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Returns & Warranty

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Please note: Under COVID-19 Level 2 restrictions, we are still able to accept drop-offs at our stores. We recommend requesting a return online as it's easier and faster. Service work may be delayed for 10-15 days due to the COVID-19 impact on the global supply chain. Thank you for your understanding. Stay safe everyone.

IMPORTANT: Please read our Returns Policy before requesting a return or attempting to return your product directly to a PB Tech store.

Buy with confidence with PB Tech’s no hassles returns policy. If you order the wrong product by mistake, or the product you received was faulty either on arrival or during the warranty period, PB Tech makes it easy to return your product for repair, replacement or refund depending on the scenario.

To find out more info about returning a product to us, please refer to our Returns Policy and Returns Guide and FAQ. To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view our list of manufacturer warranty contacts.

Request a ReturnFind a Service CentreCheck a Return Status

Easy 4 Step Return Process

Bring the product into your nearest PB Tech Store or you can follow our easy 4 step return process below.

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Submit a return request online. Make it easier by signing in to your PB Tech account first.

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We will review your request and email you a product return form. Print off this form.

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Package the product to be returned and attach the return form to the outside of the box.

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Drop off at your nearest PB Tech store or ship using your preferred courier (courier charges apply).

Manufacturer Warranty Contacts

To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view the list of manufacturer warranty contacts below.

Laptop  
Acer Please call 0800223769 for services
Apple Please call 0800 MY APPLE (0800 692 7753) or see https://www.apple.com/nz/contact/ for services
ASUS After service please call 0800278778
Fujitsu Please call 0800288283 for services
HP Please call 0800441147 for onsite services or please come to PB Penrose Service Center
Lenovo Please call 0508770506 for services
Panasonic Please contact toughbooksupport@nz.panasonic.com or visit Panasonic's website Here
Samsung Please call 0800 Samsung for services
Sony Please call 09 970-1200 for services
Toshiba Please call 0800445439 or please come to PB Penrose Service Center
Monitor  
AOC Please call 0800484782
ASUS After service please call 0800278778
Dell Please call 0800444617 or ask customer to return to us
LG Please Call 0800542273
Philips Please call 0800657447
Samsung Please call 0508726786
Television  
LG Please call 09-5736366 or you can view a list of LG Service Centres Here
Samsung Please call 0508726786
Sony Please call 0800 766 969
Networking  
ASUS Mon-Fri: 0800 ASUS 88
D-Link Please call 0800900900 and get the Case number before to us
Linksys Please call 0800441528 and get the Case number before to us
NetComm Please call 0800 653 962
Netgear Please call 0800 174 600
Tenda Please call 0800 78 79 22 (12AM-10PM Monday to Friday)
TP-Link 0800 87 5465 ( 0800 TP-LINK ). E-mail: support.nz@tp-link.com
PC  
Dell Please call 0800446255 for services
HP Please call 0800441147 for onsite services or please come to PB Penrose Service Center
Lenovo 1 year warranty parts & labour (onsite) Ph: 0800 733 222
PB System Return to PB services department
UPS  
APC Please call 0800333373 for forward replacement
Dynamix Please call 09 415 9002 for all enquire
Printer  
Brother Please call 0800 329 111
HP Call 0800441147 for onsite services
Lexmark Please call 08005396275 for all enquiries
Samsung Please call 0508726786
GPS  
Garmin End User Customer Support phone: (0800) 427 652
Navman Please call 08004662862 for services
Software  
Adobe Software is not returnable, Technical support, please call 0800 485948
Microsoft Software is not returnable, if disk broken please call Microsoft 0800800004
Motherboard & Cards  
Adaptec Contact English Language Phone (Australia):+612 82125531 or Email: neil.cameron@pmcs.com to obtain a case # before returning the faulty products back to PB
ASUS After service please call 0800278778
Gigabyte Return to base (PB Technologies)
Intel Please call 0800444365 for replacement
Audio & Video  
Poly

Please contact Poly Directly at 0800 507 856 to initiate the RMA process, you will be provided a case number.

Home Appliances  
Dyson

To claim under the Dyson Guarantee contact the Dyson Customer Care Helpline on 0800 397 667 or email help@dyson.co.nz

Most queries can be solved over the phone. If it is determined that your Dyson appliance needs repair, you will be provided with a reply paid address through the Dyson Customer Care Helpline.

If your repair or replacement is covered by your Dyson Guarantee, it will be repaired or replaced at no cost. If the repair or replacement is found not to be covered under your Dyson Guarantee, the repair or replacement and any associated delivery charges (both to and from us) will be at your cost, subject to your statutory rights and remedies as a consumer under New Zealand consumer law.

Dyson Airblades have a 5 year warranty on them. If there is any problems or if you need to order parts please contact nzcommercial@dyson.com

Health & Wellbeing  
Braun Epilators & Shavers 60 Day Money Back Guarantee on selected devices. Please fill in this form. Then return the product with proof of purchase to -
Braun Trial Offer, PO Box 302324, North Harbour, Auckland 0751, New Zealand. 
Braun IPL 90 Day Money Back Guarantee on selected devices. Please fill in this form. Then return the product with proof of purchase to - 
Braun Trial Offer, PO Box 302324, North Harbour, Auckland 0751, New Zealand. 
Oral-B 180 Day Money Back Guarantee on selected devices. Please fill in this form. Then return the product with proof of purchase to -
Oral B Trial Offer, PO Box 302324, North Harbour, Auckland 0751, New Zealand. 
Omron, Heart Sure, BodiSure, Welcare, Tenscare

Register your device here. Servicing of your device is detailed inside the product box. Should servicing be required, complete the warranty card or write a detailed note describing the problem and return the product to -
BV Medical, Att: Repairs Department, Unit 7, 110 Mays Rd, Onehunga, Auckland, New Zealand 1061.
For futher service enquiries please call 0800 523 583

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