Dear PB Tech customers
With Auckland, Northland and many parts of Waikato including Hamilton City in Alert Level 3 from Saturday 9th October, and the rest of New Zealand in Alert Level 2, PB Tech is taking the following measures in response.
PB Tech stores within Auckland & Hamilton
Showrooms closed, zero-touch Click & Collect available: From Monday 4th October PB Tech Hamilton joins the Auckland stores to use zero-touch click & collect as the best alternative to in-store shopping while showrooms in these regions remain temporarily closed.
Returns and warranty: All returns and warranty requests must be submitted online, and you will need to courier the items you want to return to PB Tech. For safety reasons, you will not be able to drop off items approved for return at your local Auckland store.
Out of warranty repairs and services: All out of warranty repairs and services will need to be pre-booked online by first requesting a quote. If you decide to go ahead with the repairs you will need to courier the items to PB Tech. For safety reasons, you will not be able to drop off items at your local Auckland store.
PB Tech stores outside of Auckland & Hamilton
Showrooms open, with enhanced social distancing and hygiene protocols: PB Tech store showrooms remain open outside of Auckland & Hamilton with enhanced social distancing and hygiene protocols including the regular disinfecting of high contact surfaces like counters and eftpos terminals and the requirement for staff and customers to wear face masks (unless exempted).
Returns and warranty: All return and warranty requests must be submitted online, but you will be able to drop off items approved for return at your local store.
Out of warranty repairs and services: We recommend pre-booking service jobs online by first requesting a quote. It's easier and faster, although you will still be able to head in-store and drop off your device with our service team directly if you prefer.
Click & Collect: 1-hour click & collect will be available at all PB Tech stores outside of Auckland & Hamilton. From Monday 4th October zero-touch click & collect will be available at all PB Tech stores within Auckland & Hamilton.
Courier deliveries: Our courier partners delivering orders placed with 'Standard Delivery' are currently experiencing very high volumes and delivery delays are being experienced throughout New Zealand with destinations in Auckland the worst affected. We strongly recommend using 'Evening Delivery' (available in select areas only before 2pm each day), click & collect or shopping in-store (if available in your region) to avoid delays.
These measures will be in place pending future alert level changes. Please check this page regularly for further updates.
Stay safe New Zealand!
The PB Tech Team