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Cancelling or modifying an order

If you wish to cancel or modify your order, we are happy to do so on the condition that your order has not already been dispatched from our warehouse or one of our suppliers warehouses. Your can view the progress of your order from the Web Orders page of your online PB Tech account or via contacting us directly.

Modifying your order

If you need to modify your order, please cancel your order and place a new order for the correct items. If you require assistance with changing your order, please call our Websales team on (09) 571 8338

At PB Tech we value our customers and are here to satisfy your technological needs through an enjoyable shopping experience. If you are cancelling your order as you are dissatisfied or unhappy with the service you have received, please let us know so we can have the opportunity to resolve your problem and give you a pleasant shopping experience with us next time.

Cancelling your order

You are able to request to cancel your order via the cancel button (shown below) on the Order page, in your online PB Tech account. You can find all your online orders on the Web Orders page. If you do not have an online PB Tech account, please contact us and request to have your order cancelled. Once you have requested for your order to be cancelled, one of our team members will review your order and update the status of your order. If you have already paid for your order, one of our team members will contact you to arrange for a refund, once your order has been cancelled.

cancelling a pbtech web order
cancelling a pbtech web order

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