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Tell us about your PB Tech experienceIf you're happy with our service or products, we would love to hear from you!
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"I found Anthony (PB tech Christchurch)extremely helpful as I sourced a number of products, including a special order. He went the extra-mile by saying open a little later one evening as I was fighting traffic to come and collect my order. Nothing was too much trouble and it was fantastic service. Adrian Christchurch City Council"
Adrian - 09/03/2016
"Hey There, used your website for the first time last night, super well layed out easy to navigate and find what i wanted, ordered yesterday at 2pm and came into work this morning at 8am and had the order sitting there ready to go!!! good job on great service"
Peter - 05/02/2016
"I would like to commend the guys for a great service. Bought Acer Aspire V17 Nitro - Black Edition Laptop. The product is really good and I would recommend it to any one interested in virtualization for training or just plain gaming."
Praneel - 03/02/2016
"I am just sending this email to express my sincere gratitude for one of you staff. I just recently bought a drone and the sales persons name was Nancy . She was a absolute pleasure to deal with, made the whole long distance purchase so easy and stress free . She is a asset to you and your team."
Steve - 15/01/2016
"I went to PB Tech Christchurch for the first time recently, and I definitely will go back again. Helpful, friendly, and super knowledgeable staff with great customer service has ensured I left with a positive impression. Their wide range of technological goods means PB Tech will be my go-to shop for tech :) Thanks guys!"
Julia - 13/01/2016
"Yesterday I was walked in the PB Tech store in Hornby and after a few minutes I was approached by an employee Brett Morrison. It was my first visit to the store. He was very helpful and as a result of his service I purchased 3 items having arrived to buy one item. His service was professional and his PR skills were excellent. I will definitely return to the store in the future and please pass on my comments to Brett."
Jm - 11/01/2016
"PB Tech-Manukau Branch. Very happy with the service I got from Manukau Branch. The technician John Dela Rosa did a good job with the repair job and explained everything very well. Good one Team!"
Savitri - 08/01/2016
"Always fantastic service from you guys, Totally recommend to my friends Keep up the good work"
Nigel - 07/01/2016
"Dear Joe and the entire Christchurch PBT Team I just want to thank you and your team for the outstanding level of service you all have provided me since your opening in Christchurch. Before moving to Christchurch a couple of years ago, PB Tech Wellington use to be my go to place for enthusiast level products when I needed something specific. When I moved down here I was very surprised that there wasn't anything that even came close to what you guys offer. I was ecstatic to find out that PB Tech was coming to Christchurch. Ever since your opening here in Christchurch, I've been in and out purely because your customer service and product knowledge goes well beyond what other local franchises provide. As I walked into your store today you could tell that your customer service and rich selection of products has been drawing in the locals, just from seeing how busy your store was at 5pm on a Monday. After liaising with Nancy who very kindly order the Trident Z Ram that you noted down for me from your Black Friday sale, I'm humbling thanking you and your team for honouring it, and providing a level of customer service that is rarely seen in this day and age. Keep up the excellent work. Warm regards and Merry Christmas"
Caleb - 02/12/2015
"Best tech store in NZ. Brilliant staff, Brilliant products, Good prices, Easy and fast. Your one stop shop for anything computers and then some."
Keith - 16/11/2015
"Honestly the best store to deal with, never have I received such great service from a store. Staff are knowledgeable and tend to any need, goods are delivered quickly and with good communication, and RMA's and returns are flawless and easy. I would recommend this store to anyone and everyone."
Hayden - 02/11/2015
"Thanks to Nancy for the excellent customer service experience when purchasing my Huawei P8 recently. She went the extra mile in communicating with me about the product, picking and holding it for my pickup. Great phone, Great price, Great staff!"
Geoff - 20/10/2015
"Thank you so much for the excellent after sales service on my Asus Zenfone 2. A great phone, but it started having some screen issues after around a month. Took it in and your team quickly assessed it and provided me with a replacement. That is really A+ service - you wont get that from most retailers. Keep up the good work."
Geoff - 20/10/2015
"Thank you Cindy for your superb advice and support. Really appreciate how quickly you were able to get me up and going. Laptop is just great. Thanks again. Linda"
Linda - 09/10/2015
"I wanted to share some positive feedback with you regarding a recent purchase of a laptop from your online store (order 290487), which arrived and had a stuck pixel and required replacement. I have been blown away with the response by your staff going over and above what I expected. I contacted your Penrose store on Tuesday and explained to them that I am leaving for an overseas trip in a week and required the laptop to be replaced before then. The staff member assured me that they would fast track the replacement, and so I returned the laptop, hoping for the best, but to be honest expecting the worst. I was amazed to have the replacement laptop arrive two days later at 9am! They must have sent the replacement almost immediately after receiving the defective one. I have made quite a few purchases from PB Tech and every single time I have had exceptional service from your staff members, both in store and online, but this time I feel that they have gone to great lengths to accommodate me and so I felt I needed to let you know how pleased I am with the service. Your staff members do you and your customers a great service and deserve recognition for this. I am sure that you generally only get to hear negative feedback and not the positive feedback. I have always recommended your company to friends and colleagues and will continue to do so in the future. "
Dan - 24/09/2015
"I just wanted to take the time to email you in regards to consistently high level of service that Ive received over the years from PBTech. Truth to tell its more accurate to say decades, and not just myself but also my friends, family and colleagues who Ive also recommended frequent your stores. On a related note and as a recent emigre to Melbourne I realised two things, firstly there is nowhere Ive encountered in Melbourne that gives service even half as good as your team, and secondly compared to your prices in NZ, a lot of tech here is way overpriced. With that in mind, and recognising that you do ship online to Aussie, I cant help but wonder if youre missing a trick not having a physical presence here. With a resident CBD population roughly three times the density of Auckland, and that number goes up by a factor of ten in the during the day, even a small shop in the CBD would have a huge potential customer pool and in terms of quality service and competitive pricing the market is far from saturated IMHO. Please note, my interest in this is simply that I recognise the value of good service and would very much like to shop in a local PB store again."
Rogan - 24/09/2015
"John Edwin at the Penrose branch was terrific. Great service, new all the answers & gave great advice. Nice to talk to a real human over the phone and get good advice at the same time. I would personally recommend John to everyone. Thanks, John"
John - 23/09/2015
"A huge thanks to Cherish Zhang & Cindy Boo for the assistance and detailed advice. An exceptional customer service - we were very impressed!"
Grace - 22/09/2015
"The Service provided by Admin Darren Dudfield was superb. I went from no idea what was happening to a completed build. Highly recommend Darren and PB Technologies."
Ethan - 22/09/2015
"The service provided by Xing Loh was fantastic. The emails were swift. I made my request on the Friday morning and he was able to ship on the very day. I received the item by Monday mid day. Highly recommended and well done. "
Kartik - 25/08/2015
"PB Tech Henderson, A special thank you to Sean Shi for his exceptional customer service. As I walked in the shop (to check a desktop computer that I saw online) he approached me right away even though the shop was about to close at that time. He gave me tips and other recommendations that would suit my need for a computer which is very helpful and assisted me throughout the process when I decided to buy the desktop he recommended. Definitely a must have member of your team and definitely coming back to shop at my go to electornics store. P.S. give him a pay rise (if thats possible) ;)"
Marvin - 24/08/2015
"PB Tech Queen street, A special thanks to Cindy Boo is extremely creative with a great visual and technical sensibility. She helped me a lot to find a good mobile phone in my budget. She goes beyond what one would expect. She is the star of PB Tech.Thanks Cindy "
Nav - 22/08/2015
"PB Tech - Northshore, Glenfield. Special thanks to Phillip Li for your guidance and help in locating, ordering and supplying RF cable in record time, truly excellent service! PB Tech always has what we need at the lowest price, a great store. Thanks - Brehm."
Brehm - 10/08/2015
"Power combo. PB Auckland Uni and Queen St. branches. A huge thank you to Forrest and Vicki at the Uni branch for absolutely first-rate service. Knowledgeable, friendly, efficient - couldn't ask for more when purchasing my HP Elitebook. The 3 year NBD business warranty gives me peace of mind. Also, fantastic dealing with Cindy from Queen St on another Elitebook deal. PB, you've done it again!"
Tony - 07/08/2015
"Super service! Put a fairly large order through this week and had the products onsite within 3 hrs of ordering it. Xing Loh was our sales person and he was superb. Great fast friendly customer service. Thanks guys!"
Sandy - 31/07/2015
"Professional service with competitive pricing, backed up by prompt communication and delivery - that's everything you want in a supplier, but rarely find. Thanks to Matt Wilson and the rest of the team in ChCh."
S.Mazzotti - 30/07/2015
"I run a IT business and Mark Ma at the Manukau branch is a star! i am in PB tech most days of the week Mark and the team there are fantastic! "
Aaron - 22/07/2015
"I would like to say a big thank you to Stevin Kouk, he was extremely helpful with my inquiries and very efficient. He gave very useful suggestions and I received my products the next day! He had customer service skills and really goes out of his way to give you the best customer experience! :)"
Theresa - 15/07/2015
"A big THANK YOU to Andy He and James Li for all of there help when we needed an AC Adaptor urgently and I was having problems finding the right one. Your service was fast and efficient. "
Paula - 09/07/2015
"Always a great experience going into PB tech Auckland CBD to see Hiroshi. He is extremely knowledgeable in custom PC's and cameras. Knows the all the specs and the best brands to use. Cheers"
Brad - 08/07/2015
"Great company to deal with,i was kept up to date with my order from time of placing it un til delivery and i would have no hesitation to recommend pb to other people, also cannot wait ill i am in Christchurch to visit the new store.once again thank you. "
kevin - 27/06/2015
"A big thank you to Daniel Zhang and the rest of the PB Tech Penrose team for providing a wonderful sales and support experience. With so many SSD options out there, Daniel was brilliant in offering suggestions on what models to consider - advice backed with benchmark figures, reviews, and customer satisfaction. I left the store with a Crucial 500Gb SSD and 8Gb stick of laptop RAM. My ThinkPad is now a beast! Thanks Daniel and PB - you have earned my trust and loyalty."
Anthony - 17/06/2015
"Tia, you are very special. Your advice in lay-person's language, your understanding of my IT needs and your assistance in purchasing the final product meant that I have a system that will see me through a few years forward. Thank You."
Usman - 15/06/2015
"Thanks for all the great effort. All of it have been very helpful. loving coming to pbtech. It is one of the best."
Woojin - 11/06/2015
"Thank you for your assistance yesterday and handing me over to Jeff to help my Fiance and I with the Surface Tablet. I would like to let you know that his service was impeccable and that he treated us with respect and care. He was very knowledgeable and accommodating and we both appreciate all he did for us yesterday. He has my vote for employed of month if you have one."
Michelle - 26/05/2015
"Had the need for an order to be received by Thursday. PB Tech had a good price, but not in stock. Would it arrive in time? Contacted Xing Loh who worked through my order, suggested a substitute and overnight couriered it out. Received today (Monday) so very happy!"
Chris - 18/05/2015
"I would like to thank Xing Loh for the help with my online purchase. Extremely professional service, yet still very friendly and approachable. Great service mate. I'll make sure to look for you to help with my next purchase. Cheers."
Joel - 14/05/2015
"I'd just like to thank Xing Loh | Web Sales Team Leader for his outstanding, service. He went above and beyond. Price matching another company for a Canon-6d as I trust PBTech and wasn't sure if I could trust the other company. And just when I thought it couldn't get any better, it arrives the next day. Best service I've had all year. Thank you so much. "
Shaun - 07/05/2015
"I cant thank these guys enough in helping me with building a PC that can handle HD video editing. They are the REAL DEAL!!. PB TECH = AWESOME SERVICE & AWESOME PRODUCTS!! "
Soul - 25/04/2015
"I had an issue with a motherboard I had just bought and over the weekend brought it in to have it looked over to make sure I wasn't going mad! I thought I would take this opportunity to say thank you to the tech in Wellington that really provided top notch service. This chap is a true credit to you. All things are working fine now."
Alex - 22/04/2015
"Took a laptop back that we only had for 24hours, Gave poor Chris Wang a hard time for it, but he came through and within 24hours we had a new laptop. Thanks Chris Wang from Penrose for going the xtra mile."
Helen - 15/04/2015
"PB Tech is the best, the cheapest prices with the best and quickest service around."
Chris - 31/03/2015
"Brought the S5 mini online, used credit card. Was a little hard to authorize it with lack of instructions etc but, i figured it out. Goods arrived a little later than expected. But in saying that i was impressed with the track and trace service put on my order. Highly recommend PB and would definitely use again if need be, and would also tell family and friends about. Shot guys!!"
Corban - 20/03/2015
"Really happy with our purchase, fast delivery, well packed, plugged it all in and away we go. Awesome thanks "
Suzanne - 19/03/2015
"i purchased the samsung galaxy s4 mini and wow first i went to dicksmith to see the other phones staff rude there so i left and go to your shop and wow i spent 2 mins before finding the phones and Angela helped me and served me shes so polite and friendly very very good staff please give her a payrise she very good worker i am going to reconmend your store to all my friends very very good customer service "
Kurt - 26/02/2015
"very good service received from Nathan at the Hamilton store. Went in for a replacement laptop battery, and got the item quick as, no fuss. Thanks very much"
Andrew - 22/02/2015
"Very efficient communication and handling of my computer. The crew assembled it and delivered it at what seemed like record times. Computer is amazing and scored an amazing deal, thank you!"
Justin - 18/02/2015
"I purchased a Webcam a couple of weeks ago. The order was done in the afternoon from Tauranga and the goods arrived two days later in the morning. That was impressive because it is a rural residential are and normally takes an extra day's delivery time. Impressed with the way it was packaged and I plug the webcam in and hey presto I was on skype within 5 minutes. Full marks."
Laurie - 18/02/2015
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