HAMILTON - PB Tech Voice and Ai Communciations Lunch and Learn | Dialpad

What Are Kiwi Brands Like Xero, Trade Me and PB Tech Doing Differently?

They’re using AI-powered communication to reduce workload, boost engagement, and better understand their customers—in real time.

Join PB Tech and Dialpad for a hands-on Lunch & Learn that shows how top New Zealand businesses are using AI-powered voice, chat, and video to unify communication across teams, improve service delivery, and free up their people to focus on what matters.

What You’ll Learn:

⇒ Live sentiment analysis & coaching – AI listens to calls and provides real-time insights so managers can act faster
⇒ Unified communications – One platform for calling, web chat, messaging, and video conferencing
⇒ Automatic transcriptions – Never miss a detail with live call notes, searchable history, and follow-up prompts
⇒ Deep integrations – Seamlessly connect with Microsoft 365, Google Workspace, Salesforce, and other productivity tools
⇒ Data-driven decision-making – Unlock trends, keywords, and call performance metrics that traditional systems can't show

Presented by Ben Relf (Dialpad NZ)
With 25 years in the Contact Centre and Unified Communications space, Ben was responsible for bringing Dialpad to New Zealand 4.5 years ago—quickly establishing it as a leading challenger brand. He has worked across Financial Services, Insurance, Retail, Transport and Sales industries, helping teams consolidate platforms, enhance customer experiences, and achieve real business outcomes through smart AI and deep CRM integration.

Lunch provided – Join us in a relaxed setting for food, learning, and expert advice.

Who Should Attend?

This session is ideal for Customer Service Leaders, IT Managers, Operations Managers, and CX Teams who:
• Want to reduce the manual effort in customer comms
• Are looking to move away from traditional PBX or outdated comms systems
• Value real-time insights, AI features, and integrations with tools they already use

Spaces are limited – register now to see why Dialpad is quickly becoming the go-to platform for leading Kiwi businesses.