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Home Help Ex-Demo and Open Box Products

Ex-Demo and Open Box Products

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What are Open Box products?

Open Box products are 'as new' products that have had their original packaging opened. This usually happens when a customer orders the wrong product by mistake, opens the box and returns to us. Or if one of our internal staff members need to take an item out of it's packaging to inspect for one reason or another.

These products have never been used, or in some rare cases, may have been powered on just once. They come with the same warranty as the unopened equivalent product and include all normal accessories, cables and manuals.

 

What are Ex-Demo products?

Ex-Demo products are products that are or have been on display at one of our stores or loaned out as a demonstration unit to a customer for a short period of time. They have had their original packaging opened, and have been powered on to demonstrate the product in use.

They come with a maximum of 12 months* warranty (warranty is refund only - not replacement) and include all normal accessories, cables and manuals.

*Some Ex-Demo products may have shorter warranty which will be detailed on the product page if this is the case.

Home Help Ex-Demo and Open Box Products
Customer Testimonials - See More
"I came shopping this afternoon to North Shore store with a friend who has had a traumatic time and is completely thrown by any tech.. She had to buy a new laptop cos the one she'd used very occasionally had been lent her by a friend and they wanted it back... "Used" might be too strong a word - she's terrified of the thing.... I would say she is technophobic. Christian at the Service Centre just gave us the most fantastic service in helping get it set up and reassuring her she could do it.. And in the sale she also got it at a good price... Absolutely first class service... I am very impressed - Thank you"
Jenny - 16/06/2019
"We had a small Asus laptop and the screen worked independently from the keyboard. It was around 4 years old and the screen was not charging up or working. My husband took it to you and ask if someone could help us. It turned out that the charging cord from the keyboard to the screen had some broken wires they believe so we purchased a new one for around $6. Your techs checked everything else out and all was working correctly. My husband asked how much it cost to do this and was told don't worry - no cost - we are glad to help out. this is awesome service as we did not purchase this from PB Tech and he had told them that when he took it in. We would honestly buy all our products now from PB Tech. Lovely staff and quick and efficient service. Thank you so much."
Louise - 12/06/2019
"Hey team I just wanted to pass on my gratitude to the staff at yr queens Street store - I've been there a few times now and I can genuinely say they're the best I've come across in the tech field. I'm originally from Wgtn so i'm a little more animated than the quiet Aucklander :-) this store cuts over the Wgtn store to be sure! today I purchased a UHD 4k LG monitor 32" (hopefully you can track down the staff involved with this sale two young employees female and male). I was the to buy a monitor and the female employee took me upstairs to see the large range you have. She switched them on and searched the internet and stock for a while to find the best match - I needed to see if it would work with my mac pro so went downstairs to check this - thats when the male salesperson made his presence and looked further into the types of monitors I could get for my budget - overall it took possibly 20 mins of time - and it was greatly appreciated - please thank them for me."
Greg - 09/06/2019
"I was looking at buying a new computer and went to the Auckland CBD store. Michael Li was a huge help, he gave great advice and was patient while I decided and went through the purchasing process. He did his best for deals and made sure I was informed. Thanks a lot."
Jade - 08/06/2019
"I've shopped at PBTech a number of times in the past, but I wanted to take the time to thank Mark N in the Manukau store. I came in yesterday near closing time to buy some new parts because my old computer had died. I had put together a list of parts (CPU, motherboard, ram etc) that I thought would suit the job. After discussing with him what I needed the computer to do, he gave me honest advice about the parts I needed and brought me up to speed with the latest technology (some of which I was not even aware existed, like the new M.2 SSDs!). Really great customer service, backed up by solid technical knowledge of how everything works! When I got the computer home I was blown away by how fast it was as well, I am so happy with the results! You don't find that kind of service in Noel Leeming or other tech shops anymore, I definitely recommend PBTech to anyone looking to buy their next PC."
Andrew - 06/06/2019
"Since their arrival in Christchurch, PBTech is now always my first stop for my tech needs. I have bought a few items from them now and have used their repair service as well and have never had a bad experience. Their sales are fantastic and their team is happy to help. Keep up the great work."
Nic - 24/05/2019
"hay i purchased a corsair k70 mk.2 keyboard last week and its amazing my mouse on the other hand is not so great so will diffidently be coming back to grab one of those"
levi - 23/05/2019
"Huge thank you to PBTech in general, for quite a long time I have always compared prices between Mighty Ape and here and always this company blasts their prices out of the water! I recently custom built a PC using the handy PC builder that PB has to offer and ever since it appeared in my hands I have enjoyed every second of gaming, speed of booting up, efficiency for my Uni work, etc. And all of it was at good prices and I'll always be continuing to be buying from here! Thank you very much!"
Blake - 20/05/2019
"Extremely high customer service from the Manukau branch. I approached a sales assistant Mark N and questioned him about my desktop I purchased off trade me. He was very helpful went out of his way to have a look at the desktop and gave me honest advice on it. He also recommended certain parts that was missing for the desktop. Not at anytime did he pressure a sale or give me false hope in products thats not needed. Thanks again Mark N for the service will definitely shop here again."
Otto - 15/05/2019
"I'm from Napier and 3 weeks ago I visited your Manukau store (due to a recommendation) as I needed to replace my dead laptop. I was looking closely at an HP laptop that was on display and sought some help. The person I approached was Mark N who was able to answer all my questions and provide other useful (to me) knowledge. I was very impressed that I was not and did not feel pressured at any point like happens a lot in some stores. I returned to the store the next day and caught up with Mark and purchased the item. I really enjoyed your store but as I was only looking for a laptop I didn't really have a good look around but there were certainly a lot of people in the shop. I will definitely deal with your company again. And feeling pressure free made it a very enjoyable purchasing experience. Thank you."
David - 09/05/2019
"EFFICIENT SERVICE"
Sagren - 01/05/2019
"Thanks heaps"
TRACEY - 20/04/2019
"The team in Wellington were fantastic while helping me with my P30 Pro pre-order! Daniel and Charlotte especially went out of their way! Thanks, guys!"
Jesse - 12/04/2019
"I would like to take the time to thank two amazing staff members pbtech Christchurch has. Tyler and Jordan are outstanding members of your team and make the experience at your store highly enjoyable. I am a full time Photographer so am a regular customer, there has not been a single time when I have felt like an inconvenience. Tyler and Jordan are very skilled and knowledgeable and always take the time to help me, explain to me or just chat. I just honestly can't say how highly I think of these two people If you would like any more information please let me know as there has been so many situations where I have been amazed at their abilities and approach to problem solving. Thanks again !"
Kallum - 08/04/2019
"Hi I went in to the Hamilton store looking for a laptop. A sales rep by the name of Shaun H.M was very helpful and made honest professional recommendations based on my needs and budget. I went away with a product that I was happy with, and it was exactly what I needed. Thanks for the great service - Shaun made the whole experience less daunting :)"
Melody - 06/04/2019
"I bought gigabyte aorus 15 w9 and the whole process was quite smooth via credit card, however when selecting payment method as finance now, it did not succeed. The product was delivered in one day after ordering and everything was in great condition. About Aourus 15W9, it is the best laptop in its category with excellent performance, build quality and aesthetics. Everything worked out of box in windows 10 home. I easily upgraded to win 10 Pro. Apart from Windows I am using dual boot with manjaro Linux and everything worked right out of box on manjaro linux too which was quite surprising as I expected it to be not so smooth. I must say that it is performing better on Linux than on windows. A great machine."
Saleem - 30/03/2019
"awesome service. I will be using PBTECH from now on Derek Arcadia Service Ltd"
derek - 27/03/2019
"Hi huge praise for Jessica at Christchurch who helped us identify source and and have delivered to us here in Christchurch 30 Privacy Filters that where unavailable elsewhere in the country all withing 24 hours... Fantasic job and heartfelt thanks ( RE Invoice Number SICS421319 )"
Adrian - 26/03/2019
"Had problems with my PC recently, but Jordan sorted it right out in quick time whilst providing myself and my girlfriend informative entertainment about my product. Absolute legend, and HUGE thanks!"
Cameron - 19/03/2019
"What great service these guys provide. I ordered a camera bag online and it was delivered less than 24 hrs later!"
Aaron - 19/03/2019