PB Tech Managed Helpdesk Discussion

Your Internal IT Team Has Bigger Things to Do.

Is your IT team stuck in a cycle of password resets, printer issues, and triage tickets—while core projects stall and strategic work gets sidelined?

Join PB Tech for a focused Lunch & Learn on how businesses across New Zealand are outsourcing their Level 1 & 2 helpdesk operations to PB’s dedicated Managed Services team—without sacrificing visibility, control, or service quality.

What You’ll Learn:

α Why outsourced helpdesk makes business sense
See how offloading frontline support frees up your internal team and improves user experience.

α How PB Tech’s NZ-based Service Desk works
Explore how we triage, resolve, escalate, and report using industry-standard tools.

α Visibility & control you can trust
Stay in the loop with custom reporting, SLAs, user satisfaction metrics, and seamless integration with your systems.

α Fully branded or co-managed options
Choose the engagement model that suits your structure—white-labelled, co-managed, or fully outsourced.

α How outsourcing affects your IT budget
Predictable monthly costs, lower overhead, and better resource allocation—without increasing headcount.

Presented by PB Tech’s Managed Services Team
With live examples of how organisations are using PB’s helpdesk support to scale, simplify, and streamline their IT operations.

Lunch provided – Join us in a relaxed setting with practical takeaways and real conversations.

Who Should Attend?

• CIOs & IT Managers
• Operations & Service Delivery Leaders
• Organisations with 30–1000 users looking to reduce IT overhead
• Businesses needing 8x5 (or 24x7) support coverage without growing internal teams

Seats are limited – register now and find out how PB Tech can power your helpdesk while you focus on what matters.