Returns & Warranty

Please contact Poly Directly at 0800 507 856 to initiate the RMA process, you will be provided a case number.

Brilliant Smart Ceiling Fans are covered by a 6 year motor warranty (3 year in home warranty, followed by a further 3 year motor warranty)
- All fans need to be installed by a licensed Electrician.
- If a fault becomes apparent please contact PB by using the request a return function at the top of this page; please let us know the nature of the fault for warranty procedures, do not attempt to uninstall the ceiling fan at that point.
- The Tax Invoice from the purchase of the fan, as well as the invoice from the licensed electrician will be required to claim warranty.
- You will need to fill in this form 

To claim under the Dyson Guarantee contact the Dyson Customer Care Helpline on 0800 397 667 or email [email protected]

Most queries can be solved over the phone. If it is determined that your Dyson appliance needs repair, you will be provided with a reply paid address through the Dyson Customer Care Helpline.

If your repair or replacement is covered by your Dyson Guarantee, it will be repaired or replaced at no cost. If the repair or replacement is found not to be covered under your Dyson Guarantee, the repair or replacement and any associated delivery charges (both to and from us) will be at your cost, subject to your statutory rights and remedies as a consumer under New Zealand consumer law.

Dyson Airblades have a 5 year warranty on them. If there is any problems or if you need to order parts please contact [email protected]

Register your device here. Servicing of your device is detailed inside the product box. Should servicing be required, complete the warranty card or write a detailed note describing the problem and return the product to -
BV Medical, Att: Repairs Department, Unit 7, 110 Mays Rd, Onehunga, Auckland, New Zealand 1061.
For futher service enquiries please call 0800 523 583