Apple Care+ with Theft and Loss for iPhone 16

Cover for accidental damage, theft and loss*

• Up to two incidents of theft or loss coverage every 12 months (Find My must be enabled)
• Unlimited incidents of accidental damage protection (reduced service fees may apply)
• Express Replacement Service - Apple can ship you a replacement so you don't have to wait for a repair
• Priority access to Apple experts.

Service and support from the people who know your iPhone best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy peace of mind when you buy AppleCare+ for iPhone.

Both AppleCare+ and AppleCare+ with Theft and Loss provide 24/7 priority tech support through getsupport.apple.com and additional hardware coverage from Apple, including unlimited incidents of accidental damage protection.[1] You can even add theft and loss protection, depending on the plan you choose.

AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law. For details, click here.

- Apple-certified service and support coverage
- 24/7 priority access to technical support through getsupport.apple.com[2]
- Get unlimited incidents of accidental damage protection[1]
- Battery service coverage[1]

AppleCare+

AppleCare+ for iPhone includes unlimited incidents of accidental damage protection.[3] Each incident is subject to the service fees listed below. In addition, you'll get battery service, Express Replacement Service[3] and 24/7 priority access to Apple experts through getsupport.apple.com.[1]

AppleCare+ with Theft and Loss

Get everything included in AppleCare+ and up to two incidents of theft or loss coverage every 12 months.[1] Each incident is subject to the service fee listed below.

Theft and loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen and throughout the claims process.[4]

One stop for support

Minimise the amount of time you're without your iPhone with Express Replacement Service

Because Apple designs iPhone, iOS and many applications, iPhone is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.[2]

- Direct access to Apple experts by chat or phone
- 24/7 priority access through getsupport.apple.com
- Same-day service in most major metropolitan areas worldwide[1]
- Express Replacement Service: We'll ship you a replacement device so you don't have to wait for repairs[3]
- Theft and Loss coverage: If your iPhone is lost or stolen, a replacement can be shipped to you in any country where Theft and Loss coverage is available[5]

Additional hardware coverage

Get unlimited incidents of accidental damage protection[1]

Get battery service if your battery retains less than 80% of its original capacity[1]

Both AppleCare+ products provide repair or replacement hardware service for your iPhone. Depending on the plan you choose, you'll get unlimited incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months.3 Each incident is subject to a service fee. See the table above for details. Coverage includes the following:

- Your iPhone
- The battery[1]
- Included cable

Software support

Get direct access to Apple experts, for support using iOS and more

With either AppleCare+ product, Apple experts can help troubleshoot:

- Using iOS and iCloud
- Connecting to wireless networks
- Questions about FaceTime, Mail, Safari and other Apple-branded iPhone apps

Service fees and deductibles at a glance

Incidents covered

Screen or back glass[3] damage
NZ$49

Other Accidental Damage
NZ$169

Theft or loss
NZ$279

1. AppleCare+ must be purchased within 60 days of the original purchase date of your iPhone. Coverage begins on your AppleCare+ purchase date. AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law; for details, click here. Service coverage is available only for iPhone and its original included accessories, for protection against (i) batteries that retain less than 80% of their original capacity, and (ii) unlimited incidents of accidental damage from handling. AppleCare+ with Theft and Loss also provides coverage for up to two incidents of theft or loss every 12 months. Each incident is subject to a service fee of NZ$49 for screen or back glass damage, NZ$169 for other accidental damage, or NZ$279 for theft or loss. The back glass service fee is only available for iPhone 12, iPhone 13, iPhone 14, iPhone 15 and iPhone 16 models. Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements. Service coverage may be subject to certain restrictions. Same-day service availability and options may vary by region and iPhone model. For international service, Apple may repair or replace your iPhone and iPhone parts with a comparable iPhone model or parts that comply with local standards. Service coverage is subject to the AppleCare+ terms and conditions or the AppleCare+ with Theft and Loss terms and conditions.

2. Local call charges may apply. Telephone numbers and hours of operation may vary and are subject to change.

3. Express Replacement Service is not available under the screen replacement or back glass damage service fee.

4. Theft and loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen. Find My should remain enabled and your iPhone should remain associated with your Apple Account throughout the theft or loss claim process. During the theft or loss claim process, you will be asked to erase your missing device, disable it and transfer ownership before you can be issued a new device.
To ensure that you can sign in and access Find My, it's important to remember your Apple Account information and keep your account information up to date. If you use two-factor authentication for your Apple Account, it's recommended that you add an additional trusted phone number to your account so that you can receive the six-digit verification code required to sign in even if your iPhone is missing.
After initiating your theft or loss claim with Apple, you will be asked to finalise your claim on AIG's website: aigtheftandloss.nz.

5. International replacement of lost or stolen devices is subject to availability and options may vary by region and iPhone model.

AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law; for details, click here. Purchase of either plan is not required to purchase iPhone. AppleCare+ is subject to acceptance of the terms and conditions. See the AppleCare+ terms and conditions or the AppleCare+ with Theft and Loss terms and conditions for complete product details.

In New Zealand, coverage for accidental damage from handling and for theft and loss is provided for your benefit pursuant to a group insurance policy that Apple Sales New Zealand (the insured) has purchased from AIG Insurance New Zealand Limited. Neither Apple nor its distributors are authorised to provide any financial advice in respect of the accidental damage from handling insurance cover. AIG Insurance New Zealand Limited has authorised Apple Sales New Zealand to handle any claims you may have for accidental damage from handling.

AIG Insurance New Zealand Limited underwrites the insurance and has an A (Strong) insurer financial strength rating given by Standard & Poor's (Australia) Pty Ltd. The rating scale in summary form is: AAA Extremely Strong, AA Very Strong, A Strong, BBB Good, BB Marginal, B Weak, CCC Very Weak, CC Extremely Weak, SD Selective Default, D Default, R Regulatory Action, NR Not Rated. The rating from AA to CCC may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. A full description of the rating scale is available on the Standard & Poor's website.