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To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view the list of manufacturer warranty contacts.
To return a product to PB Tech directly, you can either take it into one of our stores along with the receipt/invoice, or to return a product to our online store and head office, please complete our request a return form.
You can also check the return status of a previous return.
Manufacturer Warranty Contact Information
Notebook/Workstation Acer Please call 0800223769 for services Apple Please call 0800 MY APPLE (0800 692 7753) or see https://www.apple.com/nz/contact/ for services ASUS After service please call 0800278778 Fujitsu Please call 0800288283 for services HP Please call 0800441147 for onsite services or please come to PB Penrose Service Center Lenovo Please call 0508770506 for services Panasonic Please contact email@example.com or visit Panasonic's website Here Samsung Please call 0800 Samsung for services Sony Please call 09 970-1200 for services Toshiba Please call 0800445439 or please come to PB Penrose Service Center Monitor AOC Please call 0800484782 ASUS After service please call 0800278778 Dell Please call 0800444617 or ask customer to return to us LG Please Call 0800542273 Philips Please call 0800657447 Samsung Please call 0508726786 Television LG Please call 09-5736366 or you can view a list of LG Service Centres Here Samsung Please call 0508726786 Sony Please call 0800 766 969 Networking ASUS Mon-Fri: 0800 ASUS 88 D-Link Please call 0800900900 and get the Case number before to us Linksys Please call 0800441528 and get the Case number before to us NetComm Please call 0800 653 962 Netgear Please call 0800 174 600 Tenda Please call 0800 78 79 22 (12AM-10PM Monday to Friday) TP-Link 0800 87 5465 ( 0800 TP-LINK ). E-mail: firstname.lastname@example.org PC Dell Please call 0800446255 for services HP Please call 0800441147 for onsite services or please come to PB Penrose Service Center Lenovo 1 year warranty parts & labour (onsite) Ph: 0800 733 222 PB System Return to PB services department UPS APC Please call 0800333373 for forward replacement Dynamix Please call 09 415 9002 for all enquire Printer Brother Please call 0800454677(DOA) or 0800500751(warranty) HP Call 0800441147 for onsite services Lexmark Please call 08005396275 for all enquiries Samsung Please call 0508726786 GPS Garmin End User Customer Support phone: (0800) 427 652 Navman Please call 08004662862 for services Software Adobe Software is not returnable, Technical support, please call 0800 485948 Microsoft Software is not returnable, if disk broken please call Microsoft 0800800004 Motherboard & Cards Adaptec Contact English Language Phone (Australia):+612 82125531 or Email: email@example.com to obtain a case # before returning the faulty products back to PB ASUS After service please call 0800278778 Gigabyte Return to base (PB Technologies) Intel Please call 0800444365 for replacement
This returns policy is applicable to all purchases made from PB Tech either online at www.pbtech.co.nz or in store.
To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view the list of manufacturer / brand warranty contacts.
To return a product to PB Tech directly, please complete our request a return form.
Changing your mind / purchasing the wrong product by mistake
If you change your mind after making a purchase, or realise you have purchased the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy (excludes special order items).
If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase. Please note, items purchased on finance cannot be exchanged for a gift card.
To exchange a product, goods must be sealed / unopened, with packaging in original condition, and we will need to be notified within 7 days of purchase / delivery. Special order items are excluded and cannot be returned / exchanged.
Incorrectly supplied products
If you have been accidentally supplied the wrong product, PB Tech will supply the correct product (where it is available) or issue a credit / refund.
In order to supply the correct product, the incorrect product will first need to be returned to us. PB Tech can arrange the collection of the incorrect product by courier if you purchased online.
In this scenario we will need to be notified within 7 days of purchase / delivery and the incorrect product supplied must be in resalable / unused condition.
Products damaged in transit
If your product has been damaged during transit to your delivery address we will replace your product, or issue a credit / refund where a suitable replacement is not available.
You must notify us within 24 hours for returns of this nature so we can arrange the collection of your product by courier if you purchased online.
Products that are faulty upon arrival / first use
If the product you received is faulty upon arrival / first use, PB Tech will either repair or replace your product, or issue a credit / refund where a suitable replacement is not available.
In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty.
All returns of this nature must be made within 14 days of purchase / delivery and we can arrange the collection of your product by courier if you purchased online.
Products that are faulty within the warranty period
If your product is faulty or has stopped working as intended and is still within the warranty period specified when you purchased your product, PB Tech will repair or replace your product or issue a credit / refund where a suitable replacement is not available.
In order to repair, replace or issue a credit / refund for your faulty product, it will need to be returned to us so we can test and confirm that it is faulty. You may also be able to contact the manufacturer directly to arrange a repair / replacement.
Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the product to us.
Testing fees and return freight
If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.
In some special circumstances including when products are sold to wholesale customers, we may agree (at our discretion) to accept a return of a product that is not faulty. In these situations there will be a handling fee equal to at least 20% of the goods value. Delivery, service and assembly fees are not refunded at all.