Get help with creating an online PB account, updating your account details, learn about trade accounts, lost passwords and more.Learn more
For an easier online shopping experience, learn more about our website features including product filters, BYOD page, stock levels and lots more.Learn more
Help with placing orders online, including payment options available, surcharges, changing an order, using the shopping cart, checkout and more.Learn more
Information about delivery rate options, including tracking your orders, delivery times, overseas shipments, store pick up options and more.Learn more
Learn more about out warranty and return policies. Includes information on returning a product, repair guides and a list of manufacturer contacts.Learn more
Open Box products are "as new" products that have had their original packaging opened.
Ex-Demo products are products that are or have been on display at one of our stores or loaned out as a demonstration unit to a customer for a short period of time.
Click here to learn more about open box and Ex-demo products.
In the event that you need to return a product which you have purchased from us. Please read our Returns & Repairs guide for more information before contacting us.
Yes. As part of the Pickup Options you are able to nominate a person to pick up. You will be able to nominate this person during the checkout process. This person must bring a valid ID ie; Drivers License/Passport. You will also need to provide their mobile number so we can notify them once their order is ready for collection.
If you have an online account with us you can easily track your online orders (past and present) through your account. Click here to view and track your online orders.
If you have not yet paid for your order and it has not been dispatched from our warehouse, you can easily cancel your order by clicking here. If you have already paid, please contact us immediately on (09) 526 9200
For your convenience, we offer a number of different payment methods in our checkout. You can learn more about these payment methods here. Please note that other finance options are available but are not accessible directly through the checkout.
If you have ordered "in stock" items your order will usually arrive within 1 working day for North Island deliveries and 2 working days for South Island deliveries. Bulk and rural deliveries may take an extra day.
Yes. If you have your item delivered locally within Auckland, you placed your order for in-stock item(s) before 2pm and you paid via credit card. Click here to learn more about same day delivery.
You can easily update your email subscription here. You will need to be signed into your PB Tech account before you can update your email preferences. If you do not have a PB Tech account, there is an "update your subscription" link at the bottom of our emails which will let you update your email subscription.
For help setting up your ASUS modem / router click here
For help setting up your DLink modem / router click here
For help setting up your TP-Link modem / router click here
For help setting up your Netgear modem / router click here
Click here to read our Terms & Conditions