Testimonials

Saad Malik is a legend. Super helpful and super quick to respond. Always a pleasure dealing with.
Thanks Saad Malik is a legend. Super helpful and super quick to respond. Always a pleasure dealing with.
Thanks

Very fast response from the PB Tech Customer Service Team, on the phone and online, in particular Saad who advised me about some products I wanted to purchase and reported my feedback to his Product Manager. Webpage description was subsequently...view more Very fast response from the PB Tech Customer Service Team, on the phone and online, in particular Saad who advised me about some products I wanted to purchase and reported my feedback to his Product Manager. Webpage description was subsequently updated within 24 hours. Great job!

Want to give a huge shoutout to HJ Jo at the Penrose branch for being very helpful in resolving a transaction issue with Poli (Not PB Tech's fault, Poli was having technical difficulties. Money taken but not matching with the order placed with PB...view more Want to give a huge shoutout to HJ Jo at the Penrose branch for being very helpful in resolving a transaction issue with Poli (Not PB Tech's fault, Poli was having technical difficulties. Money taken but not matching with the order placed with PB Tech, it's currently a known issue). He was very understanding and quick to find an alternate solution that was more than satisfactory, took full responsibility for the fault on behalf of Poli and then he offered a generous discount as compensation. I'm amazed at how fast HJ was to offer an immediate solution while offering a generous discount for something that largely wasn't PB Tech's fault and worked quickly and guided me every step of the way in such an articulated manner. It's always a good feeling when dealing with someone who goes above and beyond in terms of customer service and I've always had good experiences with the staff at PB Tech during the 15 years I've been shopping there, but HJ is truly one of the best there is.

Thank you to Saad for his warm, friendly, prompt, and professional assistance and service. Thank you to Saad for his warm, friendly, prompt, and professional assistance and service.

I dealt with Saad (Manukau)- What an absolute pleasure, quick on the email and quick on the quote. Placed the order and within a day it was shipped. Definitely recommend PB Tech Plus the deals are SMASHING! I dealt with Saad (Manukau)- What an absolute pleasure, quick on the email and quick on the quote. Placed the order and within a day it was shipped. Definitely recommend PB Tech Plus the deals are SMASHING!

We bought the parts for two new gaming PCs through the Westgate store with help and advice from Fabian and Julia. Both of them were fantastic with explaining the differences between products and making recommendations. Fabian makes a point to say...view more We bought the parts for two new gaming PCs through the Westgate store with help and advice from Fabian and Julia. Both of them were fantastic with explaining the differences between products and making recommendations. Fabian makes a point to say hello when we come into store now, which is appreciated :)

The right earpiece of my Headphone started shorting and crackling. I returned it under warranty and received a new pair in under 24 hrs.

Cannot expect any better customer service! (Hornby Christchurch Branch). The right earpiece of my Headphone started shorting and crackling. I returned it under warranty and received a new pair in under 24 hrs.

Cannot expect any better customer service! (Hornby Christchurch Branch).

Great company and they have the best prices in NZ. Keep up the excellent work team!!! Great company and they have the best prices in NZ. Keep up the excellent work team!!!

Saad assisted with a problem i had with no invoice being received. He obtained it so to allow me to clear my monthly CC reconciliation Saad assisted with a problem i had with no invoice being received. He obtained it so to allow me to clear my monthly CC reconciliation

Had some very tricky issues that required alot of back and forward testing of my pc. Sam at pbtech was great thoughout the whole process. Thank you, Sam Had some very tricky issues that required alot of back and forward testing of my pc. Sam at pbtech was great thoughout the whole process. Thank you, Sam

Thank you so much to Saad and the team for getting back to me with the correct links for powerpacks and chargers. It was a huge time saver and very much appreciated. Thank you so much to Saad and the team for getting back to me with the correct links for powerpacks and chargers. It was a huge time saver and very much appreciated.

Go see Arnold at PB Tech in Westgate! Extremely knowledgeable and so extremely helpful! Highly recommend! Go see Arnold at PB Tech in Westgate! Extremely knowledgeable and so extremely helpful! Highly recommend!

Wanted to say PBtech did a great job shipping a product super quick. I ordered a GPU (which is reasonably bulky and a couple of kilos) and it shipped promptly from Auckland, arriving in Blenheim the very next day - i've NEVER had anything shipped so...view more Wanted to say PBtech did a great job shipping a product super quick. I ordered a GPU (which is reasonably bulky and a couple of kilos) and it shipped promptly from Auckland, arriving in Blenheim the very next day - i've NEVER had anything shipped so quick from Auckland. it usually takes 3 days or so at least. The tracking showed it was picked and packed in Auckland soon after ordering, about lunchtime, and it arrived in Blenheim midday the very next day (and just before a long weekend too which was awesome!) so thanks heaps to your distribution guys for making my weekend! The product was a Sapphire Nitro+ RX 9070 XT graphics card, which is an excellent 9070XT variant - see my review on it's store page :)
but anyway doing that review made me realize i never rate the actual company, so thanks heaps guys! i'd definitely recommend PBtech after this and many other positive experiences.

So impressed with the service provided by Saad. It's good to know there's a real person behind this online service! Saad was quick to provide a solution to my request and had my query sorted it in one go! thanks so much!! So impressed with the service provided by Saad. It's good to know there's a real person behind this online service! Saad was quick to provide a solution to my request and had my query sorted it in one go! thanks so much!!

Saad was very responsive and helpful with my request. Way faster and better priced that traditional Distributors - would highly recommend - Thanks - Mark Saad was very responsive and helpful with my request. Way faster and better priced that traditional Distributors - would highly recommend - Thanks - Mark

Saad has been very helpful, would definitely recommend PB Tech because of service provided. Saad has been very helpful, would definitely recommend PB Tech because of service provided.

I have been ordering some products for a research setup and Saad has been very responsive and helpful, would highly recommend. I have been ordering some products for a research setup and Saad has been very responsive and helpful, would highly recommend.

We have ordered 7 Office Chairs for our business and Saad has made the process so easy and was very responsive to emails. We look forward to getting our chairs and would definitely order from PBtech again. Thanks for the great customer service. We have ordered 7 Office Chairs for our business and Saad has made the process so easy and was very responsive to emails. We look forward to getting our chairs and would definitely order from PBtech again. Thanks for the great customer service.

Impressed with after sales care after a CPU failure on a new PC. Ryan and Marcus - thankyou. Salesperson, Eric, (in Christchurch), was very helpful, promptly replying to my pre-purchase enquiries. Impressed with after sales care after a CPU failure on a new PC. Ryan and Marcus - thankyou. Salesperson, Eric, (in Christchurch), was very helpful, promptly replying to my pre-purchase enquiries.

Thank you Tania!

I had a parcel go missing and after initially coming to a dead end with one staff member another one called Tania Samatua picked it up and helped me to get sorted with NZ Post and get my refund underway. Tania was very helpful, e...view more Thank you Tania!

I had a parcel go missing and after initially coming to a dead end with one staff member another one called Tania Samatua picked it up and helped me to get sorted with NZ Post and get my refund underway. Tania was very helpful, efficient and professional.