Testimonials

Bahar (manager, Akld call centre) was incredible today - patient, compassionate, kept finding more & more solutions for me and went out of her way to smoothe the process of my web order return to the Hamilton store. Outstanding service. Joshua (who I...view more Bahar (manager, Akld call centre) was incredible today - patient, compassionate, kept finding more & more solutions for me and went out of her way to smoothe the process of my web order return to the Hamilton store. Outstanding service. Joshua (who I spoke to before Bahar) was lovely too. Thanks guys :-)

What a lad, the customer service I dealt with was fantastic, quick and easy.
...view more What a lad, the customer service I dealt with was fantastic, quick and easy.
This week I've had nightmare after nightmare with customer service from other companies including DHL/Shipito/Courierpost where for example one of their customer service representatives told me "If you have a problem with the service hang up the phone".

So it is SO relieving to see a decent customer service that is easy, fast and actually cares about the concerns of the customer.

This experience made my week as when I saw that the website snagged my money without taking my order I thought I was going to have another sub-par ordeal with customer service.

But Ethan park absolutely demolished my expectations and gave me a fantastic experience with fast responses, easy questions and fast results. 10/10 would recommend Pbtech as if something does go wrong the customer service will see you right!

Cheers,
James

Joshua Lim from Sales Support provided an amazing experience. Super efficient resolution for a mistake I made. This type of interaction creates loyalty, thanks for taking the customer service side seriously. Joshua Lim from Sales Support provided an amazing experience. Super efficient resolution for a mistake I made. This type of interaction creates loyalty, thanks for taking the customer service side seriously.

Great product! Great service! Great delivery! Can't fault Great product! Great service! Great delivery! Can't fault

Great service with no hassles when requesting a refund at the Christchurch City Center store. Great service with no hassles when requesting a refund at the Christchurch City Center store.

Love this company. Always deliver the best. Love this company. Always deliver the best.

Bought an iPhone 14 in Petone Store. The product is good but was shocked that the charger is not included anymore. Overall, good. Bought an iPhone 14 in Petone Store. The product is good but was shocked that the charger is not included anymore. Overall, good.

Great package deal combos
Phone works great easy to use. Very happy. Thankyou Great package deal combos
Phone works great easy to use. Very happy. Thankyou

Needed an Apple Pencil and a screen protector for my iPad, was helped by Dibs Janthar at the manukau branch both in finding the right product AND applying the protector, incredible service! Needed an Apple Pencil and a screen protector for my iPad, was helped by Dibs Janthar at the manukau branch both in finding the right product AND applying the protector, incredible service!

Loving it so far Loving it so far

PBTech is hassle free, reliable, and most affordable electronic gadget retailer in NZ.
If you haven't ordered anything from them, then you've been living under a rock my friend.
When it comes to electronics, PBTech is highly recommended! PBTech is hassle free, reliable, and most affordable electronic gadget retailer in NZ.
If you haven't ordered anything from them, then you've been living under a rock my friend.
When it comes to electronics, PBTech is highly recommended!

I ordered two lots of items, one I needed urgently. The second item was to be delayed a day or so but I didn't want the first items to be delayed. I received excellent email communication to check there was to be no delay on the first item. The...view more I ordered two lots of items, one I needed urgently. The second item was to be delayed a day or so but I didn't want the first items to be delayed. I received excellent email communication to check there was to be no delay on the first item. The delivery arrived within two days of ordering anyway. Excellent and quick service. Thank you.

Pbtech was recommended to me by my niece for any tablet and or cellphone required.I’m pleased that I listened to her.


thanks. Pbtech was recommended to me by my niece for any tablet and or cellphone required.I’m pleased that I listened to her.


thanks.

Good for now Good for now

Bought on Saturday and got a text on Wednesday. But customer service was extremely helpful and friendly. Got knowledgeable assistance when enquiry other products. Plus as awaiting for one of my order and told to redirect to somewhere else, with ease ...view more Bought on Saturday and got a text on Wednesday. But customer service was extremely helpful and friendly. Got knowledgeable assistance when enquiry other products. Plus as awaiting for one of my order and told to redirect to somewhere else, with ease . Great experience recommend A+++

Placed an order at late night, received SMS says the order is ready for pickup at 9:40 AM in the morning the second day! Fantastic shopping experience at PB Tech. Placed an order at late night, received SMS says the order is ready for pickup at 9:40 AM in the morning the second day! Fantastic shopping experience at PB Tech.

Thank you so much. All my grandchildren now have chromebooks all brought from here. Will never buy from any other place but here. Thank you so much. All my grandchildren now have chromebooks all brought from here. Will never buy from any other place but here.

Thank you Bahareh!
Had a order not get placed but money came out of my account and within a couple days it's all been resolved and the item is being sent out! Easy service and very happy customer :) Thank you Bahareh!
Had a order not get placed but money came out of my account and within a couple days it's all been resolved and the item is being sent out! Easy service and very happy customer :)

Big thanks to Linda S in Manukau branch for her amazing help today. showing professionalism & very quick paste! She knew exactly what she was talking about & that helped out a lot! Thanks Linda :-) Big thanks to Linda S in Manukau branch for her amazing help today. showing professionalism & very quick paste! She knew exactly what she was talking about & that helped out a lot! Thanks Linda :-)

I had a really good experience with PB Procurement & CS Team for the past three years. I had a really good experience with PB Procurement & CS Team for the past three years.