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Home Returns

Returns

To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view the list of manufacturer warranty contacts.

To find out when a return is possible, view our Returns Policy.

To return a product to PB Tech directly, please complete our request a return form or check the return status of a previous return.

Request a Return

Our returns department acts to solve any issues you may have swiftly. Please return the goods back to the branch you purchased it from. If this is not possible, another branch should be able to help, but it may take a little longer to process.

Click Here to Request a Return

Manufacturer Warranty Contact Information

Notebook/Workstation HP Please call 0800441147 for onsite services or please come to PB Penrose Service Center Apple Please call 008007666-7666 for services ASUS After service please call 0800278778 Toshiba Please call 0800445439 or please come to PB Penrose Service Center Acer Please call 0800223769 for services Samsung Please call 0800 Samsung for services Lenovo Please call 0508770506 for services Sony Please call 09 970-1200 for services Fujitsu Please call 0800288283 for services
Monitor Dell Please call 0800444617 or ask customer to return to us Philips Please call 0800657447 ASUS After service please call 0800278778 LG Please Call 0800542273 AOC Please call 0800484782 Samsung Please call 0508726786
Television LG Please call 09-5736366 Sony Please call 0800 766 969 Samsung Please call 0508726786
Networking Linksys Please call 0800441528 and get the Case number before to us D-Link Please call 0800900900 and get the Case number before to us NetComm Please call 0800 653 962 Tenda Please call  0800 78 79 22 (12AM-10PM Monday to Friday) TP-Link 0800 87 5465 ( 0800 TP-LINK ). E-mail: support.nz@tp-link.com ASUS Mon-Fri: 0800 ASUS 88
PC Dell Please call 0800446255 for services PB System Return to PB services department HP Please call 0800441147 for onsite services or please come to PB Penrose Service Center Lenovo 1 year warranty parts & labour (onsite) Ph: 0800 733 222
UPS APC Please call 0800333373 for forward replacement Dynamix Please call 09 415 9002 for all enquire
Printer Brother Please call 0800454677(DOA) or 0800500751(warranty) HP Call 0800441147 for onsite services Samsung Please call 0508726786 Lexmark Please call 08005396275 for all enquiries
GPS Navman Please call 08004662862 for services Garmin End User Customer Support phone: (0800) 427 652
Software Microsoft Software is not returnable, if disk broken please call Microsoft 0800800004 Adobe Software is not returnable, Technical support, please call 0800 485948
Motherboard &Cards Adaptec Contact English Language Phone (Australia):+612 82125531 or Email: neil.cameron@pmcs.com to obtain a case # before returning the faulty products back to PB Gigabyte Return to base (PB Technologies) Intel Please call 0800444365 for replacement ASUS After service please call 0800278778

Returns Policy

This returns policy is applicable to all purchases made from PB Tech either online at www.pbtech.co.nz or in store.

To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view the list of manufacturer / brand warranty contacts.

To return a product to PB Tech directly, please complete our request a return form.

Changing your mind / purchasing the wrong product by mistake

If you change your mind after making a purchase, or realise you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy.

If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase. Please note, items purchased on finance cannot be exchanged for a gift card.

To exchange a product, goods must be sealed / unopened, with packaging in original condition, and we will need to be notified within 7 days of purchase / delivery.

Incorrectly supplied products

If you have been accidentally supplied the wrong product, PB Tech will supply the correct product (where it is available) or issue a credit / refund.

In order to supply the correct product, the incorrect product will first need to be returned to us. PB Tech can arrange the collection of the incorrect product by courier if you purchased online.

In this scenario we will need to be notified within 7 days of purchase / delivery and the incorrect product supplied must be in resalable / unused condition.

Products damaged in transit

If your product has been damaged during transit to your delivery address we will replace your product, or issue a credit / refund where a suitable replacement is not available.

All returns of this nature must be made within 7 days of purchase / delivery and we can arrange the collection of your product by courier if you purchased online.

Products that are faulty upon arrival / first use

If the product you received is faulty upon arrival / first use, PB Tech will either repair or replace your product, or issue a credit / refund where a suitable replacement is not available.

In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty.

All returns of this nature must be made within 7 days of purchase / delivery and we can arrange the collection of your product by courier if you purchased online.

Products that are faulty within the warranty period

If your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, PB Tech will repair or replace your product or issue a credit / refund where a suitable replacement is not available.

In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. You may also be able to contact the manufacturer directly to arrange a repair / replacement.

Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us.

Testing fees and return freight

If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.

Restocking fees

In some special circumstances including when products are sold to wholesale customers, we may agree (at our discretion) to accept a return of a product that is not faulty. In these situations there will be a handling fee equal to at least 20% of the goods value. Delivery, service and assembly fees are not refunded at all.

WARNING

Please note: Data cannot be guaranteed under warranty. PB Tech suggests backing up all your data before submitting your device and cannot accept responsibility for any data loss during the testing and repair procedure. If you are unable to back up your data we recommend using a certified data retrieval service prior to submitting your device.

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