Ex-Demo and Open Box Products

What are Open Box products?

Open Box products are 'as new' products that have had their original packaging opened. This usually happens when a customer orders the wrong product by mistake, opens the box and returns to us. Or if one of our internal staff members need to take an item out of it's packaging to inspect for one reason or another.

These products have never been used, or in some rare cases, may have been powered on just once. They come with the same warranty as the unopened equivalent product and include all normal accessories, cables and manuals.

What are Ex-Demo products?

Ex-Demo products are products that are or have been on display at one of our stores or loaned out as a demonstration unit to a customer for a short period of time. They have had their original packaging opened, and have been powered on to demonstrate the product in use.

They come with a maximum of 12 months* warranty (warranty is refund only - not replacement) and include all normal accessories, cables and manuals.

*Some Ex-Demo products may have shorter warranty which will be detailed on the product page if this is the case.