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Picking up your order

PB Tech Click & Collect service

Please note: Our Click & Collect process is unavailable at all Auckland PB Tech stores during Alert Level 4.

Click & Collect in 1 hour or less!

Click & Collect is available at all PB Tech stores (except in Auckland).

*1 hour only applies for products that are in-stock at your chosen store and for orders where there are no payment checks pending credit card security checks.

The 1 hour Click & Collect service is available during the trading hours for that specific store (some PB Tech stores open/close a little later than others).


  • All orders must be placed & paid for online: There is no pay-at-store option currently for Click & Collect.
  • You'll get a text when it's ready to collect: You will receive a text message when the items are ready. Please wait for this text message before visiting the store to collect.
  • Check store hours: Make sure you check the stores hours before travelling.
  • Bring ID with you: Bring a valid New Zealand photographic ID such as a NZ Drivers licence or Passport & the order number.

(Look for these signs in store to collect your order)

Can I have someone else pick up my order in store?

Yes. As part of the Click & Collect options you are able to nominate a person to pick up. You will be able to nominate this person during the checkout process. This person must bring a valid ID ie; NZ Drivers License/Passport. You will also need to provide their mobile number so we can notify them once the order is ready for collection.

Click & Collect - in four easy steps!

Please follow our Click & Collect process below for all PB Tech stores.


Pickup process step 1

Step 1: Place your order online

In the checkout, please make sure you include the name and phone number of the person picking up the order. The person picking up the order should bring photo ID such as a Passport or Drivers Licence, and the order number.

Pickup process step 2

Step 2: Wait for our text message

When your order is ready to be picked up we will text the phone number provided by you. Please do not come to the store until you have received the text message from our staff informing you that your order is ready to be collected.

Pickup process step 3

Step 3: Check store hours

Before you travel to the store to collect your order, please check the opening hours of the store which you are picking up your order from. Some PB Tech stores open/close a little later than others.

Pickup process step 4

Step 4: Collect your order in-store from the Pickup counter

Look for the Pickup sign in-store. Products may only be picked up upon presentation of a valid New Zealand photographic ID such as a NZ Drivers Licence or Passport & the order number.

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