Testimonials

Honestly the best store to deal with, never have I received such great service from a store.

Staff are knowledgeable and tend to any need, goods are delivered quickly and with good communication, and RMA's and returns are flawless and easy.

I w...view more Honestly the best store to deal with, never have I received such great service from a store.

Staff are knowledgeable and tend to any need, goods are delivered quickly and with good communication, and RMA's and returns are flawless and easy.

I would recommend this store to anyone and everyone.

Thanks to Nancy for the excellent customer service experience when purchasing my Huawei P8 recently. She went the extra mile in communicating with me about the product, picking and holding it for my pickup. Great phone, Great price, Great staff! Thanks to Nancy for the excellent customer service experience when purchasing my Huawei P8 recently. She went the extra mile in communicating with me about the product, picking and holding it for my pickup. Great phone, Great price, Great staff!

Thank you so much for the excellent after sales service on my Asus Zenfone 2. A great phone, but it started having some screen issues after around a month. Took it in and your team quickly assessed it and provided me with a replacement. That is...view more Thank you so much for the excellent after sales service on my Asus Zenfone 2. A great phone, but it started having some screen issues after around a month. Took it in and your team quickly assessed it and provided me with a replacement. That is really A+ service - you wont get that from most retailers. Keep up the good work.

Thank you Cindy for your superb advice and support. Really appreciate how quickly you were able to get me up and going. Laptop is just great. Thanks again. Linda Thank you Cindy for your superb advice and support. Really appreciate how quickly you were able to get me up and going. Laptop is just great. Thanks again. Linda

I wanted to share some positive feedback with you regarding a recent purchase of a laptop from your online store (order 290487), which arrived and had a stuck pixel and required replacement. I have been blown away with the response by your staff...view more I wanted to share some positive feedback with you regarding a recent purchase of a laptop from your online store (order 290487), which arrived and had a stuck pixel and required replacement. I have been blown away with the response by your staff going over and above what I expected. I contacted your Penrose store on Tuesday and explained to them that I am leaving for an overseas trip in a week and required the laptop to be replaced before then. The staff member assured me that they would fast track the replacement, and so I returned the laptop, hoping for the best, but to be honest expecting the worst. I was amazed to have the replacement laptop arrive two days later at 9am! They must have sent the replacement almost immediately after receiving the defective one.

I have made quite a few purchases from PB Tech and every single time I have had exceptional service from your staff members, both in store and online, but this time I feel that they have gone to great lengths to accommodate me and so I felt I needed to let you know how pleased I am with the service. Your staff members do you and your customers a great service and deserve recognition for this. I am sure that you generally only get to hear negative feedback and not the positive feedback. I have always recommended your company to friends and colleagues and will continue to do so in the future.

I just wanted to take the time to email you in regards to consistently high level of service that Ive received over the years from PBTech. Truth to tell its more accurate to say decades, and not just myself but also my friends, family and colleagues...view more I just wanted to take the time to email you in regards to consistently high level of service that Ive received over the years from PBTech. Truth to tell its more accurate to say decades, and not just myself but also my friends, family and colleagues who Ive also recommended frequent your stores.
On a related note and as a recent emigre to Melbourne I realised two things, firstly there is nowhere Ive encountered in Melbourne that gives service even half as good as your team, and secondly compared to your prices in NZ, a lot of tech here is way overpriced. With that in mind, and recognising that you do ship online to Aussie, I cant help but wonder if youre missing a trick not having a physical presence here. With a resident CBD population roughly three times the density of Auckland, and that number goes up by a factor of ten in the during the day, even a small shop in the CBD would have a huge potential customer pool and in terms of quality service and competitive pricing the market is far from saturated IMHO.
Please note, my interest in this is simply that I recognise the value of good service and would very much like to shop in a local PB store again.

John Edwin at the Penrose branch was terrific. Great service, new all the answers & gave great advice. Nice to talk to a real human over the phone and get good advice at the same time. I would personally recommend John to everyone. Thanks, John John Edwin at the Penrose branch was terrific. Great service, new all the answers & gave great advice. Nice to talk to a real human over the phone and get good advice at the same time. I would personally recommend John to everyone. Thanks, John

A huge thanks to Cherish Zhang & Cindy Boo for the assistance and detailed advice. An exceptional customer service - we were very impressed! A huge thanks to Cherish Zhang & Cindy Boo for the assistance and detailed advice. An exceptional customer service - we were very impressed!

The Service provided by Admin Darren Dudfield was superb. I went from no idea what was happening to a completed build. Highly recommend Darren and PB Technologies. The Service provided by Admin Darren Dudfield was superb. I went from no idea what was happening to a completed build. Highly recommend Darren and PB Technologies.

The service provided by Xing Loh was fantastic. The emails were swift. I made my request on the Friday morning and he was able to ship on the very day. I received the item by Monday mid day. Highly recommended and well done. The service provided by Xing Loh was fantastic. The emails were swift. I made my request on the Friday morning and he was able to ship on the very day. I received the item by Monday mid day. Highly recommended and well done.

PB Tech Henderson, A special thank you to Sean Shi for his exceptional customer service. As I walked in the shop (to check a desktop computer that I saw online) he approached me right away even though the shop was about to close at that time. He gave...view more PB Tech Henderson, A special thank you to Sean Shi for his exceptional customer service. As I walked in the shop (to check a desktop computer that I saw online) he approached me right away even though the shop was about to close at that time. He gave me tips and other recommendations that would suit my need for a computer which is very helpful and assisted me throughout the process when I decided to buy the desktop he recommended. Definitely a must have member of your team and definitely coming back to shop at my go to electornics store.

P.S. give him a pay rise (if thats possible) ;)

PB Tech Queen street, A special thanks to Cindy Boo is extremely creative with a great visual and technical sensibility. She helped me a lot to find a good mobile phone in my budget. She goes beyond what one would expect. She is the star of PB Tech...view more PB Tech Queen street, A special thanks to Cindy Boo is extremely creative with a great visual and technical sensibility. She helped me a lot to find a good mobile phone in my budget. She goes beyond what one would expect. She is the star of PB Tech.Thanks Cindy

PB Tech - Northshore, Glenfield. Special thanks to Phillip Li for your guidance and help in locating, ordering and supplying RF cable in record time, truly excellent service!
PB Tech always has what we need at the lowest price, a great store.
Thank...view more PB Tech - Northshore, Glenfield. Special thanks to Phillip Li for your guidance and help in locating, ordering and supplying RF cable in record time, truly excellent service!
PB Tech always has what we need at the lowest price, a great store.
Thanks - Brehm.

Power combo. PB Auckland Uni and Queen St. branches. A huge thank you to Forrest and Vicki at the Uni branch for absolutely first-rate service. Knowledgeable, friendly, efficient - couldn't ask for more when purchasing my HP Elitebook. The 3 year NBD...view more Power combo. PB Auckland Uni and Queen St. branches. A huge thank you to Forrest and Vicki at the Uni branch for absolutely first-rate service. Knowledgeable, friendly, efficient - couldn't ask for more when purchasing my HP Elitebook. The 3 year NBD business warranty gives me peace of mind. Also, fantastic dealing with Cindy from Queen St on another Elitebook deal. PB, you've done it again!

Super service! Put a fairly large order through this week and had the products onsite within 3 hrs of ordering it. Xing Loh was our sales person and he was superb. Great fast friendly customer service. Thanks guys! Super service! Put a fairly large order through this week and had the products onsite within 3 hrs of ordering it. Xing Loh was our sales person and he was superb. Great fast friendly customer service. Thanks guys!

Professional service with competitive pricing, backed up by prompt communication and delivery - that's everything you want in a supplier, but rarely find.
Thanks to Matt Wilson and the rest of the team in ChCh. Professional service with competitive pricing, backed up by prompt communication and delivery - that's everything you want in a supplier, but rarely find.
Thanks to Matt Wilson and the rest of the team in ChCh.

I run a IT business and Mark Ma at the Manukau branch is a star! i am in PB tech most days of the week Mark and the team there are fantastic!
I run a IT business and Mark Ma at the Manukau branch is a star! i am in PB tech most days of the week Mark and the team there are fantastic!

I would like to say a big thank you to Stevin Kouk, he was extremely helpful with my inquiries and very efficient. He gave very useful suggestions and I received my products the next day! He had customer service skills and really goes out of his way...view more I would like to say a big thank you to Stevin Kouk, he was extremely helpful with my inquiries and very efficient. He gave very useful suggestions and I received my products the next day! He had customer service skills and really goes out of his way to give you the best customer experience! :)

A big THANK YOU to Andy He and James Li for all of there help when we needed an AC Adaptor urgently and I was having problems finding the right one. Your service was fast and efficient. A big THANK YOU to Andy He and James Li for all of there help when we needed an AC Adaptor urgently and I was having problems finding the right one. Your service was fast and efficient.

Always a great experience going into PB tech Auckland CBD to see Hiroshi. He is extremely knowledgeable in custom PC's and cameras. Knows the all the specs and the best brands to use. Cheers Always a great experience going into PB tech Auckland CBD to see Hiroshi. He is extremely knowledgeable in custom PC's and cameras. Knows the all the specs and the best brands to use. Cheers