PB Connect: The Future of AI and Business Communications

Are you ready to understand where voice and telephony are heading — and how AI is reshaping the way organisations communicate?

Business communications are changing faster than ever. The phone systems of yesterday were static and hardware-driven. Today, we’re in the middle of a shift to cloud, hybrid platforms, and AI-enhanced interactions. And now, a new force is arriving: Agentic AI.

Unlike traditional AI, which waits for commands, or generative AI, which produces outputs when prompted, Agentic AI takes initiative. It listens in real time, identifies commitments, generates follow-up tasks automatically, and highlights potential issues before they escalate. Instead of being a passive tool, your telephony system becomes a proactive partner in running the business.

Special Cameo: AI in Practice

We’re also joined by Ben Lewell, Microsoft AI Consultant, with over 13 years of experience in digital transformation across Energy, LegalTech, HealthTech, AI, and SaaS delivering global programmes of work in Microsoft and AI technologies. Ben will share his perspective on:

• How AI is evolving across industries beyond telephony

• What “good AI design” looks like in practice

• How organisations can start building their own AI roadmap today

At this PB Connect session, you’ll gain a clear understanding of:

• What Agentic AI really means — and how it differs from the AI you know today.

• The evolution of business telephony — from on-premise hardware to flexible cloud-first platforms.

• How communications technology is converging with analytics to drive smarter, faster decision-making.

• What to look for when planning upgrades or changes in your organisation over the next few years.

This is not a product demo — it’s a chance to step back and learn about the industry shifts that are coming, so you and your organisation can make informed decisions with confidence.

Who should attend?

This event is designed for anyone involved in business voice and communications, including:

• Office managers & reception teams looking to stay current with workplace communication tools.

• IT managers & tech leads evaluating infrastructure, integrations, and future-proof platforms.

• Contact centre & customer experience leaders exploring how AI will reshape customer interactions.

• Business owners & decision-makers wanting to understand the trends shaping the next generation of communications.

Why attend?

• Clarity on future trends — understand where AI and telephony are heading.

• Practical takeaways — what these shifts mean for your own organisation.

• Networking opportunities — connect with peers across industries facing the same challenges.

• Hands-on exposure — explore the latest headset innovations from leading brands like Jabra, Poly, and Yealink, ensuring your teams are equipped for high-quality voice wherever they work.

RSVP by Oct 13 to secure your spot.