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Latest COVID-19 Updates

Posted in Company Announcements (updated on 03/1/2022)

company announcements

Last updated on 3rd January 2022

Dear PB Tech customers

With New Zealand now operating in the traffic light system (COVID-19 Protection Framework), PB Tech has moved to become a Vaccinated Business with all staff in our Retail stores being fully vaccinated. Please read below to see how this move will impact day to day operations across our store network and online.

 

PB Tech stores within Auckland (Orange Traffic Light)

Showrooms are open: Our Auckland store showrooms are fully open. We have implemented enhanced social distancing and hygiene protocols in line with orange traffic light guidelines which includes the regular disinfecting of high contact surfaces like counters, eftpos terminals, demonstration equipment and the requirement for staff and customers to wear face masks (unless exempted) while inside our stores.

Returns and warranty: We recommend that returns and warranty requests are submitted online, but you can request returns directly at store and also drop off items approved for return online. Alternatively, you can still courier returns to PB Tech for processing following the instructions provided by our returns team.

Out of warranty repairs and services: We recommend pre-booking service jobs online by first requesting a quote. It's easier and faster, but you will still be able to head to store and drop off your device with our service team directly if you prefer.  

 

PB Tech stores outside of Auckland (Orange Traffic Light)

Showrooms are open:  All showrooms outside of Auckland remain open as usual. We have implemented enhanced social distancing and hygiene protocols in line with orange traffic light guidelines which includes regular disinfecting of high contact surfaces like counters and eftpos terminals and the requirement for staff and customers to wear face masks (unless exempted).

Returns and warranty: We recommend that returns and warranty requests are submitted online, but you can request returns directly in-store and also drop off items approved for return online. Alternatively, you can still courier returns to PB Tech for processing following the instructions provided by our returns team.

Out of warranty repairs and services: We recommend pre-booking service jobs online by first requesting a quote. It's easier and faster, but you will still be able to head in-store and drop off your device with our service team directly if you prefer.  

 

Online shopping

Courier deliveries: Our courier partners delivering orders placed with 'Standard Delivery' are currently experiencing high volumes with delivery delays being reported throughout New Zealand, particularly in Auckland & Hamilton. We recommend using 'Evening Delivery' (available in select areas only before 1pm), click & collect or shopping in-store (if available in your region) if at all possible.

Click & collect: 1-hour click & collect is now available again at all PB Tech stores.

 

These measures will be in place pending future COVID-19 changes. Please check this page regularly for further updates.

Stay safe New Zealand!

The PB Tech Team