Departments
"Excellent service and good price."
"PB Tech staff are professional and very helpful."
"Saad Malik provided exceptional customer service Would recommend"
"Ordered at 3pm and it was on my desk when i walked in at 9am the next day. Can't get much..."
"Fantastic support from Saad to re-arrange an order so we could pick it up locally. Fast and..."
"Good service, I had an issue with a purchase and they fix it right away, thumbs up. Thanks."
"After dropping and breaking my old phone. I placed an order for a new phone and case through PB..."
Please read & agree to our Terms & Conditions
Features |
PB Care Benefit |
Consumer Guarantees Act |
Type of good or service covered |
Applies to products sold by PB Tech where proof of purchase is provided |
Applies to goods or services ordinarily acquired for personal, domestic or household use |
Repair or replacement of faulty components with components of |
Yes |
Yes |
Term |
As selected in this document |
A 'reasonable period of time' depending on the nature of the product |
You can decide to repair or replace a component or a product |
Yes - if the product has failed 3 times |
Yes - in the case of substantial failure the consumer has the choice of remedy |
Cover applies to replacement item |
Yes - the remaining term under the PB Care |
Yes - for a 'reasonable' period |
Cover for consequential losses |
Yes - if they are reasonably foreseeable as a result of the failure (excluding loss of profits) |
Yes - if they were reasonably foreseeable as a result of the failure |
Fair Wear and Tear |
Yes - if the customer has taken all due care to |
Yes - if it fails before it might reasonably have been expected to |
Loan unit (available on Laptop , smartphone ) |
Yes |
No |
Priority scheduling for services and repairs |
Yes |
No |
Accessories cover (Power Adapter, Battery, Cables) |
Yes - 3 years |
Yes - if Act Applies for 'reasonable' period |
Hardware Cover |
Yes - 3 years |
Yes - if Act Applies for 'reasonable' period |
Price Protection, within 30 days |
Yes - 30 days |
No |
30% discount on labour charge for non-warranty covered problems |
Yes |
No |
FREE check-up once per year (hardware only) |
Yes |
No |
Commercial Use |
Yes |
Yes - if Act Applies and is not contracted Out |
Operation System Reinstallation and MS Update (OS) |
Yes |
No - unless reasonably foreseeable as a result of the failure |
Free Insurance Report (If insurance Claim needed) |
Yes |
No |