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PB Care Plan To 3 Years --- No Excess Fee, 30 Days Price Protection, Loan Unit Available

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PB Care Plan To 3 Years --- No Excess Fee, 30 Days Price Protection, Loan Unit Available

PB Care Plan To 3 Years --- No Excess Fee, 30 Days Price Protection, Loan Unit Available

  • Brand: PB
  • MPN: WARPBW0300
  • Part #: WARPBW0300
  • UPC:
Store Pickup: Select your store to check availability
Delivery: Order now and it ships on 26/09/2019
When will I receive it?
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What PB Tech customers are saying about this product...See More Reviews

"Hopefully I never have to use this feature, but it's nice knowing my computer will be taken care of if something goes wrong. The guys at PB Tech seemed super easy to work with and I feel confident..."
more
 Mallory S. ~ 30-08-19
"knowing that if there are any issues in these 3 years I am covered takes a load of stress off. Yes you pay for it but its better than forking out for major repairs or a whole new computer."
 Susan D. ~ 10-08-19
"have not used it yet , i am hoping its will work for me if i need it"
 Guest ~ 19-07-19

Features

Your Rights

Your rights and remedies under PB Care give to your rights over and above the Consumer
Guarantees Act 1993 (CGA). Under the CGA:

All Products Must:

- be of acceptable quality (durable, safe, ft for purpose, free from defects, acceptable in look or fnish)
- be fit for any particular purpose you have told the supplier
- match a description, sample or model shown to you
- have good legal title, e.g. be able to be sold and not have any security interests registered against them
- be a reasonable price if no price is set
- arrive on time (within a reasonable time if not agreed) and in good condition
- have spare parts and repair facilities available (manufacturer is responsible). This does not apply if you are told about limited availability before you buy.

If these guarantees are not met, the supplier must remedy the issue by either repair, replacement, or if neither are possible, then a refund of the purchase price.

CGA Act 1993 http://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html

 

Your Right to Cancel

You have right to cancel PB Care within 14 days of date of purchase. You can cancel it by going to any PB store national wide or contacting PB Customer Service Team contacting details below. If you decided to cancel, you will get full refund of the purchase price of your PB Care.

PB Customer Service
587 Great South Road, Manukau, Auckland 2025.
customer.service@pbtech.co.nz 0800 - 728 324

 

Warrantor's Details

PB Care is provided by PB Technologies Limited. It's address, telephone number and email address are:

587 Great South Road, Manukau, Auckland 2025.
customer.service@pbtech.co.nz 0800 - 728 324

If you have any questions about PB Care, please contact PB Customer Service or any of our branches

Features

PB Care Benefit

Consumer Guarantees Act

Type of good or service covered

Applies to products sold by PB Tech where proof of purchase is provided

Applies to goods or services ordinarily acquired for personal, domestic or household use

Repair or replacement of faulty components with components of
the same value or comparable quality

Yes

Yes

Term

As selected in this document

A 'reasonable period of time' depending on the nature of the product

You can decide to repair or replace a component or a product

Yes - if the product has failed 3 times

Yes - in the case of substantial failure the consumer has the choice of remedy

Cover applies to replacement item

Yes - the remaining term under the PB Care
cover will transfer to the replacement item

Yes - for a 'reasonable' period

Cover for consequential losses

Yes - if they are reasonably foreseeable as a result of the failure (excluding loss of profits)

Yes - if they were reasonably foreseeable as a result of the failure

Fair Wear and Tear

Yes - if the customer has taken all due care to
protect the good

Yes - if it fails before it might reasonably have been expected to

Loan unit (available on Laptop , smartphone )

Yes

No

Priority scheduling for services and repairs

Yes

No

Accessories cover (Power Adapter, Battery, Cables)

Yes - 3 years

Yes - if Act Applies for 'reasonable' period

Hardware Cover

Yes - 3 years

Yes - if Act Applies for 'reasonable' period

Price Protection, within 30 days

Yes - 30 days

No

30% discount on labour charge for non-warranty covered problems

Yes

No

FREE check-up once per year (hardware only)

Yes

No

Commercial Use

Yes

Yes - if Act Applies and is not contracted Out

Operation System Reinstallation and MS Update (OS)

Yes

No - unless reasonably foreseeable as a result of the failure

Free Insurance Report (If insurance Claim needed)

Yes

No

 

PB Care Benefits

- Loan unit (available on Laptop, smartphone)
Should PB Tech need to keep your portable device on-site for inspection, overnight testing, repairs or servicing, we will loan you a unit to replace the absence of your laptop or smartphone for the duration of your service.

- Priority scheduling for services and repairs
If you need to bring your device or computer back to PB for servicing or a repair, your item will jump to the top of our queue and be the frst product looked at by our expert technician team

- Accessories cover (Power Adapter, Battery, and Cables)
PB Care will cover your power adapter & Laptop battery or other accessories which were included in your original package.

- Hardware Cover
This means your new tech is covered from the day of purchase to the end of your warranty in the unlikely event that any faults appear within the hardware.

- Price Protection, within 30 days
PB Care guarantees our Customer get the best price in PB Tech Ltd for 30 days following the purchase date
(set out above). If the product is sold at a lower price within 30 days of the purchase date, then the Customer
will be credited the difference between the original price and the lower price upon request.

- 30% discount on labour charge for non-warranty covered problems
If we fnd a fault with your tech that isn't covered by warranty conditions, PB Care gives you a 30% discount
on the normal price of repair or servicing the issue, should you wish for our technicians to solve the problem

- FREE check-up once per year (hardware only*)
PB Tech offers an annual complimentary hardware check-up on your device or computer for the duration of
your PB Care warranty period

- Commercial Use
PB Care will cover the warranty even under commercial usage

- Operation System update (OS)
PB Care will help you to upgrade your operating system to the newest version, by customer enquire only

- Free Insurance Report (If insurance Claim needed)
PB care will help you to issue insurance report when you need to claim from insurance company.

 

PB Care Terms & Conditions

1. The PB Care covers the item(s) specifed in the Invoice and purchased as new, which at the time of purchase included the manufacturer's
original written warranty. In order to be eligible for the PB Care, the manufacturer's warranty must provide at least 1 year parts and labour
coverage. The PB Care covers all mechanical and electrical defects that would normally be covered by the manufacturer's written
warranty, unless otherwise stated in the following terms and conditions.
2. PB Technologies reserves the right to claim under any relevant manufacturer's warranty, and PB Technologies will deal with the
manufacturer as required in order to meet its PB Care obligations.
3. The PB Care commences from the date of purchase, and extends the manufacturer's 1 or 2 year warranty to 2 or 3 years as specifed in
the PB CARE option you select (3 months to 1 year warranty for Off-lease/Ex-lease Products).
4. The PB Care is only valid for the product with the serial number recorded in the original proof of purchase (Invoice).
5. PB Care is for the repair or replacement of faulty components with components of the same value or comparable quality. The decision to
repair or replace a component or a product during the PB Care period will be made solely by PB Technologies in respect of an initial
product failure. However, if the product fails 3 or more times, the client can request a replacement product, rather than a repair..
6. PB Technologies will provide services during normal business hours and business days and therefore will be closed on Weekend and
Public Holidays.
7. PB Technologies will ensure that service is completed as quickly as possible, we are not responsible for delays caused by factors beyond
our control, including but not limited to manufacturer's delays in providing parts, and general manufacturer availability of parts.
8. The original proof of purchase must be provided by clients to claim the warranty/services. Clients will be charged a service fee for the
services rendered if such documentation is not available.
9. Clients are responsible for delivery of the warranted item to PB Technologies so it can be inspected and repaired or replaced unless the
warranted item is a Television (50" and over only) and you are located within 30km of a PB Technologies store in which case PB
Technologies will either cover the cost of an onsite service call to carry out an inspection / repair or arrange collection of the item.
10. The PB Care covers failure from fair wear and tear, provided the client has taken all reasonable steps to maintain and care for the product.
11. The PB Care does not cover repairs for the replacement of parts due to incompatibility.
12. PB Care only covers components that were present at the time of purchase. The PB Care does not cover any components that have
been ftted after the original purchase.
13. Damage to the item or its components, caused by power surges or spikes, including but not limited to, mains power and telecommuni
cation connections, or to other unspecifed sources, voltage ?uctuations, rust or corrosion are not covered by PB Care. Clients should
take all reasonable steps to protect against damage caused by power surges, such as purchasing a surge protector that complies with
local standards.
14. PB Care does not cover damage to the item caused by overheating as a result of sitting or positioning the item without adequate
ventilation for cooling or a dust free environment.
15. PB Technologies does not accept liability for items lost, damaged or stolen as a result of freight, courier or storage.
16. PB Care only covers hardware faults, and makes no provision for consequential loss of data of any type. It is the responsibility of the
client to make regular backups of all data.
17. PB Care will cover the cost of reloading operating systems and MS Updates. However, PB Care does not cover the cost of reloading
application software and data. Reloading services are available and will be charged to the client.
18. PB Technologies may replace the same, similar or slightly better item when the faulty item is not economical to repair. Technological
advances may result in a replacement item with a lower selling price than the original. The replacement cost shall not exceed the
original purchase price of the item.
19. If the item is replaced, any remaining term under PB Care will transfer to the new item.
20. PB Care does not cover loss or damage due to accidental or deliberate damage, negligence, abuse, wilful act, misuse, accident, theft,
sand, liquid, rust, battery leakage, flood, fire, earthquake, electrical storms or any other act of god, war or terrorism.
21. The following are not covered under PB Care: dropped product; collision with another object; any result of a malfunction or damage of
an operating part from failure to provide manufacturer's recommended maintenance; costs where no mechanical or electrical failure is
identifed; consequential loss of any type; normal maintenance costs.

Specifications

Manufacturer Part No: WARPBW0300 Brand: PB Product Type: -
UPC - Product Family: - Shipping Weight: 0.01 kg
PB Part No: WARPBW0300 Product Model: -

Warranty: 12 months local warranty *
* Warranty period is as stated above unless the manufacturer has chosen to specify a longer period.
All warranties are return to base unless otherwise specified.

Reviews

4.5 out of 5 StarsBased on 38 Reviews

5 Stars
27
4 Stars
7
3 Stars
4
2 Stars
0
1 Star
0

Filter Results

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Displaying 13 - 24 of 38 reviews
Guest

PB-Care-Plan-To-3-Years-----No-Excess-Fee-7-Days-P

27 August 2018
Have only just bought so no view either way
Did you find it helpful? 
0 out of 0 users found this review helpful
Garry L.

PB care

13 August 2018
Its good to have for pace of mine, thanks PB staffs
Did you find it helpful? 
0 out of 0 users found this review helpful
Derrick W.

Value for money.... Maybe!

7 August 2018
It goes against the grain for me to pay for an extra warranty. However where computers are concerned I decided to pay the extra for it. I will not know about value unless the PC fails. PB Care is not compulsory but I regarded it as extra insurance if I have a problem.
Did you find it helpful? 
0 out of 0 users found this review helpful
Crystal

good service

30 July 2018
really happy with what is covered and no fuss. And cheap for whats included
Did you find it helpful? 
0 out of 0 users found this review helpful
Titirangi H.

https://www.pbtech.co.nz/product/WARPBW0300/PB-Care-Plan-To-3-Years-----No-Excess-Fee-7-Days-P

23 July 2018
Great Idea to have a 3 year care plan
Did you find it helpful? 
0 out of 0 users found this review helpful
Guesth

3 year warranty

18 June 2018
This is a good deal and reflects PBS commitment to their customers.
Did you find it helpful? 
0 out of 0 users found this review helpful
Hale

Pb Care

18 May 2018
The pb care is awesome. It is a wonderful investment and peace of mind. I strongly recommend this product for future buyers.
Did you find it helpful? 
0 out of 0 users found this review helpful
Jinhao Y.

Good Care Plan

17 April 2018
I bought this PB CARE for three years, this is a good thing for us and really cheap. Good service and good price for us. Thank u so much!!
Did you find it helpful? 
0 out of 0 users found this review helpful
Guest

3 yr warranty

17 March 2018
Pleased to have the protection of PBs 3 year warranty as they've always provided prompt and excellent tech support
Did you find it helpful? 
0 out of 0 users found this review helpful
Victor

Exemplary customer servic

10 March 2018
In the two plus years since PB Tech was recommended to me I have found their staff provide exemplary customer service.Most recently, their staff “went the extra mile” to assist settling an insurance claim after I accidentally spilt coffee over my laptop. PB Tech got a damage report and quote prepared speedily, and managed to recover and transfer my data in short order. PB Tech's professionalism made the whole process much less anxiety-drive than expected.
Did you find it helpful? 
0 out of 0 users found this review helpful
Jamie

PB Care Plan To 3 Years -

1 March 2018
This insurance care plan is perfect for our son,if his laptop has an issue,we can bring it in & get a loan laptop whilst his is in the shop.
Did you find it helpful? 
0 out of 0 users found this review helpful
DP

PB Care

24 February 2018
Good cover. Good pricing and loan device too if needed.
Did you find it helpful? 
0 out of 0 users found this review helpful

Customer Questions & Answers

Want to know something about this product? Ask a question which other users may be able to answer.

PB Care Plan To 3 Years --- No Excess Fee, 30 Days Price Protection, Loan Unit Available

  • Brand: PB
  • MPN: WARPBW0300
  • Part #: WARPBW0300
  • UPC:
$999.00 Excluding GST$1,148.85 Including GST
Date Created: 08:38, 19-09-2019
Product URL: https://www.pbtech.co.nz/product/WARPBW0300/PB-Care-Plan-To-3-Years-----No-Excess-Fee-30-Days?pg=2
Branch
New Stock
On Display
Penrose
-
North Shore
-
Manukau
-
Auckland CBD
-
Auckland Uni
-
Henderson
-
Hamilton
-
Tauranga
-
New Plymouth
-
Wellington
-
Christchurch
-
Head Office (Web)
✔

Features

Your Rights

Your rights and remedies under PB Care give to your rights over and above the Consumer
Guarantees Act 1993 (CGA). Under the CGA:

All Products Must:

- be of acceptable quality (durable, safe, ft for purpose, free from defects, acceptable in look or fnish)
- be fit for any particular purpose you have told the supplier
- match a description, sample or model shown to you
- have good legal title, e.g. be able to be sold and not have any security interests registered against them
- be a reasonable price if no price is set
- arrive on time (within a reasonable time if not agreed) and in good condition
- have spare parts and repair facilities available (manufacturer is responsible). This does not apply if you are told about limited availability before you buy.

If these guarantees are not met, the supplier must remedy the issue by either repair, replacement, or if neither are possible, then a refund of the purchase price.

CGA Act 1993 http://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html

 

Your Right to Cancel

You have right to cancel PB Care within 14 days of date of purchase. You can cancel it by going to any PB store national wide or contacting PB Customer Service Team contacting details below. If you decided to cancel, you will get full refund of the purchase price of your PB Care.

PB Customer Service
587 Great South Road, Manukau, Auckland 2025.
customer.service@pbtech.co.nz 0800 - 728 324

 

Warrantor's Details

PB Care is provided by PB Technologies Limited. It's address, telephone number and email address are:

587 Great South Road, Manukau, Auckland 2025.
customer.service@pbtech.co.nz 0800 - 728 324

If you have any questions about PB Care, please contact PB Customer Service or any of our branches

Features

PB Care Benefit

Consumer Guarantees Act

Type of good or service covered

Applies to products sold by PB Tech where proof of purchase is provided

Applies to goods or services ordinarily acquired for personal, domestic or household use

Repair or replacement of faulty components with components of
the same value or comparable quality

Yes

Yes

Term

As selected in this document

A 'reasonable period of time' depending on the nature of the product

You can decide to repair or replace a component or a product

Yes - if the product has failed 3 times

Yes - in the case of substantial failure the consumer has the choice of remedy

Cover applies to replacement item

Yes - the remaining term under the PB Care
cover will transfer to the replacement item

Yes - for a 'reasonable' period

Cover for consequential losses

Yes - if they are reasonably foreseeable as a result of the failure (excluding loss of profits)

Yes - if they were reasonably foreseeable as a result of the failure

Fair Wear and Tear

Yes - if the customer has taken all due care to
protect the good

Yes - if it fails before it might reasonably have been expected to

Loan unit (available on Laptop , smartphone )

Yes

No

Priority scheduling for services and repairs

Yes

No

Accessories cover (Power Adapter, Battery, Cables)

Yes - 3 years

Yes - if Act Applies for 'reasonable' period

Hardware Cover

Yes - 3 years

Yes - if Act Applies for 'reasonable' period

Price Protection, within 30 days

Yes - 30 days

No

30% discount on labour charge for non-warranty covered problems

Yes

No

FREE check-up once per year (hardware only)

Yes

No

Commercial Use

Yes

Yes - if Act Applies and is not contracted Out

Operation System Reinstallation and MS Update (OS)

Yes

No - unless reasonably foreseeable as a result of the failure

Free Insurance Report (If insurance Claim needed)

Yes

No

 

PB Care Benefits

- Loan unit (available on Laptop, smartphone)
Should PB Tech need to keep your portable device on-site for inspection, overnight testing, repairs or servicing, we will loan you a unit to replace the absence of your laptop or smartphone for the duration of your service.

- Priority scheduling for services and repairs
If you need to bring your device or computer back to PB for servicing or a repair, your item will jump to the top of our queue and be the frst product looked at by our expert technician team

- Accessories cover (Power Adapter, Battery, and Cables)
PB Care will cover your power adapter & Laptop battery or other accessories which were included in your original package.

- Hardware Cover
This means your new tech is covered from the day of purchase to the end of your warranty in the unlikely event that any faults appear within the hardware.

- Price Protection, within 30 days
PB Care guarantees our Customer get the best price in PB Tech Ltd for 30 days following the purchase date
(set out above). If the product is sold at a lower price within 30 days of the purchase date, then the Customer
will be credited the difference between the original price and the lower price upon request.

- 30% discount on labour charge for non-warranty covered problems
If we fnd a fault with your tech that isn't covered by warranty conditions, PB Care gives you a 30% discount
on the normal price of repair or servicing the issue, should you wish for our technicians to solve the problem

- FREE check-up once per year (hardware only*)
PB Tech offers an annual complimentary hardware check-up on your device or computer for the duration of
your PB Care warranty period

- Commercial Use
PB Care will cover the warranty even under commercial usage

- Operation System update (OS)
PB Care will help you to upgrade your operating system to the newest version, by customer enquire only

- Free Insurance Report (If insurance Claim needed)
PB care will help you to issue insurance report when you need to claim from insurance company.

 

PB Care Terms & Conditions

1. The PB Care covers the item(s) specifed in the Invoice and purchased as new, which at the time of purchase included the manufacturer's
original written warranty. In order to be eligible for the PB Care, the manufacturer's warranty must provide at least 1 year parts and labour
coverage. The PB Care covers all mechanical and electrical defects that would normally be covered by the manufacturer's written
warranty, unless otherwise stated in the following terms and conditions.
2. PB Technologies reserves the right to claim under any relevant manufacturer's warranty, and PB Technologies will deal with the
manufacturer as required in order to meet its PB Care obligations.
3. The PB Care commences from the date of purchase, and extends the manufacturer's 1 or 2 year warranty to 2 or 3 years as specifed in
the PB CARE option you select (3 months to 1 year warranty for Off-lease/Ex-lease Products).
4. The PB Care is only valid for the product with the serial number recorded in the original proof of purchase (Invoice).
5. PB Care is for the repair or replacement of faulty components with components of the same value or comparable quality. The decision to
repair or replace a component or a product during the PB Care period will be made solely by PB Technologies in respect of an initial
product failure. However, if the product fails 3 or more times, the client can request a replacement product, rather than a repair..
6. PB Technologies will provide services during normal business hours and business days and therefore will be closed on Weekend and
Public Holidays.
7. PB Technologies will ensure that service is completed as quickly as possible, we are not responsible for delays caused by factors beyond
our control, including but not limited to manufacturer's delays in providing parts, and general manufacturer availability of parts.
8. The original proof of purchase must be provided by clients to claim the warranty/services. Clients will be charged a service fee for the
services rendered if such documentation is not available.
9. Clients are responsible for delivery of the warranted item to PB Technologies so it can be inspected and repaired or replaced unless the
warranted item is a Television (50" and over only) and you are located within 30km of a PB Technologies store in which case PB
Technologies will either cover the cost of an onsite service call to carry out an inspection / repair or arrange collection of the item.
10. The PB Care covers failure from fair wear and tear, provided the client has taken all reasonable steps to maintain and care for the product.
11. The PB Care does not cover repairs for the replacement of parts due to incompatibility.
12. PB Care only covers components that were present at the time of purchase. The PB Care does not cover any components that have
been ftted after the original purchase.
13. Damage to the item or its components, caused by power surges or spikes, including but not limited to, mains power and telecommuni
cation connections, or to other unspecifed sources, voltage ?uctuations, rust or corrosion are not covered by PB Care. Clients should
take all reasonable steps to protect against damage caused by power surges, such as purchasing a surge protector that complies with
local standards.
14. PB Care does not cover damage to the item caused by overheating as a result of sitting or positioning the item without adequate
ventilation for cooling or a dust free environment.
15. PB Technologies does not accept liability for items lost, damaged or stolen as a result of freight, courier or storage.
16. PB Care only covers hardware faults, and makes no provision for consequential loss of data of any type. It is the responsibility of the
client to make regular backups of all data.
17. PB Care will cover the cost of reloading operating systems and MS Updates. However, PB Care does not cover the cost of reloading
application software and data. Reloading services are available and will be charged to the client.
18. PB Technologies may replace the same, similar or slightly better item when the faulty item is not economical to repair. Technological
advances may result in a replacement item with a lower selling price than the original. The replacement cost shall not exceed the
original purchase price of the item.
19. If the item is replaced, any remaining term under PB Care will transfer to the new item.
20. PB Care does not cover loss or damage due to accidental or deliberate damage, negligence, abuse, wilful act, misuse, accident, theft,
sand, liquid, rust, battery leakage, flood, fire, earthquake, electrical storms or any other act of god, war or terrorism.
21. The following are not covered under PB Care: dropped product; collision with another object; any result of a malfunction or damage of
an operating part from failure to provide manufacturer's recommended maintenance; costs where no mechanical or electrical failure is
identifed; consequential loss of any type; normal maintenance costs.

Specifications

Date Created: 08:38, 19-09-2019
Product URL: https://www.pbtech.co.nz/product/WARPBW0300/PB-Care-Plan-To-3-Years-----No-Excess-Fee-30-Days?pg=2
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