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NZXT H1 Notice: Safety Issue

Posted in Articles (updated on 16/12/2020)

WHAT’S GOING ON?

UPDATE: Please see the latest info in the NZXT Blog

UPDATE: New NZXT PCIe Gen3 Riser Assemblies for current H1s are incoming to New Zealand. Plastic screws from solution A have landed.

Original issue notes as below,

The PB Customer Service team has attempted to contact all H1 owners via email details on their accounts, if your details have changed and you have not been reached, you can contact us and we will arrange a kit for you.

NZXT have identified an issue with the H1 case where a short on the PCIe riser cable connection can lead to a potential fire hazard. This issue has currently affected fewer than ten H1 cases.

To be extra cautious, NZXT have paused sales on NZXT & NZXT BLD and asked resellers to temporarily pause sales as well while our engineering team is confirming the issue and preparing a solution.

WHAT’S THE PROBLEM?

NZXT have identified that the two screws that attach the PCIe Riser assembly to the chassis may cause an electrical short circuit in the printed circuit board (PCB). Repair kits are being prepared that include two new screws that address the issue along with instructions to replace them.

WHAT CAN CUSTOMERS DO?

While NZXT have identified this issue as a low probability occurrence, the absolute safest approach is to power-down your H1 until a kit is sent out to you and the repair is made.

NZXT will be taking customer information and providing early repair kits as soon as this upcoming week. These kits will allow users to make the repair at home by replacing both screws that attach the PCIe assembly to the case. Customers can reach out through our H1 dedicated contact channels included below for more information.

IS THERE A TEMPORARY FIX?

NZXT will be taking customer information and providing early repair kits as soon as this upcoming week. These kits will allow users to make the repair at home by replacing both screws that attach the PCIe assembly to the case. Customers can reach out through our H1 dedicated contact channels included below for more information.

Please contact NZXT customer support team if you have any questions or concerns about removing parts from the case. Learn more about this issue in the NZXT H1 Blog.

Picture of NZXT H1 Case
The NZXT H1 is an ITX PC Case with built-in PCIe Riser Cable
Picture of screw removal for H1 fix
The temporary fix is to remove a screw, the NZXT H1 repair kit replaces this

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