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PB Care Terms & Conditions

1. The PB Care covers the item(s) specified in the Invoice and purchased as new, which at the time of purchase included the manufacturer's original written warranty. In order to be eligible for the PB Care, the manufacturer's warranty must provide at least 1 year parts and labour coverage. The PB Care covers all mechanical and electrical defects that would normally be covered by the manufacturer's written warranty, unless otherwise stated in the following terms and conditions.
2. PB Tech reserves the right to claim under any relevant manufacturer's warranty, and PB Tech will deal with the manufacturer as required in order to meet its PB Care obligations.
3. The PB Care commences from the date of purchase, and extends the manufacturer's 1 or 2 year warranty to 2 or 3 years as specified in the PB CARE option you select (3 months to 1 year warranty for Off-lease/Ex-lease Products).
4. The PB Care is only valid for the product with the serial number recorded in the original proof of purchase (Invoice).
5. PB Care is for the repair or replacement of faulty components with components of the same value or comparable quality. The decision to repair or replace a component or a product during the PB Care period will be made solely by PB Tech in respect of an initial product failure. However, if the product fails 3 or more times, the client can request a replacement product, rather than a repair.
6. PB Tech will provide services during normal business hours and business days and therefore will be closed on Weekend and Public Holidays.
7. PB Tech will ensure that service is completed as quickly as possible, we are not responsible for delays caused by factors beyond our control, including but not limited to manufacturer's delays in providing parts, and general manufacturer availability of parts.
8. The original proof of purchase must be provided by clients to claim the warranty/services. Clients will be charged a service fee for the services rendered if such documentation is not available.
9. Clients are responsible for delivery of the warranted item to PB Tech so it can be inspected and repaired or replaced unless the warranted item is a Television (50" and over only) and you are located within 30km of a PB Tech store in which case PB Tech will either cover the cost of an onsite service call to carry out an inspection/repair or arrange collection of the item.
10. The PB Care covers failure from fair wear and tear, provided the client has taken all reasonable steps to maintain and care for the product.
11. The PB Care does not cover repairs for the replacement of parts due to incompatibility.
12. PB Care only covers components that were present at the time of purchase. The PB Care does not cover any components that have been fitted after the original purchase.
13. Damage to the item or its components, caused by power surges or spikes, including but not limited to, mains power and telecommunication connections, or to other unspecified sources, voltage fluctuations, rust or corrosion are not covered by PB Care. Clients should take all reasonable steps to protect against damage caused by power surges, such as purchasing a surge protector that complies with local standards.
14. PB Care does not cover damage to the item caused by overheating as a result of sitting or positioning the item without adequate ventilation for cooling or a dust-free environment.
15. PB Tech does not accept liability for items lost, damaged or stolen as a result of freight, courier or storage.
16. PB Care only covers hardware faults, and makes no provision for consequential loss of data of any type. It is the responsibility of the client to make regular backups of all data.
17. PB Care will cover the cost of reloading operating systems and MS Updates. However, PB Care does not cover the cost of reloading application software and data. Reloading services are available and will be charged to the client.
18. PB Tech may replace the same, similar or slightly better item when the faulty item is not economical to repair. Technological advances may result in a replacement item with a lower selling price than the original. The replacement cost shall not exceed the original purchase price of the item.
19. If the item is replaced, any remaining term under PB Care will transfer to the new item.
20. PB Care does not cover loss or damage due to accidental or deliberate damage, negligence, abuse, wilful act, misuse, accident, theft, sand, liquid, rust, battery leakage, flood, fire, earthquake, electrical storms or any other act of god, war or terrorism.
21. The following are not covered under PB Care: dropped product; collision with another object; any result of a malfunction or damage of an operating part from a failure to provide manufacturer's recommended maintenance; costs where no mechanical or electrical failure is identified; consequential loss of any type; normal maintenance costs.