Help & Support

Get your delivery within 3 hours or less, with live tracking from Uber.

There are few rules and limits with Uber deliveries, please see below.

How it works:

1. Order online, select Uber Delivery in checkout
2. Pay and complete order
3. Uber will text you a tracking link once a driver has been dispatched
4. Meet the Uber driver at your door on arrival
5. You may be asked for a PIN code to accept delivery

PIN code required on arrival

For orders above $250, you will need to provide the Uber delivery person with the last 4 digits of the phone number entered in checkout.

Rules & requirements for Uber Delivery

There are some rules and requirements to get your order delivered with Uber. The option may not show in checkout if your order doesn't meet requirements.

Maximum order value
$1,000 is the max amount you can order with Uber. This is excluding surcharges and delivery fees, but including GST.

Location requirements:

• Delivery address must be selected from auto-suggest in checkout.
  This is so that Uber accepts the location. You can't use 'manual entry' addresses with Uber
• Delivery is within 15km driving distance of a PB Tech store

In-stock items only
Products in the order must all be in-stock at the pickup location, no pre-orders, back-orders, store transfers or similar. It must not be the last unit in the store as well.

Cut-off time:
Order needs to be made during store hours and before 3:00PM.

Weight & bulk limit:
Order must be standard delivery items only. No bulky or heavy items.

Restricted categories:
Some products we don't deliver with Uber. These include Laptop batteries, power banks, electric mobility devices, compressed air or gasses, large batteries, portable power devices, e-gift vouchers, PPE gear, medical devices.

Price:
Cost of Uber Delivery will be displayed in the checkout.

No bank transfers
For Uber, you must use an instantly accepted payment option such as Credit Card, Credit Account, Online Eftpos, POLi, Afterpay, Klarna, store credit, gift card, etc.

Evening Delivery - Tonight

With the NZ Post Express Tonight evening delivery service you can have your items delivered locally within Auckland, Hamilton, Wellington or Christchurch on the same day by ordering before 1pm (provided they are in stock at PB Tech). This service is convenient if you want your item delivered the same day at a convenient time. Limited amount of deliveries available each day, so be quick.

Delivery Method: Select the 'Evening Delivery' option on the Shipping page of the checkout.

Delivery Time: Items will be delivered between 6.00pm to 9.00pm the same evening as the order (excludes public holidays).

Cut-off time: Order needs to be made before 1:00pm at latest.

Weight Limit: Order must be under 25kg

Price: $12.25

Evening Deliveries are only available for Auckland, Hamilton, Wellington or Christchurch residential addresses displayed within the red areas below. Evening Deliveries are not available on Sunday for Auckland and weekends for Hamilton, Wellington or Christchurch and on public holidays.

• If you have chosen 'Bank Transfer' or 'Internet Banking (Pay with POLi) with ANZ Bank' as your payment option, there will be a delay of 1 working day.
• There will be delays in delivery if any items are not in stock at our Head Office or require to be specially ordered.

If our PB Tech Hamilton or Tauranga stores have your order in-stock and your order is being delivered to an address in the same city as the store with stock. If you place your order before 11am and select Same Day Delivery in the checkout, your order will be delivered by 5pm the same day. This service is convenient if you want your item delivered the same day at a convenient time.

Delivery Method: Select the 'Same Day Delivery' option on the Shipping page of the checkout.

Delivery Time: Items will be delivered before 5:00pm the same day as the order (excludes public holidays).

Cut-off time: Order needs to be made before 11:00am at latest.

Weight Limit: Order must be under 20kg

Price: calculated in the checkout based on the delivery address.

• If you have chosen 'Bank Transfer' or 'Internet Banking (Pay with POLi) with ANZ Bank' as your payment option, there will be a delay of 1 working day.
• Unavailable on weekends.