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Home Help Ex-Demo and Open Box Products

Ex-Demo and Open Box Products

What are Open Box products?

Open Box products are 'as new' products that have had their original packaging opened. This usually happens when a customer orders the wrong product by mistake, opens the box and returns to us. Or if one of our internal staff members need to take an item out of it's packaging to inspect for one reason or another.

These products have never been used, or in some rare cases, may have been powered on just once. They come with the same warranty as the unopened equivalent product and include all normal accessories, cables and manuals.

 

What are Ex-Demo products?

Ex-Demo products are products that are or have been on display at one of our stores or loaned out as a demonstration unit to a customer for a short period of time. They have had their original packaging opened, and have been powered on to demonstrate the product in use.

Unless otherwise specified, they come with the same warranty period as the unopened equivalent product (warranty is refund only - not replacement) and include all normal accessories, cables and manuals.

Home Help Ex-Demo and Open Box Products
Customer Testimonials - See More

"First time purchasing from PB Tech and I spoke with Josh Leighton & Jonathan Chen who were both..."

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By: Guest 01/07/20

"I spoke to Darren in webstore/online order support with a somewhat confusing issue that I was..."

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By: Guest 29/06/20

"I've been so many times going and buying some stuff's at PBTech NorthShore branch. The most..."

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By: HendrikS6 26/06/20

"Awesome customer service given by Boris Wong the return process was fast and efficient would..."

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By: Guest 26/06/20

"illd like to thank Mirhan for helping me out with a refund and great customer service."

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By: HarryW43 25/06/20

"Marlu, has been outstanding, helping to set up my new computer."

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By: Guest 24/06/20

"Damian and Josh from the live chat team really helped me out. I was really stuck in the mud..."

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By: Guest 24/06/20

"Marlu is great, they helped me immeseley. Props to them ;)"

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By: Guest 22/06/20

"Awesome customer service and shop. Wish we had one here in Hawke’s Bay"

By: AmyM211 20/06/20

"To be honest. The best customer service I have ever experienced. Quick response, humble staff..."

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By: PrabhjotS23 13/06/20

"Exceptionally attentive, polite & knowledgeable staff. Marlu not only took the time to discuss..."

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By: Guest 20/05/20

"Great help with Marlu thanks."

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By: Guest 19/05/20

"I want to thank everyone at pb tech! for their amazing efforts to keep us going! =) thank you..."

By: ItsGpx 16/05/20

"I want to thank Marlu Relato for the amazing help I received today through your chat service, I..."

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By: Guest 14/05/20

"Ordered headphones and a power chord May 4th. Delivered May 13th. Not bad."

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By: RikiS6 14/05/20

"Great tech help provided by Marlu. Fast and efficient. Very easy to follow instructions. Cheers..."

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By: Guest 12/05/20

"Delivered pretty quick during alert 4 ..."

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By: RockyG5 11/05/20

"My son bought me a mobile phone from your site during lockdown, ordered 4pm Friday was at my..."

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By: Guest 09/05/20

"Joshua Sim was so helpful and patient with me via online chat. He got my enquiry sorted and was..."

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By: PetaF9 08/05/20

"Very happy with the service during Covid 19 alert levels 4 and 3. Quick next day delivery once..."

By: JoshL644 07/05/20