Dear PB Tech customers
With Auckland in Alert Level 3 and the rest of New Zealand in Alert Level 2, PB Tech is taking the following measures in response.
Zero-contact Click & Collect available, showrooms closed: You won’t be able to enter a PB Tech showroom but you can still Click & Collect in a zero contact fashion. Please refer to our Alert Level 3 zero contact Click & Collect guide.
Returns and warranty: All return and warranty requests must be submitted online where instructions will be provided to help you send items to us via courier. Please do not drop off items at your local store as we will not accept them.
Out of warranty repairs and services: Items requiring out of warranty repairs or services must be pre-booked online where instructions will be provided to help you send items to us via courier. Please do not drop off items at your local store as we will not accept them.
PB Tech Auckland University store is temporarily closed (including for Click & Collect) until further notice.
Controlled entry into stores: To ensure safe social distancing we will be limiting the number of customers who can enter our stores at one time.
Hygiene: Our stores have implemented enhanced hygiene protocols including regularly disinfecting high contact surfaces like counters and eftpos terminals.
Returns and warranty: All return and warranty requests must be submitted online, but you will be able to drop off items approved for return at your local store.
Out of warranty repairs and services: We recommend pre-booking service jobs online by first requesting a quote. It's easier and faster, although you will still be able to head in-store and drop off your device with our service team directly if you prefer.
Click & Collect: Zero-contact click and collect will be available at Auckland stores and our normal Click & Collect process available at other stores.
Courier deliveries: We are anticipating some delay with deliveries from our courier partners and will keep you updated. For now, we are recommending Click & Collect if you live near a PB Tech store.
These measures will be in place pending an expected Government update on Friday 14th August. Please check this page regularly for further updates.
Stay safe New Zealand!
The PB Tech Team
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