Testimonials

HI, The Live chat was a big help. I got ut through to one of the admins that happened to be Matthew Chang. He helped answer my question about my product i just purchased and when i am able to get it. He confirmed that my product was being shipped the...view more HI, The Live chat was a big help. I got ut through to one of the admins that happened to be Matthew Chang. He helped answer my question about my product i just purchased and when i am able to get it. He confirmed that my product was being shipped the next day. Very Good costumer services and Good Prices. I would recommend it to anyone who is looking for a great deal while getting the best help.

By: EdmundY4 10/10/14

thanks for answering my annoying questions with patience! it was a pleasure communicating with you Felix! :) thanks for answering my annoying questions with patience! it was a pleasure communicating with you Felix! :)

Just wanted to say my grandson loves his new computer, It was built to the specs we gave, and wish I had of found PB Tech and Mr Xing Loh sooner. Communication was prompt and I would recommend their services to anyone. Just wanted to say my grandson loves his new computer, It was built to the specs we gave, and wish I had of found PB Tech and Mr Xing Loh sooner. Communication was prompt and I would recommend their services to anyone.

Hi Xing

Thanks again for your prompt service very impressive and very happy

Cheers

Cambel
Hi Xing

Thanks again for your prompt service very impressive and very happy

Cheers

Cambel

Thanks to Matthew Chang for quick responsive e-mails! Great service, most recommended! Thanks to Matthew Chang for quick responsive e-mails! Great service, most recommended!

Just wanted to leave a glowing testimonial for the web guys at PB Tech, especially Matthew Chang. He patiently and professionally answered all my questions (even the stupid ones). After a bit of miscommunication on my part, I received my new computer...view more Just wanted to leave a glowing testimonial for the web guys at PB Tech, especially Matthew Chang. He patiently and professionally answered all my questions (even the stupid ones). After a bit of miscommunication on my part, I received my new computer system within 24hours. This is the second computer I've bought from PB (first was from the local Wellington branch) and both times service has been exceptional!

I am writing this testimonial to recognise the exceptional service that Xing Loh offered me. I wanted an item that wasn't in stock for online bulk order so had an online chat with Xing. Very professional chat. Xing was able to beat the price...view more I am writing this testimonial to recognise the exceptional service that Xing Loh offered me. I wanted an item that wasn't in stock for online bulk order so had an online chat with Xing. Very professional chat. Xing was able to beat the price that their competitor was offering and also catered my request(Ship on same day). Despite the item not being available for online order, he arranged it to be sent by overnight courier from one of their store.

Perfect example of how to deal with a customer and make them exceptionally happy. Very pleased.

Cheers,
Sam

I was very very happy with the web sales department and especially the employee Xing Loh, who helped me heaps with my order and answered any questions I asked almost instantly :) I was very very happy with the web sales department and especially the employee Xing Loh, who helped me heaps with my order and answered any questions I asked almost instantly :)

We have just purchased a computer from the team at Henderson and are very happy with the store. From Sun, on the retail floor to Edward, in the technical department we received first class service. Thanks We have just purchased a computer from the team at Henderson and are very happy with the store. From Sun, on the retail floor to Edward, in the technical department we received first class service. Thanks

Prompt answer to my question, then when I'd ordered it was with me in less than 48hrs....what more could I ask? Thank you for customer service at its best :) Prompt answer to my question, then when I'd ordered it was with me in less than 48hrs....what more could I ask? Thank you for customer service at its best :)

We have been using PBTech now for 2 years and always had awesome service and quick responses. The web team have been great assisting my custom requirements, thanks Brett wellington and xing loh! pleasure dealing with you guys :) We have been using PBTech now for 2 years and always had awesome service and quick responses. The web team have been great assisting my custom requirements, thanks Brett wellington and xing loh! pleasure dealing with you guys :)

Product was just what we wanted and the delivery was excellent. I am impressed Product was just what we wanted and the delivery was excellent. I am impressed

Thanks to Mark Stevens for promptly and courteously attending to a minor defect with a LogiTech Keyboard we purchased. This is the sort of service that keeps me coming back to PB :-) Thanks to Mark Stevens for promptly and courteously attending to a minor defect with a LogiTech Keyboard we purchased. This is the sort of service that keeps me coming back to PB :-)

Kia ora John

Thank you for your assistance today in Henderson. I appreciated your honesty and helpfulness in finalising the sale of the brother printer and inks.

Kind regards

Raewyn
Kia ora John

Thank you for your assistance today in Henderson. I appreciated your honesty and helpfulness in finalising the sale of the brother printer and inks.

Kind regards

Raewyn

Oops, submitted prematurely by mistake:)
...view more Oops, submitted prematurely by mistake:)
Monica went above & beyond the sales techie requirements. With intelligence, humour and excellent customer service she patiently did PB Tech proud. Thank you for your high staff training & standards of customer focus care!.

Re: I recently took my precious laptop in for copying everything from my desktop HDDs and USB's. I wish to praise your Tech staff, in particular Monica Walmsley. She handled all my queries with Re: I recently took my precious laptop in for copying everything from my desktop HDDs and USB's. I wish to praise your Tech staff, in particular Monica Walmsley. She handled all my queries with

Fantastic service and follow-up from Xing Loh at PB, and super fast delivery. This on top of a great price ...we are very happy. Fantastic service and follow-up from Xing Loh at PB, and super fast delivery. This on top of a great price ...we are very happy.

A lap top was on "special" yesterday at Harvey Norman Manukau at around $1100. Same laptop at PB Tech = $600. A lap top was on "special" yesterday at Harvey Norman Manukau at around $1100. Same laptop at PB Tech = $600.

Recently bought a new Gaming PC from PB Tech, received it today and am extremely happy with it. It has been built very clean with a heap of room and airflow and looks incredible. If I ever need anything computer related again I will be going to PB...view more Recently bought a new Gaming PC from PB Tech, received it today and am extremely happy with it. It has been built very clean with a heap of room and airflow and looks incredible. If I ever need anything computer related again I will be going to PB Tech without hesitation. 10/10

I have been speaking to Xing Loh through my purchase and he has made my purchase easy and simple and without any problems, fast replies and helped with any concerns or questions I had! So thanks again mate!

Hi

I wanted to take the time to bring your attention to two of your staff who "saved my bacon"! They went over and above my expectations on customer service and care. I had purchased an Acer Lap top at PB North Shore. Within the first couple o...view more Hi

I wanted to take the time to bring your attention to two of your staff who "saved my bacon"! They went over and above my expectations on customer service and care. I had purchased an Acer Lap top at PB North Shore. Within the first couple of days it started having issues with windows updates and didn't come out of failure to configure mode. Alex tried working on it but to no avail. I upgraded my laptop to a Toshiba and I thought all was well (other than having lost a couple of days of working, as I rely on my laptop). What I hadn't realised was that the setting on the first laptop was to delete all my emails of the server once they had been downloaded!!! I have a legal employment case pending, and all the evidential email correspondence was lost! In a panic I phoned Alex and he urged me to bring my new laptop in. Dylan (a rockstar!) managed to find the emails on my crashed laptop and put them on my new one for me. Saved the day and the case!

I'm ever so grateful to the them both for caring enough to go the extra mile. Especially as I could see how busy they were, but they prioritised my work.

They are stars and deserve a big fat pay rise and lots of drinks after work (even though Dylan doesn't drink he told me when I offered to buy him some beers!)