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Tell us about your PB Tech experienceIf you're happy with our service or products, we would love to hear from you!
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"I had an issue with a motherboard I had just bought and over the weekend brought it in to have it looked over to make sure I wasn't going mad! I thought I would take this opportunity to say thank you to the tech in Wellington that really provided top notch service. This chap is a true credit to you. All things are working fine now."
Alex - 22/04/2015
"Took a laptop back that we only had for 24hours, Gave poor Chris Wang a hard time for it, but he came through and within 24hours we had a new laptop. Thanks Chris Wang from Penrose for going the xtra mile."
Helen - 15/04/2015
"PB Tech is the best, the cheapest prices with the best and quickest service around."
Chris - 31/03/2015
"Brought the S5 mini online, used credit card. Was a little hard to authorize it with lack of instructions etc but, i figured it out. Goods arrived a little later than expected. But in saying that i was impressed with the track and trace service put on my order. Highly recommend PB and would definitely use again if need be, and would also tell family and friends about. Shot guys!!"
Corban - 20/03/2015
"Really happy with our purchase, fast delivery, well packed, plugged it all in and away we go. Awesome thanks "
Suzanne - 19/03/2015
"i purchased the samsung galaxy s4 mini and wow first i went to dicksmith to see the other phones staff rude there so i left and go to your shop and wow i spent 2 mins before finding the phones and Angela helped me and served me shes so polite and friendly very very good staff please give her a payrise she very good worker i am going to reconmend your store to all my friends very very good customer service "
Kurt - 26/02/2015
"very good service received from Nathan at the Hamilton store. Went in for a replacement laptop battery, and got the item quick as, no fuss. Thanks very much"
Andrew - 22/02/2015
"Very efficient communication and handling of my computer. The crew assembled it and delivered it at what seemed like record times. Computer is amazing and scored an amazing deal, thank you!"
Justin - 18/02/2015
"I purchased a Webcam a couple of weeks ago. The order was done in the afternoon from Tauranga and the goods arrived two days later in the morning. That was impressive because it is a rural residential are and normally takes an extra day's delivery time. Impressed with the way it was packaged and I plug the webcam in and hey presto I was on skype within 5 minutes. Full marks."
Laurie - 18/02/2015
"Thank YOU! Your service was outstanding, the scanner is awesome, I'm a very happy customer! Will definitely recommend and use you guys again "
Mike - 05/02/2015
"reading through some of the testimonials I'm adding a big thumbs up for PB Tech. I've been to Queen Street, Penrose and Henderson stores. I have experienced helpful and friendly service from all of them. The staff seemed genuinely interested in helping me sort out what I needed and explaining to me what I did not need. Thanks PB."
kate - 20/01/2015
"I had ordered a desktop, monitor and other stuff during the Boxing Day sale. It took a very long time for the Web team to process (nearly 2 weeks) and I was getting a bit anxious. So I got in contact with Xing Loh and he processed my order so quick that I received my goods the next day. Really pleased with Xing's service. Will definitely shop here next time!"
Josh - 15/01/2015
"Still the best for well priced tech gear, and a returns policy that is generous and fair. I've been buying all my gear from them for about 8 years. "
Dr. - 03/01/2015
"Hi, My mum and I came in and purchased a range of products from the Henderson store yesterday. We were served by Sonya. I wanted to say that I was beyond impressed by Sonya. She was helpful, informative and funny. I have never been so impressed by customer service. She was bubbly, friendly, and offered informative and innovative advice. As we left feeling incredibly happy and confident with our purchases. Sonya went above and beyond to make sure we were receiving the absolute best service possible, and we will definitely be back again! She is fantastic. Thank you so much for such awesome service! :) "
Emma - 22/12/2014
"I've been to the north shore branch this afternoon to get help with a power cable for my laptop, first I asked one of the staff and he pointed me toward service department.. in service I death with Mason and Alex, very helpful to see that they help no matter what the problem is.. Thank you for your help. Jim J"
Jim - 10/12/2014
"Forrest at the Auckland Uni branch just saved me $350 by explaining what was wrong with my GPU. You're my new favourite person Forrest!"
Kristian - 25/11/2014
"I would like to thank Justin for providing advice in the live chat during the Cyber Monday sale. The advice helped me choose a suitable computer to be built for my son and I am eagerly awaiting for the delivery of my products. Thank you so much again for your services and I would shout you a cookie next time. Very professional, prompt service and a lot of patience. Thanks Justin!"
Pablo - 25/11/2014
"Probably the realest and most genuine 'Salespeople' I've met work in PB Tech in Henderson. Whether the shop is quiet or crazy busy (like during their popular Black Friday Sale), the staff never cease to be attentive, and this includes email conversations, which by the way are quick and easily executed. Sean Shi from Henderson - best advisor. Few sales staff get your trust so easily. I should also mention that from the considerable amount of money I spent doing business with PB Tech, the one time I wanted to return something, the process was hassle free and the service team responsible, lead by Alan Cai, were objective and fair. Totally satisfied with how these guys are real people and they treat their clients in the same way. My go to tech store for sure. I'd buy from them even if another place was slightly cheaper. Thanks PB Tech"
Bryan - 24/11/2014
"PB tech at Queen street branch are awesome. Very helpfull and friendly. Can not say the same about Penrose branch... Went there a couple of times and always had problems. Some of them do not even have patience. VERY disappointed with Penrose branch. Wake up it is almost 2015, with the attitude you have, no one will come. Its a shame that they have poor service or better say absence of service as they carry the biggest stock in Auckland as far as I know. Queen street on another side carry moderate stock and amazing off i suppose?..."
Artur - 18/11/2014
"On the Saturday the 15th November I was the proud owner of the Gigabyte laptop from your store, recommended by John Guo. Upon arriving home and booting the machine I discovered the horrid stuck blue pixel on the screen. I called back to your technical and repair service (Emma ??) who need to call head office to confirm the availability of the a replace. On the 17th I was contacted to say that only 1 was available and that was the store DEMO model. I came to the store to show the problem and was assisted by Alan Cai. He was very attentive and was very apologetic about my situation. He convince me to swap with the demo model and kindly offer a good rate for a SSD. I wish that was the end of the story, sadly no... Upon booting the DEMO model I notice a mark on the screen that was difficult to remove which turned out to be a scratch!!! I was yet again in the store the very day. John Guo after a lot of hums.. and harrs.. from me convinced to buy an alternative and made a proud owner of an Asus laptop out of me ( with an extra cost of $380 - that's salesmanship) ;-). What I found throughout this entire process which was frustrating was the level of great customer service provided by the team. I believe rather than take my business elsewhere these gents help me in a manner that did not make me feel like a burden or unwanted. I was so please with this experience I wanted to share this with the management team, for you are taking the correct measures and keeping fantastic staff on the floor. "
Duminda - 18/11/2014
"I would like to thank technician Alex for his outstanding service on our business computer. He kept in constant contact explaining the problems and offering the best solutions. The fast turnaround meant we didn't lose any downtime. PB Tech rocks !!!"
Doug - 17/11/2014
"Hi Lisa, I just wanted to drop you a quick email to thank you for your assistance last week. The tablet that I bought was actually a gift for my technically challenged mother, who celebrated her 75th birthday this weekend. Needless to say, she is delighted! You were very helpful and prompt with my emailed enquiries, and even more so when I visited your store to collect. Please ensure this feedback is referred to your management, I believe they need to know about this positive experience. I know where my future technology needs will be sourced from! "
Richard - 13/11/2014
"excellent fast service each time ! "
cam - 28/10/2014
"I have had the great pleasure of dealing with John Edwin for many years. Until my retirement I taught computing to beginners, usually folk who had obtained the first PC and needed help getting started. Over the years many approached me for help with new purchases and I always refereed them to John and inevitably I would her back that he had given them excellent advice and assistance. In my own dealings with him he has always been incredibly helpful and this is why I remain a committed PB customer and why I continue to recommend him to my old clients when they approach me. I hope they pay you well John, a lot of products were sold because of you."
Lloyd - 21/10/2014
"Hi Xing, Thanks for your quick and professional service. Will definitely come back to you for more purchases. "
TJ - 16/10/2014
"Incredibly helpful online and phone customer service. Fast and well packaged delivery. Put an order in Monday night, processed Tuesday, and arrived early Wednesday morning even in a rural town. Thanks guys. Well done Matthew! "
Miles - 15/10/2014
"HI, The Live chat was a big help. I got ut through to one of the admins that happened to be Matthew Chang. He helped answer my question about my product i just purchased and when i am able to get it. He confirmed that my product was being shipped the next day. Very Good costumer services and Good Prices. I would recommend it to anyone who is looking for a great deal while getting the best help."
Edmund - 10/10/2014
"thanks for answering my annoying questions with patience! it was a pleasure communicating with you Felix! :)"
Hoi - 09/10/2014
"Just wanted to say my grandson loves his new computer, It was built to the specs we gave, and wish I had of found PB Tech and Mr Xing Loh sooner. Communication was prompt and I would recommend their services to anyone."
Dianne - 04/10/2014
"Hi Xing Thanks again for your prompt service very impressive and very happy Cheers Cambel "
Cambel - 02/10/2014
"Thanks to Matthew Chang for quick responsive e-mails! Great service, most recommended!"
Alex - 12/09/2014
"Just wanted to leave a glowing testimonial for the web guys at PB Tech, especially Matthew Chang. He patiently and professionally answered all my questions (even the stupid ones). After a bit of miscommunication on my part, I received my new computer system within 24hours. This is the second computer I've bought from PB (first was from the local Wellington branch) and both times service has been exceptional!"
Darrin - 04/09/2014
"I am writing this testimonial to recognise the exceptional service that Xing Loh offered me. I wanted an item that wasn't in stock for online bulk order so had an online chat with Xing. Very professional chat. Xing was able to beat the price that their competitor was offering and also catered my request(Ship on same day). Despite the item not being available for online order, he arranged it to be sent by overnight courier from one of their store. Perfect example of how to deal with a customer and make them exceptionally happy. Very pleased. Cheers, Sam"
Sam - 25/08/2014
"I was very very happy with the web sales department and especially the employee Xing Loh, who helped me heaps with my order and answered any questions I asked almost instantly :)"
Dan - 06/08/2014
"We have just purchased a computer from the team at Henderson and are very happy with the store. From Sun, on the retail floor to Edward, in the technical department we received first class service. Thanks"
Rhys - 27/07/2014
"Prompt answer to my question, then when I'd ordered it was with me in less than 48hrs....what more could I ask? Thank you for customer service at its best :)"
Ann - 24/07/2014
"We have been using PBTech now for 2 years and always had awesome service and quick responses. The web team have been great assisting my custom requirements, thanks Brett wellington and xing loh! pleasure dealing with you guys :)"
Matthew - 23/07/2014
"Product was just what we wanted and the delivery was excellent. I am impressed"
Dale - 21/07/2014
"Thanks to Mark Stevens for promptly and courteously attending to a minor defect with a LogiTech Keyboard we purchased. This is the sort of service that keeps me coming back to PB :-)"
David - 17/07/2014
"Kia ora John Thank you for your assistance today in Henderson. I appreciated your honesty and helpfulness in finalising the sale of the brother printer and inks. Kind regards Raewyn "
Raewyn - 15/07/2014
"Oops, submitted prematurely by mistake:) Monica went above & beyond the sales techie requirements. With intelligence, humour and excellent customer service she patiently did PB Tech proud. Thank you for your high staff training & standards of customer focus care!. "
Sally - 10/07/2014
"Re: I recently took my precious laptop in for copying everything from my desktop HDDs and USB's. I wish to praise your Tech staff, in particular Monica Walmsley. She handled all my queries with "
Sally - 10/07/2014
"Fantastic service and follow-up from Xing Loh at PB, and super fast delivery. This on top of a great price ...we are very happy."
R - 24/06/2014
"A lap top was on "special" yesterday at Harvey Norman Manukau at around $1100. Same laptop at PB Tech = $600."
Guest - 23/06/2014
"Recently bought a new Gaming PC from PB Tech, received it today and am extremely happy with it. It has been built very clean with a heap of room and airflow and looks incredible. If I ever need anything computer related again I will be going to PB Tech without hesitation. 10/10 I have been speaking to Xing Loh through my purchase and he has made my purchase easy and simple and without any problems, fast replies and helped with any concerns or questions I had! So thanks again mate! "
Shayden - 12/06/2014
"Hi I wanted to take the time to bring your attention to two of your staff who "saved my bacon"! They went over and above my expectations on customer service and care. I had purchased an Acer Lap top at PB North Shore. Within the first couple of days it started having issues with windows updates and didn't come out of failure to configure mode. Alex tried working on it but to no avail. I upgraded my laptop to a Toshiba and I thought all was well (other than having lost a couple of days of working, as I rely on my laptop). What I hadn't realised was that the setting on the first laptop was to delete all my emails of the server once they had been downloaded!!! I have a legal employment case pending, and all the evidential email correspondence was lost! In a panic I phoned Alex and he urged me to bring my new laptop in. Dylan (a rockstar!) managed to find the emails on my crashed laptop and put them on my new one for me. Saved the day and the case! I'm ever so grateful to the them both for caring enough to go the extra mile. Especially as I could see how busy they were, but they prioritised my work. They are stars and deserve a big fat pay rise and lots of drinks after work (even though Dylan doesn't drink he told me when I offered to buy him some beers!) "
Petra - 12/06/2014
"Hi Brett, Thank You for your mail. The laptop works fine and very good, very good price also. Thank You so much for your service and also the follow up, will recommend it to anyone. Thanks again and kind regards, "
Poi - 12/06/2014
"So far this ipad is nothing short of amazing.I am 81 now and I despair when I think of the time lost from not having this Apple technology .Well done Brett and the Team at PB Tech for making my new pride and joy affordable, its so fast and with the help of another senior citizen who also has an Ipad I am enjoying my new APPLE Ipad; my pride and joy!!!!"
Bill - 11/06/2014
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