"I had a machine that developed a fault just outside the normal warranty period and the extend cover meant a free repair."
"A bit of a toss up whether to self cover or buy extended cover ... I decided keyboard or USB plug failures would probably be after the 1 yr standard warrantee so got it. Yes the co ...view more"
"Although I haven't needed to use the insurance yet, it is a great deal for the price and gives peace of mind that the device is covered."
Your Rights
Your rights and remedies under PB Care give to your rights over and above the Consumer
Guarantees Act 1993 (CGA). Under the CGA:
All Products Must:
- be of acceptable quality (durable, safe, ft for purpose, free from defects, acceptable in look or fnish)
- be fit for any particular purpose you have told the supplier
- match a description, sample or model shown to you
- have good legal title, e.g. be able to be sold and not have any security interests registered against them
- be a reasonable price if no price is set
- arrive on time (within a reasonable time if not agreed) and in good condition
- have spare parts and repair facilities available (manufacturer is responsible). This does not apply if you are told about limited availability before you buy.
If these guarantees are not met, the supplier must remedy the issue by either repair, replacement, or if neither are possible, then a refund of the purchase price.
CGA Act 1993 http://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html
Your Right to Cancel
You have right to cancel PB Care within 14 days of date of purchase. You can cancel it by going to any PB store national wide or contacting PB Customer Service Team contacting details below. If you decided to cancel, you will get full refund of the purchase price of your PB Care.
PB Customer Service
587 Great South Road, Manukau, Auckland 2025.
customer.service@pbtech.co.nz 0800 - 728 324
Warrantor's Details
PB Care is provided by PB Technologies Limited. It's address, telephone number and email address are:
587 Great South Road, Manukau, Auckland 2025.
customer.service@pbtech.co.nz 0800 - 728 324
If you have any questions about PB Care, please contact PB Customer Service or any of our branches
Features |
PB Care Benefit |
Consumer Guarantees Act |
|
Type of good or service covered |
Applies to products sold by PB Tech where proof of purchase is provided |
Applies to goods or services ordinarily acquired for personal, domestic or household use |
|
Repair or replacement of faulty components with components of |
Yes |
Yes |
|
Term |
As selected in this document |
A 'reasonable period of time' depending on the nature of the product |
|
You can decide to repair or replace a component or a product |
Yes - if the product has failed 3 times |
Yes - in the case of substantial failure the consumer has the choice of remedy |
|
Cover applies to replacement item |
Yes - the remaining term under the PB Care |
Yes - for a 'reasonable' period |
|
Cover for consequential losses |
Yes - if they are reasonably foreseeable as a result of the failure (excluding loss of profits) |
Yes - if they were reasonably foreseeable as a result of the failure |
|
Fair Wear and Tear |
Yes - if the customer has taken all due care to |
Yes - if it fails before it might reasonably have been expected to |
|
Loan unit (available on Laptop , smartphone ) |
Yes |
No |
|
Priority scheduling for services and repairs |
Yes |
No |
|
Accessories cover (Power Adapter, Battery, Cables) |
Yes - 3 years |
Yes - if Act Applies for 'reasonable' period |
|
Hardware Cover |
Yes - 3 years |
Yes - if Act Applies for 'reasonable' period |
|
Price Protection, within 30 days |
Yes - 30 days |
No |
|
30% discount on labour charge for non-warranty covered problems |
Yes |
No |
|
FREE check-up once per year (hardware only) |
Yes |
No |
|
Commercial Use |
Yes |
Yes - if Act Applies and is not contracted Out |
|
Operation System Reinstallation and MS Update (OS) |
Yes |
No - unless reasonably foreseeable as a result of the failure |
|
Free Insurance Report (If insurance Claim needed) |
Yes |
No |
PB Care Benefits
- Loan unit (available on Laptop, smartphone)
Should PB Tech need to keep your portable device on-site for inspection, overnight testing, repairs or servicing, we will loan you a unit to replace the absence of your laptop or smartphone for the duration of your service.
- Priority scheduling for services and repairs
If you need to bring your device or computer back to PB for servicing or a repair, your item will jump to the top of our queue and be the frst product looked at by our expert technician team
- Accessories cover (Power Adapter, Battery, and Cables)
PB Care will cover your power adapter & Laptop battery or other accessories which were included in your original package.
- Hardware Cover
This means your new tech is covered from the day of purchase to the end of your warranty in the unlikely event that any faults appear within the hardware.
- Price Protection, within 30 days
PB Care guarantees our Customer get the best price in PB Tech Ltd for 30 days following the purchase date
(set out above). If the product is sold at a lower price within 30 days of the purchase date, then the Customer
will be credited the difference between the original price and the lower price upon request.
- 30% discount on labour charge for non-warranty covered problems
If we fnd a fault with your tech that isn't covered by warranty conditions, PB Care gives you a 30% discount
on the normal price of repair or servicing the issue, should you wish for our technicians to solve the problem
- FREE check-up once per year (hardware only*)
PB Tech offers an annual complimentary hardware check-up on your device or computer for the duration of
your PB Care warranty period
- Commercial Use
PB Care will cover the warranty even under commercial usage
- Operation System update (OS)
PB Care will help you to upgrade your operating system to the newest version, by customer enquire only
- Free Insurance Report (If insurance Claim needed)
PB care will help you to issue insurance report when you need to claim from insurance company.
PB Care Terms & Conditions
1. The PB Care covers the item(s) specifed in the Invoice and purchased as new, which at the time of purchase included the manufacturer's| Manufacturer Part No: | WARPBW0300 | Brand: | PB | Product Type: | - |
| UPC | - | Product Family: | - | Shipping Weight: | 0.01 kg |
| PB Part No: | WARPBW0300 | Product Model: | - | ||
| Warranty: | 12 months local warranty * * Warranty period is as stated above unless the manufacturer has chosen to specify a longer period. All warranties are return to base unless otherwise specified. |
||||
I had a machine that developed a fault just outside the normal warranty period and the extend cover meant a free repair.
good to have the extra warranty, you never know
A bit of a toss up whether to self cover or buy extended cover ... I decided keyboard or USB plug failures would probably be after the 1 yr standard warrantee so got it. Yes the cost of the new laptop had just shot up. A bonus was the 30day price flex matching. A week later PC Tech had a sale and I got 10% of the cost of the cover back from their price reduction on my laptop!
Although I haven't needed to use the insurance yet, it is a great deal for the price and gives peace of mind that the device is covered.
Was very impressed with what was included in this warranty for the price. Haven’t had to use it yet thankfully.
Good to have peace of mind if anything goes wrong
For what it covers the price is well justified for peace of mind if anything would go wrong
Just to be sure the product is safe for 3 years
will know more if we ever have to claim for this. However it gives peace of mind for an extended period if anything should go wrong.
Great product
Great product. Fantastic service. Will be shopping again very soon. :)
Hopefully I never have to use this feature, but it's nice knowing my computer will be taken care of if something goes wrong. The guys at PB Tech seemed super easy to work with and I feel confident they'd be able to help me out.
Your Rights
Your rights and remedies under PB Care give to your rights over and above the Consumer
Guarantees Act 1993 (CGA). Under the CGA:
All Products Must:
- be of acceptable quality (durable, safe, ft for purpose, free from defects, acceptable in look or fnish)
- be fit for any particular purpose you have told the supplier
- match a description, sample or model shown to you
- have good legal title, e.g. be able to be sold and not have any security interests registered against them
- be a reasonable price if no price is set
- arrive on time (within a reasonable time if not agreed) and in good condition
- have spare parts and repair facilities available (manufacturer is responsible). This does not apply if you are told about limited availability before you buy.
If these guarantees are not met, the supplier must remedy the issue by either repair, replacement, or if neither are possible, then a refund of the purchase price.
CGA Act 1993 http://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html
Your Right to Cancel
You have right to cancel PB Care within 14 days of date of purchase. You can cancel it by going to any PB store national wide or contacting PB Customer Service Team contacting details below. If you decided to cancel, you will get full refund of the purchase price of your PB Care.
PB Customer Service
587 Great South Road, Manukau, Auckland 2025.
customer.service@pbtech.co.nz 0800 - 728 324
Warrantor's Details
PB Care is provided by PB Technologies Limited. It's address, telephone number and email address are:
587 Great South Road, Manukau, Auckland 2025.
customer.service@pbtech.co.nz 0800 - 728 324
If you have any questions about PB Care, please contact PB Customer Service or any of our branches
Features |
PB Care Benefit |
Consumer Guarantees Act |
|
Type of good or service covered |
Applies to products sold by PB Tech where proof of purchase is provided |
Applies to goods or services ordinarily acquired for personal, domestic or household use |
|
Repair or replacement of faulty components with components of |
Yes |
Yes |
|
Term |
As selected in this document |
A 'reasonable period of time' depending on the nature of the product |
|
You can decide to repair or replace a component or a product |
Yes - if the product has failed 3 times |
Yes - in the case of substantial failure the consumer has the choice of remedy |
|
Cover applies to replacement item |
Yes - the remaining term under the PB Care |
Yes - for a 'reasonable' period |
|
Cover for consequential losses |
Yes - if they are reasonably foreseeable as a result of the failure (excluding loss of profits) |
Yes - if they were reasonably foreseeable as a result of the failure |
|
Fair Wear and Tear |
Yes - if the customer has taken all due care to |
Yes - if it fails before it might reasonably have been expected to |
|
Loan unit (available on Laptop , smartphone ) |
Yes |
No |
|
Priority scheduling for services and repairs |
Yes |
No |
|
Accessories cover (Power Adapter, Battery, Cables) |
Yes - 3 years |
Yes - if Act Applies for 'reasonable' period |
|
Hardware Cover |
Yes - 3 years |
Yes - if Act Applies for 'reasonable' period |
|
Price Protection, within 30 days |
Yes - 30 days |
No |
|
30% discount on labour charge for non-warranty covered problems |
Yes |
No |
|
FREE check-up once per year (hardware only) |
Yes |
No |
|
Commercial Use |
Yes |
Yes - if Act Applies and is not contracted Out |
|
Operation System Reinstallation and MS Update (OS) |
Yes |
No - unless reasonably foreseeable as a result of the failure |
|
Free Insurance Report (If insurance Claim needed) |
Yes |
No |
PB Care Benefits
- Loan unit (available on Laptop, smartphone)
Should PB Tech need to keep your portable device on-site for inspection, overnight testing, repairs or servicing, we will loan you a unit to replace the absence of your laptop or smartphone for the duration of your service.
- Priority scheduling for services and repairs
If you need to bring your device or computer back to PB for servicing or a repair, your item will jump to the top of our queue and be the frst product looked at by our expert technician team
- Accessories cover (Power Adapter, Battery, and Cables)
PB Care will cover your power adapter & Laptop battery or other accessories which were included in your original package.
- Hardware Cover
This means your new tech is covered from the day of purchase to the end of your warranty in the unlikely event that any faults appear within the hardware.
- Price Protection, within 30 days
PB Care guarantees our Customer get the best price in PB Tech Ltd for 30 days following the purchase date
(set out above). If the product is sold at a lower price within 30 days of the purchase date, then the Customer
will be credited the difference between the original price and the lower price upon request.
- 30% discount on labour charge for non-warranty covered problems
If we fnd a fault with your tech that isn't covered by warranty conditions, PB Care gives you a 30% discount
on the normal price of repair or servicing the issue, should you wish for our technicians to solve the problem
- FREE check-up once per year (hardware only*)
PB Tech offers an annual complimentary hardware check-up on your device or computer for the duration of
your PB Care warranty period
- Commercial Use
PB Care will cover the warranty even under commercial usage
- Operation System update (OS)
PB Care will help you to upgrade your operating system to the newest version, by customer enquire only
- Free Insurance Report (If insurance Claim needed)
PB care will help you to issue insurance report when you need to claim from insurance company.
PB Care Terms & Conditions
1. The PB Care covers the item(s) specifed in the Invoice and purchased as new, which at the time of purchase included the manufacturer's
