Departments
"Saad Malik was extremely helpful. ..."
"For an entire PC's worth of hardware, they processed it and had it arive at my place within two..."
"I really love this store. On my first purchased I really satisfied the items. Each items posted..."
"I’d like to share feedback of Yvonne Wang at PBTech North Shore branch. I’ve been lucky enough..."
"Visited city Central branch and was helped by Eric, He was enthusiastic about computer hardware..."
"I bought a Linksys velop mesh tri band extender system after a great consultation with Helia...."
"Thanks for the quick service :) always reliable work from the folk at Pbtech!"
Please read & agree to our Terms & Conditions
Features |
PB Care Benefit |
Consumer Guarantees Act |
Type of good or service covered |
Applies to products sold by PB Tech where proof of purchase is provided |
Applies to goods or services ordinarily acquired for personal, domestic or household use |
Repair or replacement of faulty components with components of |
Yes |
Yes |
Term |
As selected in this document |
A 'reasonable period of time' depending on the nature of the product |
You can decide to repair or replace a component or a product |
Yes - if the product has failed 3 times |
Yes - in the case of substantial failure the consumer has the choice of remedy |
Cover applies to replacement item |
Yes - the remaining term under the PB Care |
Yes - for a 'reasonable' period |
Cover for consequential losses |
Yes - if they are reasonably foreseeable as a result of the failure (excluding loss of profits) |
Yes - if they were reasonably foreseeable as a result of the failure |
Fair Wear and Tear |
Yes - if the customer has taken all due care to |
Yes - if it fails before it might reasonably have been expected to |
Loan unit (available on Laptop , smartphone ) |
Yes |
No |
Priority scheduling for services and repairs |
Yes |
No |
Accessories cover (Power Adapter, Battery, Cables) |
Yes - 3 years |
Yes - if Act Applies for 'reasonable' period |
Hardware Cover |
Yes - 3 years |
Yes - if Act Applies for 'reasonable' period |
Price Protection, within 30 days |
Yes - 30 days |
No |
30% discount on labour charge for non-warranty covered problems |
Yes |
No |
FREE check-up once per year (hardware only) |
Yes |
No |
Commercial Use |
Yes |
Yes - if Act Applies and is not contracted Out |
Operation System Reinstallation and MS Update (OS) |
Yes |
No - unless reasonably foreseeable as a result of the failure |
Free Insurance Report (If insurance Claim needed) |
Yes |
No |