support customized accessories, allowing you to explore the unlimited possibilities of the S1 and the magic of the robotic world.
Experience AI Technology
AI technology lets the S1 recognize gestures, sounds, and even other S1 robots. Playing with the RoboMaster S1 opens the doorway to AI learning, giving you a practical introduction to the technologies of tomorrow.
Get Started with Automatic Driving
By utilizing Vision Markers to create "traffic lights" and other obstacles, users can write their own programs that allow the S1 to drive automatically and execute complex tasks. Explore mathematical principles involving robotic control and motion mechanics through the S1's six programmable artificial intelligence modules. Get an in-depth understanding of AI as you develop these skills and many more.
RoboMaster Robotics Competition
The S1 was inspired by DJI's annual RoboMaster robotics competition. Since being founded in 2015, over 20,000 students from more than 400 schools have participated in this thrilling competition that tests wit, engineering, and problem-solving skills.
The World is Your Arena
Build your own competition arena anywhere, anytime and enjoy a variety of gameplay modes with an immersive FPV experience unlike any other. You can even record and share all the action with the touch of a button. See the Action Enjoy a unique and immersive driving experience with the S1's exhilarating FPV perspective. Race Compete against opponents on your own custom track. Unlock special skills like extreme speed by recognizing specific Vision Markers, or unleash weapons like dizziness against competitors to gain an edge and win the race. Free-For-All There can only be one winner in this competition of wits and speed. Use custom skills to get an edge and defeat opponents in this thrilling melee that utilizes the S1's unique referee system and intelligent sensing armor.
Develop Custom Skills
In any competition, wisdom is equally as important as power. The S1 enables users to apply their classroom knowledge to compile custom coding, unlocking unique functions that will surprise onlookers and defeat competitors. With its new education concept, the S1 helps users embrace the joy of learning in new and exciting ways. Innovative Hands-On Learning The S1 comes with everything users need to hit the ground running. Road to Mastery offers project-based courses that enhance users' understanding of programming languages, while RoboAcademy offers a curriculum of videos and an in-depth Programming Guide with detailed explanations of S1 blocks and modules.
Manufacturer's warranty for DJI products may vary depending on the part under question, batteries have 3-6 months manufacturer's warranty while the remote control might have 12 months manufacturer's warranty. More information can be found on the DJI website.
Camera
FOV
120°
Max Still Photo Resolution
2560×1440
Max Video Resolution
FHD: 1080/30fps
HD: 720/30fps
Max Video Bitrate
16 Mbps
Photo Format
JPEG
Video Format
MP4
Sensor
CMOS 1/4?; Effective pixels: 5 MP
Operating Temperature Range
-10 to 40 °C (14 to 104 °F)
Narrow Infrared Units
Effective Range [1]
6 m (in indoor lighting conditions)
Effective Area
Varies from 10° to 40°
Effective area decreases as distance from the target increases.
Wide Infrared Units
Effective Range [1]
3 m (in indoor lighting conditions)
Effective Width
360° (in indoor lighting conditions)
Hit Detector
Detection Requirements
For the Hit Detector to be activated, the following conditions must be met: Gel bead diameter = 6mm, launching speed =20m/s, and the angle between the hit direction and hit detector plane is no less than 45°.
Maximum Detection Frequency
15 Hz
S1
Weight
Approx. 3.3 kg
Dimensions
320×240×270 mm (length × width × height)
Chassis Speed Range
0-3.5 m/s (forward)
0-2.5 m/s (backward)
0-2.8 m/s (sideways)
Max Chassis Rotational Speed
600°/s
M3508I Brushless Motor
Max Rotational Speed
1000 rpm
Max Torque
0.25N·m
Max Output Power
19 W
Operating Temperature Range
-10 to 40 °C (14 to 104 °F)
Driver
FOC
Control Method
Closed-loop speed control
Protection
Overvoltage protection
Overtemperature protection
Soft-start
Short-circuit protection
Chip and sensor anomaly detection
Blaster
Controllable Launching Frequency
1-8/s
Max Launching Frequency
10/s
Initial Launching Speed
Approx. 26 m/s
Average Load
Approx. 430
Gimbal
Controllable Range
Pitch: -20° to +35°
Yaw: ±250°
Mechanical Range
Pitch: -24° to +41°
Yaw: ±270°
Max Rotational Speed
540°/s
Vibration Control Precision (on the flat surface and with the Blaster idle)
±0.02°
Intelligent Controller
Latency [2]
Connection via Wi-Fi: 80-100ms
Connection via Router: 100-120ms
(unobstructed, free of interference)
Live View Quality
720p/30fps
Max Live View Bitrate
6 Mbps
Operating Frequency [3]
2.4 GHz, 5.1 GHz, 5.8 GHz
Operating Mode
Connection via Wi-Fi, Connection via Router
Max Transmission Distance [4]
Connection via Wi-Fi:
- FCC, 2.4 GHz 140 m,5.8 GHz 90 m
- CE, 2.4 GHz 130 m,5.8 GHz 70 m
- SRRC, 2.4 GHz 130 m,5.8 GHz 90 m
- MIC, 2.4 GHz 130 m
Connection via Router:
- FCC, 2.4 GHz 190 m,5.8 GHz 300 m
- CE, 2.4 GHz 180 m,5.8 GHz 70 m
- SRRC, 2.4 GHz 180 m,5.8 GHz 300 m
- MIC,2.4 GHz 180 m
Transmission Power (EIRP)
2.400-2.4835 GHz
- FCC: =30 dBm
- SRRC: =20 dBm
- CE: =19 dBm
- MIC: =20 dBm
5.150-5.250 GHz
- FCC: =30 dBm
- SRRC: =23 dBm
- CE: =20 dBm
- MIC: =23 dBm
5.725-5.850 GHz
- FCC: =30dBm
- SRRC: =30dBm
- CE: =14 dBm
Transmission Standard
IEEE802.11a/b/g/n
Intelligent Battery
Capacity
2400 mAh
Nominal Charging Voltage
10.8 V
Maximum Charging Voltage
12.6 V
Battery Type
LiPo 3S
Energy
25.92 Wh
Weight
169 g
Operating Temperature Range
-10 to 40 °C (14 to 104 °F)
Charging Temperature Range
5 to 40 °C (41 to 104 °F)
Maximum Charging Power
29 W
Battery Life in Use
35 minutes (measured at a constant speed of 2 m/s on a flat surface)
Battery Life on Standby
Approx. 100 minutes
Charger
Input
100-240 V, 50-60Hz, 1A
Output
Port: 12.6 V=0.8A or 12.6 V=2.2A
Voltage
12.6 V
Rated Voltage
28 W
Gel Bead
Diameter
5.9-6.8 mm [2]
Weight
0.12-0.17 g [2]
App
App
RoboMaster
iOS
iOS 10.0.2 or later
Android
Android 5.0 or later
Router
Recommended Routers
TP-Link TL-WDR8600; TP-Link TL-WDR5640 (China)
TP-Link Archer C7; NETGEAR X6S (International)
Recommended outdoor power supply solution for routers
Laptop Power Bank (match the input power of the router)
microSD card
Supported SD Cards
Supports microSD cards with a capacity up to 64GB
Remarks
Notes
1. Use of the infrared units will be affected in outdoor or infrared-intensive environment.
2. Measured in an interference-free and unobstructed environment with a distance of approximately one meter between the mobile device, the router, and the S1. The iOS device used was an iPhone X. The results of testing with different Android device may be different.
3. Outdoor use of the 5.1 GHz and 5.8 GHz frequency bands is prohibited in some areas. Always follow all local laws and regulations in your country or region.
4. Measured in an interference-free and unobstructed environment. For Connection via Wi-Fi, the mobile device used for testing was a sixth-generation iPad (released in 2018). For Connection via Router, several router models were used for testing. FCC: TP-Link Archer C9; SRRC: TP-Link WDR8600; CE: TP-Link Archer C7; MIC: WSR-1160DHP3.
5. The gel beads will swell to a usable size after being soaked in water for four hours.
The estimated time to ship for each product we sell is detailed on the individual product page just underneath the price. From when your items ship, products typically arrive within 1 working day for North Island deliveries and 2 working days for South Island deliveries. Rural deliveries may take an extra working day, and bulk deliveries may take an extra 2-4 working days.
Need your order in a hurry? PB Tech offers same day delivery for the Auckland region. Simple place your order before 2pm (provided your items are in stock) and select one of our same day delivery options 'Evening Delivery' or 'Urgent 3-hour Delivery' in the checkout. T&C's apply. Learn more about Same Day Delivery.
Shipping costs vary based on your location and the items being shipped and in some cases shipping may even be FREE.
To calculate what the shipping costs will be for your order, add the items you are interested in to your cart, view the Shopping Cart page, and select your 'Delivery Area' to calculate the shipping cost.
All orders shipped by PB Tech are sent via a courier with a signature required for each delivery. In some cases, and only where you have given the courier company permission to leave orders at a designated location, your order may be delivered without requiring a signature. All orders sent by PB Tech are fully insured in the unlikely event that your item(s) are damaged or go missing in transit.
You can pick-up your online order from any of our branches nationwide. You can select which branch you want to pick up from the checkout. Please note that if the branch you want to pick up from doesn't have stock of one or more of the items in your order, it may take 3-4 working days to transfer the stock to the branch so your order can be fulfilled.
PB Tech regularly ships overseas to Australia and beyond. If you are located in Australia, you can order directly from our Australian site www.pbtech.com/au. If you are from another country you can order from www.pbtech.com
PB Tech holds a significant amount of stock in our New Zealand based logistics centre and can ship stock from this location usually within 2-4 working days (see the timeframes mentioned on each product page for more accurate delivery estimates).
In most cases, items ordered from the NZ Logistics Centre are first transferred to our Head Office / Distribution Centre before being shipped to the final destination.
Unfortunately no pick-up options are available directly from this location, you can select a pick up from one of our branches however and we will transfer your order there so you can pick up.
Products marked as 'In stock with Supplier' are shipped from one of our suppliers / vendors. The time frame for shipments can vary so please refer to the shipping time frames mentioned on each product page for more accurate delivery estimates.
In most cases, items ordered from suppliers are first transferred to our Head Office / Distribution Centre before being shipped to the final destination.
If you change your mind after making a purchase, or realise you have ordered the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy.
To exchange a product, goods must be sealed / unopened, with packaging in original condition, and accompanied by a valid receipt dated no more than 7 calendar days from when you request an exchange.
If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase.
Please note, items purchased on finance cannot be exchanged for a gift card.
If your product develops a fault within the manufacturer warranty period, you can either contact the manufacturer directly (some manufacturers provide a high level of warranty service - including free pickup or in some cases onsite repair), or return to one of our services centres / stores. Where the product has been directly imported by PB Tech, you need to contact us directly or present the product at any one of our service centres / stores together with your proof of purchase.
If your product develops a fault outside of the manufacturer warranty or PB Tech warranty period, we offer a full repair service and are an authorised repair agent for leading brands such as Samsung, HP, Toshiba, Lenovo and more.
To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view the list of manufacturer / brand warranty contacts (for products imported directly by PB Tech please return to us directly by completing our request a return form).
To return a product to PB Tech directly, please complete our request a return form.
Or view our returns policy for more information.
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