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Returns

To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view the list of manufacturer warranty contacts.

To return a product to PB Tech directly, you can either take it into one of our stores along with the receipt/invoice, or to return a product to our online store and head office, please complete our request a return form

You can also check the return status of a previous return.

To find out more about how to return a product to us, please see our Returns and Repairs Guide and FAQ or our Returns Policy.

Manufacturer Warranty Contact Information

Notebook/Workstation  
Acer Please call 0800223769 for services
Apple Please call 0800 MY APPLE (0800 692 7753) or see https://www.apple.com/nz/contact/ for services
ASUS After service please call 0800278778
Fujitsu Please call 0800288283 for services
HP Please call 0800441147 for onsite services or please come to PB Penrose Service Center
Lenovo Please call 0508770506 for services
Panasonic Please contact toughbooksupport@nz.panasonic.com or visit Panasonic's website Here
Samsung Please call 0800 Samsung for services
Sony Please call 09 970-1200 for services
Toshiba Please call 0800445439 or please come to PB Penrose Service Center
Monitor  
AOC Please call 0800484782
ASUS After service please call 0800278778
Dell Please call 0800444617 or ask customer to return to us
LG Please Call 0800542273
Philips Please call 0800657447
Samsung Please call 0508726786
Television  
LG Please call 09-5736366 or you can view a list of LG Service Centres Here
Samsung Please call 0508726786
Sony Please call 0800 766 969
Networking  
ASUS Mon-Fri: 0800 ASUS 88
D-Link Please call 0800900900 and get the Case number before to us
Linksys Please call 0800441528 and get the Case number before to us
NetComm Please call 0800 653 962
Netgear Please call 0800 174 600
Tenda Please call 0800 78 79 22 (12AM-10PM Monday to Friday)
TP-Link 0800 87 5465 ( 0800 TP-LINK ). E-mail: support.nz@tp-link.com
PC  
Dell Please call 0800446255 for services
HP Please call 0800441147 for onsite services or please come to PB Penrose Service Center
Lenovo 1 year warranty parts & labour (onsite) Ph: 0800 733 222
PB System Return to PB services department
UPS  
APC Please call 0800333373 for forward replacement
Dynamix Please call 09 415 9002 for all enquire
Printer  
Brother Please call 0800454677(DOA) or 0800500751(warranty)
HP Call 0800441147 for onsite services
Lexmark Please call 08005396275 for all enquiries
Samsung Please call 0508726786
GPS  
Garmin End User Customer Support phone: (0800) 427 652
Navman Please call 08004662862 for services
Software  
Adobe Software is not returnable, Technical support, please call 0800 485948
Microsoft Software is not returnable, if disk broken please call Microsoft 0800800004
Motherboard & Cards  
Adaptec Contact English Language Phone (Australia):+612 82125531 or Email: neil.cameron@pmcs.com to obtain a case # before returning the faulty products back to PB
ASUS After service please call 0800278778
Gigabyte Return to base (PB Technologies)
Intel Please call 0800444365 for replacement

Returns Policy

This returns policy is applicable to all purchases made from PB Tech either online at www.pbtech.co.nz or in store.

To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view the list of manufacturer / brand warranty contacts.

To return a product to PB Tech directly, please complete our request a return form.

Without limiting any rights you have under the Consumer Guarantees Act, all goods to be returned must have a Goods Return Authority issued by us. The issue of a Goods Return Authority does not guarantee that we will accept the return.

Changing your mind / purchasing the wrong product by mistake

If you change your mind after making a purchase, or realise you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy (excludes special order items). If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase. Please note, items purchased on finance cannot be exchanged for a gift card. To exchange a product, goods must be sealed / unopened, with packaging in original condition, and we will need to be notified within 7 days of purchase / delivery. Special order items are excluded and cannot be returned / exchanged if you change your mind/purchase the wrong product by mistake.

Incorrectly supplied products

If you have been accidentally supplied the wrong product, PB Tech will supply the correct product (where it is available) or issue a credit / refund. In these circumstances, if the Consumer Guarantees Act applies to the purchase, we will meet our obligations under that Act. Otherwise, if the Consumer Guarantees Act does not apply:

  • - to supply the correct product the incorrect product will first need to be returned to us;
  • - we will need to be notified within 7 days of purchase / delivery;
  • - the incorrect product supplied must be in resalable / unused condition.

Products damaged in transit

If your product has been damaged during transit to your delivery address we will replace your product (if it is available) or issue a credit / refund. In these circumstances, if the Consumer Guarantees Act applies to the purchase, we will meet our obligations under that Act. Otherwise, if the Consumer Guarantees Act does not apply, unless we agree otherwise, you must notify us within 24 hours of delivery in order to be eligible for a replacement, credit or refund.

Products that are faulty upon arrival / first use or otherwise

If the product you received is faulty upon arrival / first use or where the Consumer Guarantees Act applies, the products do not comply with the guarantees under that Act, we will either repair or replace your product, or issue a credit / refund. Without limiting any rights you have under the Consumer Guarantees Act, in order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. If the Consumer Guarantees Act applies, we will meet our obligations under that Act, Otherwise, if the Consumer Guarantees Act does not apply, all returns of this nature must be made within 14 days of purchase / delivery.

Express warranty - Products that are faulty within the warranty period

Without limiting any rights you have under the Consumer Guarantees Act, if your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, PB Tech will repair or replace your product or issue a credit / refund where a suitable replacement is not available. In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. You may also be able to contact the manufacturer directly to arrange a repair / replacement. Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us (NB there is no specific warranty period under the Consumer Guarantees Act).

Testing fees and return freight: If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.

Restocking fees: In some special circumstances including when products are sold to wholesale customers, we may agree (at our discretion) to accept a return of a product that is not faulty. In these situations there will be a handling fee equal to at least 20% of the goods value. Delivery, service and assembly fees are not refunded at all.

Without limiting any rights you have under the Consumer Guarantees Act:

  • - faulty goods will be subject to the normal return procedures for the specific brand being returned.
  • - freight charges will not be credited.

If you purchased on-line, we will arrange for collection of your incorrectly supplied/damaged or faulty goods. This will be at our cost where such charges are our responsibility under the Consumer Guarantees Act, Otherwise, you will be liable for all delivery and insurance charges incurred in respect of returned goods.

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