Returns & Warranty
IMPORTANT: Please read our Returns Policy before requesting a return or attempting to return your product directly to a PB Tech store.
Buy with confidence with PB Tech’s no hassles returns policy. If you order the wrong product by mistake, or the product you received was faulty either on arrival or during the warranty period, PB Tech makes it easy to return your product for repair, replacement or refund. Opened, damaged or used products may occur a 20% restocking fee or may not be eligible for return, depending on the scenario.
To find out more info about returning a product to us, please refer to our Returns Policy and Returns Guide & FAQ. To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view our list of manufacturer warranty contacts.
Easy 4 Step Return Process
Bring the product into your nearest PB Tech Store or you can follow our easy 4 step return process below.
Submit a return request online. Make it easier by signing in to your PB Tech account first.
We will review your request and email you a product return form. Print off this form.
Package the product to be returned and attach the return form to the outside of the box.
Drop off at your nearest PB Tech store or ship using your preferred courier (courier charges apply).
Manufacturer Warranty Contacts
To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view the list of manufacturer warranty contacts below.
| Laptop | |
|---|---|
| Acer | Please call 0800223769 for services |
| Apple | Please call 0800 MY APPLE (0800 692 7753) or see https://www.apple.com/nz/contact/ for services |
| ASUS | After service please call 0800278778 |
| Fujitsu | Please call 0800288283 for services |
| HP | Please call 0800441147 for onsite services or please come to PB Penrose Service Center |
| Lenovo | Please call 0508770506 for services |
| Panasonic | Please contact [email protected] or visit Panasonic's website Here |
| Samsung | Please call 0800 Samsung for services |
| Sony | Please call 09 970-1200 for services |
| Toshiba | Please call 0800445439 or please come to PB Penrose Service Center |
| Monitor | |
|---|---|
| AOC | Please call 0800484782 |
| ASUS | After service please call 0800278778 |
| Dell | Please call 0800444617 or ask customer to return to us |
| HP | Please call 0800 449 553 |
| LG | Please call 0800542273 |
| Philips | Please call 0800657447 |
| Samsung | Please call 0508726786 |
| Television | |
|---|---|
| LG | Please call 09-5736366 or you can view a list of LG Service Centres Here |
| Samsung | Please call 0508726786 |
| Sony | Please call 0800 766 969 |
| Networking | |
|---|---|
| ASUS | Mon-Fri: 0800 ASUS 88 |
| D-Link | Please call 0800900900 and get the Case number before to us |
| Linksys | Please call 0800441528 and get the Case number before to us |
| NetComm | Please call 0800 653 962 |
| Netgear | Please call 0800 174 600 |
| Tenda | Please call 0800 78 79 22 (12AM-10PM Monday to Friday) |
| TP-Link | 0800 87 5465 ( 0800 TP-LINK ). E-mail: [email protected] |
| PC | |
|---|---|
| Dell | Please call 0800446255 for services |
| HP | Please call 0800441147 for onsite services or please come to PB Penrose Service Center |
| Lenovo | 1 year warranty parts & labour (onsite) Ph: 0800 733 222 |
| PB System | Return to PB services department |
| UPS | |
|---|---|
| APC | Please call 0800333373 for forward replacement |
| Dynamix | Please call 09 415 9002 for all enquire |
| Printer | |
|---|---|
| Brother | Please call 0800 329 111 |
| HP | Call 0800441147 for onsite services |
| Lexmark | Please call 08005396275 for all enquiries |
| Samsung | Please call 0508726786 |
| GPS | |
|---|---|
| Garmin | End User Customer Support phone: (0800) 427 652 |
| Navman | Please call 08004662862 for services |
| Software | |
|---|---|
| Adobe | Software is not returnable, Technical support, please call 0800 485948 |
| Microsoft | Software is not returnable, if disk broken please call Microsoft 0800800004 |
| Motherboard & Cards | |
|---|---|
| Adaptec | Contact English Language Phone (Australia):+612 82125531 or Email: [email protected] to obtain a case # before returning the faulty products back to PB |
| ASUS | After service please call 0800278778 |
| Gigabyte | Return to base (PB Technologies) |
| Intel | Please call 0800444365 for replacement |
| Audio & Video | |
|---|---|
| Poly |
Please contact Poly Directly at 0800 507 856 to initiate the RMA process, you will be provided a case number. |
| Home Appliances | |
|---|---|
| Brilliant Smart |
Brilliant Smart Ceiling Fans are covered by a 6 year motor warranty (3 year in home warranty, followed by a further 3 year motor warranty) |
| Dyson |
To claim under the Dyson Guarantee contact the Dyson Customer Care Helpline on 0800 397 667 or email [email protected] Most queries can be solved over the phone. If it is determined that your Dyson appliance needs repair, you will be provided with a reply paid address through the Dyson Customer Care Helpline. If your repair or replacement is covered by your Dyson Guarantee, it will be repaired or replaced at no cost. If the repair or replacement is found not to be covered under your Dyson Guarantee, the repair or replacement and any associated delivery charges (both to and from us) will be at your cost, subject to your statutory rights and remedies as a consumer under New Zealand consumer law. Dyson Airblades have a 5 year warranty on them. If there is any problems or if you need to order parts please contact [email protected] |
| Health & Wellbeing | |
|---|---|
| Braun Male & Female Hair Removal | 60 Day money back guarantee (Series 5, 6, 7, & 9 shavers. Series 5, 7 & 9 epilators and Premium stylers). Visit https://www.braun.net.nz/money-back-guarantee/ |
| Braun IPL | 90 Day Money Back Guarantee - Visit https://www.braun.net.nz/money-back-guarantee/ |
| Oral-B Handles | 180 Day Money Back Guarantee on all models - Visit https://www.braun.net.nz/money-back-guarantee/ |
| Omron, Heart Sure, BodiSure, Welcare, Tenscare |
Register your device here. Servicing of your device is detailed inside the product box. Should servicing be required, complete the warranty card or write a detailed note describing the problem and return the product to - |
