Special order items are products that are not located in PB Tech stores or our warehouse and need to be back ordered from our supplier. Non-faulty returns and cancellations of special order items will be subject to a minimum 20% restocking fee. To identify if a product you are about to purchase requires us to special order from our supplier, you can check a few things.
1. If there is a message below the price which states; either "In stock at Supplier" or "In stock at NZ Logistics Centre" as opposed to "In stock at PB Tech Stores" then it will be special ordered from the supplier, as no PB Tech stores or our warehouse will be currently holding that product.
2. You can also double check by opening the "Select your store" menu. And viewing the store list.