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Tell us about your PB Tech experienceIf you're happy with our service or products, we would love to hear from you!
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  • "Just wanted to say a very big thank you to Alan (service manager) at PB Tech Tauranga who went out of his way to help me get my new PC up and running -- not only on the phone but also staying late to wait for me to bring my system in to test after 5pm on a Saturday! You guys rock!" Mike ~ 03 Jul 2017
  • "Huge shout out to the staff at the Hamilton Store who went out of their way tp replace faulty laptop chargers. I just wanted the staff to know that I appreciated the time they took to deal with the problems. My twins are in school happy today with fully charged laptops. Amazing service. I am saving for my youngest daughter's laptop for high school next year and will definitely buy at PB Tech Hamilton" donna ~ 21 Jun 2017
  • "I would like to pay compliment to Mr. Aaron Kao, the Manager and the attending technician, Tyrone who served me when I came to have my virus infected laptop serviced. They are a great team and their professionalism is commendable. They are attentive to my laptop problems and showed patience and great customer care. They delight their customers with your great teamwork. Thank you Aaron and Tyrone. I will certainly recommend your services to friends who has an IT need. Your good customer care will be a great asset to PB Technologies as customers remembers how they are cared for," Adeline ~ 07 Jun 2017
  • "I have always had good service at your stores, but Lester Zhou at the Manukau branch has provided exceptional service. He is very professional, knowledgeable and friendly and a pleasure to do business with." Kevin ~ 29 May 2017
  • "PB Tech is an absolutely outstanding store! Whenever I need something and I order it online, it is always on my doorstep the next day! Huge thanks to everyone at PB Tech for your excellent service. This is by far the best place in the country to buy anything tech related!" Joshua ~ 22 May 2017
  • "Brian from the Hamilton team has been an absolutely amazing help with the build of our PC. Knows his stuff and managed to secure the best hardware for the build." Demi ~ 04 Apr 2017
  • "I just wanna really thank everyone at PB Tech Hamilton for being such a great team. I have owned and operated an IT support business in Raglan for the last 17 years, and have flourished with PB Tech Hamilton as my supplier. My amazing, well informed, driven salesperson Brian is always willing to go that extra bit for me when it comes to making sure my business is supplied with machines/parts/services/software. If i need something today, he makes it happen, Ive even had machines hand delivered 35 minutes from the shop, and trust him with tens of thousands of dollars of purchases a month, and don't get let down. PB Tech Delivers. Communication, great team, great prices, quality of product, knowledge of product from sales team, personalized service, and hands down the best billing team are the reasons why I use pb tech for 95% of my IT purchases." Jake ~ 29 Mar 2017
  • "Thank you to your team for looking after me on Saturday and Sunday with my purchase and then the repair on Sunday urgently to get me back to Dunedin. I am very appreciative of your service and found your team very supportive and friendly. Also I was greatful to the young very quiet fellow who fixed then went the extra mile to trip to out in the rain and put the box in my car. I am coming back up in a few weeks for my son the buy his PC, and because of this he is very keen to get his from you guys as well because nothing beats good customer service. I also want to buy more things." Maria ~ 14 Mar 2017
  • "PB Tech is a great store and from the moment you walk through the door it really feels like you enter a whole new world and all the struggles and first world problems are instantaneously taken off your shoulder. The staff are always really nice and always want to help along with being enthusiastic PB tech is such a laid back place and it doesn't even really feel like a store you can just go in try all their gadgets and then walk out again. Trying the HTC Vive was an awesome experience for me but being in PB Tech it felt so natural to go and ask if I can try it out and when no one is there you can literally play to you hearts desire. PB Tech is the most advanced, inspiring and all round fun place to go and to be honest it can sometimes be more enjoyable than Rainbows End!" Charlie ~ 13 Mar 2017
  • "I'd like to say that Soen On So was very helpful and very good at providing technical supports in my time of need." Daniel ~ 11 Mar 2017
  • "Man, I wanted to mention how grateful I am. Was looking for a Digital Recorder, previous one just died, needed to shoot for a martial art form. Searched all over local NZ stores, very few had good quality ones, fewer had any in stock. Didn't see it on PriceSpy, but PB-Tech had not only the cheapest price, but the most in stock, and could even deliver the next day. Right under my nose, I should have checked PB to start with, would've saved me an hour. Thanks so much for your good taste and value!" Otto ~ 10 Mar 2017
  • "I just wanted to say a huge thank you to Dave Moynahan who was so friendly and helpful with my online purchase issue. Amazing service!" Meg ~ 24 Feb 2017
  • "I would like to say a BIG thanks to Anthony Aguilar and his Team at the PB Technology Christchurch branch. Because their customer service is Awesome and Exceptional..... I say this because my computer got misplaced by the courier's at their branch during the Christmas period. Joseph Liang, Dean Herd and Anthony Aguilar set me up straight away with a brand new computer before Christmas day. Well done you guy's I am very happy with my new machine and keep up the great work!! I will definitely do business again in the future." Richard ~ 24 Feb 2017
  • "I purchased a tablet from shop display because no others of that moidel were available. Unfortunately it turned out to have a couple of problems. PB checked the problems and gave me a credit but I was unable to find (with friendly staff assistance) an equivalent product which met my requirements. At that point PB refunded my money. Every step of the way, PB staff were helpful and professional. I was most impressed." Patrick ~ 05 Jan 2017
  • "A great Pb tech experience. The staff really know what they are doing and they are enthusiast about tech which really shows when you need a hand. I buy most of my tech here because I know if anything goes wrong I can get a hand." Evan ~ 01 Jan 2017
  • "Huge thanks to Jamie in the Hamilton branch who helped and installed a new stick of RAM in an off-lease PC for me. He even tested and verified that everything was working! Very much appreciated" Daniel ~ 30 Dec 2016
  • "Helpful Dedicated and Enthusiastic Staff Well Done!!! I purchased components to make my first computer 2 days ago. Things did not go well and the computer failed to start. (A faulty RAM stick we discovered later) Being my first build, I was a bit anxious going into the shop ans asking for help. Jaak, Ollie and Daniel were exceedingly helpful. They did not let me leave the shop without testing every component until the fault was identified. It is obvious that the shop staff are technology enthusiasts themselves. Thank you for your kindness today. I'll be back." Navin ~ 11 Dec 2016
  • "Hi, I now source all of my ICT needs from PBTech. Not only do they have the best range in Wellington, but their repair service is without parallel. I have brought in 5 PCs over recent months to fix a range of problems, so that I can keep on folding for FAH. They have upgraded or repaired all of them quickly and fully. Their customer-service is really friendly and approachable, and not just for nerds. I cannot praise them enough - they have got my business for the foreseeable future ... Thanks!" Nick ~ 28 Nov 2016
  • "3rd purchase just recently, Rex Liu & Phillip Li had assisted on the item export and discounts! Despite my 1 shortfall of a laptop mobo/gpu being faulty. I will recommend Pbtech as a good place to purchase items." Vishaal ~ 18 Nov 2016
  • "Have bought a ton of stuff from these guys over the years, never had a problem - until my last PC build a couple of months ago. It was a complete replacement build - bought some great components, put it all together and worked a treat... for about two weeks. After which something (likely some kind of power surge despite my UPS setup) took out both the motherboard and CPU. Tough one to solve, but first the service guys first replaced the MB, was still dead on arrival, then replaced the CPU - and it's been humming ever since. So just wanted to pop in and say thanks for having my back on that one - could have been left with a very expensive paperweight!" Ian ~ 11 Nov 2016
  • "I came into your Hamilton store on Wednesday 2nd November to build a PC and was helped by a gentleman by the name of Brian White. I would just like to say I was extremely impressed with his customer service & mannerism which was friendly and fun while still professional. The skill set Brian displayed whilst dealing with me was impeccable. This guy was extremely efficient and great at his job. Brian was very keen and more than willing to assist despite my multiple requests for different options/changes and was able to answer all of questions very promptly and in full detail. He would also consult with his co-worker and completely explain the reasoning behind what he was doing which made me feel comfortable and like he was making every possible effort to get it 100% right. He even helped me out to my car at the end. I am a Customer Service Manager overseeing a large number of staff and it is safe for me to say that service and passion like that is not common and should be recognised where ever possible. Absolutely fantastic!!" Mikey ~ 05 Nov 2016
  • "My Gigabyte motherboard is dead following an official BIOS update from Gigabyte. I went to the Wellington branch today (29-Oct-16) and spoken to Jimmy at the Service Department. Despite having his hands full with a physical office move at the Wellington branch. Jimmy committed to fixing my motherboard issue and he did what he promise on the day in a professional manner. I am a long time customer of PB Tech and the consistent excellent customer experience that I get from PB Tech Wellington (both Sales and Services) is highly commended. It is the "putting it right which counts" and PB Tech does not let you down when thing goes wrong." Lim ~ 29 Oct 2016
  • "I Would like to say a big thankyou to the team at Christchurch PB Technologies they are great to deal with and their service is exceptional. I will be more than happy to deal with them again in the future..Cheers." richard ~ 23 Oct 2016
  • "Duncan Cameron in your Wellington branch, served me in store two weeks ago. He listened to the problem, tested the equipment, then remedied it in a prompt and professional manner. Leaving me very impressed with his attitude, and level of excellent customer service. Well done and many thanks Duncan !!!!!! Cheers Alan" Alan ~ 19 Oct 2016
  • "Fantastic customer service. Thanks so much Wayne, Terry & Vivian. It's really appreciated." Avionne ~ 04 Oct 2016
  • "Liam at wellington PB was really helpful with my price range and giving me his personal opinion on the parts ill be using for my pc." Ethan ~ 03 Oct 2016
  • "Ryan from PB Tech Penrose provided me with wonderful customer service whilst working out the most ideal phone for me to purchase and the protective products to go along with it. Thanks Ryan!" Emma ~ 29 Sep 2016
  • "Really impressed with the service at Auckland CBD. Sunny was really knowledgeable and helpful." Nat ~ 25 Sep 2016
  • "Harry at PB Tech Service Dpt North Shore is the best employee to ever work at PB tech. He is helpful, kind, and has a very peaceful demeanour. Thanks Harry!" Arno ~ 15 Sep 2016
  • "What I like is people that don't make excuses by saying that they do not work on certain makes. Not even the NZ agents could repair my phones software. It took a while but you guys hung in there and did it. That's what I like. Never give up. Thanks guys." Jacobus ~ 09 Sep 2016
  • "Customer Service by far the best in Christchurch, Thanks to Nancy for the quick response and effort I was able to get what i wanted. AAA+++" Wilson ~ 08 Sep 2016
  • "I cannot say enough good things about Lei from Manukau. This man has gone to ungodly lengths to help my husband and myself for the last 2 years on countless purchases. He defines the words "customer service" to a "T" absolutely and then some. Truly, you have a gentleman working for you. He is absolutely takes care of you from beginning to end no matter what you need. Doesn't matter if he needs to have it shipped in or if its in store. Lei really knows his Technology. From Laptops, to phones, to memory, to cameras, to NAS setups the list is endless. GO SEE LEI if you want to be taken care of properly." Katharine ~ 30 Aug 2016
  • "Purchased a Nexus 6P on sale yesterday, arrived today - and via Rural Delivery too! Incredible service as always - thanks PBTech!" Ian ~ 25 Aug 2016
  • "Have been a happy customer for many years starting when north shore branch opened. Having relocated to Hastings 3 1/2years ago, the service provided by Brett Wellington, on line sales is fantastic. Keep it up Brett" Luis ~ 22 Aug 2016
  • "Thank you to Manukau Service Centre. Special thanks to John De la Rosa who service my desktop and promptly fixed my computer." Art ~ 19 Aug 2016
  • "I was served by Tony Chan at Manakau on Sunday, he was knowledgeable and really helpful. Great customer service, means I will keep going back. Thanks Tony!" Andrew ~ 08 Aug 2016
  • "A HUGE thank you to Kin Wong from PB tech in Penrose! I sifted through about 3 sales people until I found Kin who was bursting with "non-affronting enthusiasm". Came in and left with the perfect laptop and never once felt pressured. 100% sure i got the best deal as Kin even hopped on TradeMe to show I was being looked after. Will be coming back to buy that OnePlus ASAP dude! GIVE THIS MAN A PAY RISE!" James ~ 07 Aug 2016
  • "Princo disks were of high standard and I was happily supplied on time" Malcolm ~ 19 Jul 2016
  • "Thanks to Nate from North Shore branch for the advice and assistance with PC purchase." Nigel ~ 12 Jul 2016
  • "Just received another order from PB Tech..Absolutely fantastic service and the prices are brilliant. PB Tech makes online shopping just so easy and I have only had great service with my orders. Thanks PB Tech" Brian ~ 08 Jul 2016
  • "Thank you Nancy in CHCH branch for organising the urgent delivery of screens for our event!" Alvin ~ 06 Jul 2016
  • "big thanks for you , Toma in manukau, the gaming rig is working perfect, i told all of my mates, if they need new gaming pc, you are the right person. thank you." Kieran ~ 15 Jun 2016
  • "My first experience with PB tech in Christchurch was a few months ago when I bought a drone. Living in Invercargill I thought it was going to be hard but Nancy from the Christchurch store made the whole process so easy. Thats why when it came to buying a new PC I new exactly who to go to and once again Nancy was a star and im extremely happy with the new rig. Pb Tech Christchurch #1" Steve ~ 15 Jun 2016
  • "A big shoutout to Hugo and the Penrose team for helping me resolve a problem with an order for a desktop workstation build - communication and customer service was excellent. Was expecting much more hassle after receiving an incorrect part, but I was looked after in a professional, understanding, and prompt manner. I recommend PB to all my colleagues and friends for their tech purchases. Thanks again!" Anthony ~ 02 Jun 2016
  • "excellent service from PBT Manukau team, had trouble getting replacement toner for my Fuji printer which no one have stock and keen to sort out for me from competitors, talk to PB Manukau the sales team is awesome, patience and knowledgeable even thought I am just after some thing under $100 bucks, the store manager Terry was handling my problem and got my toner ordered and delivered today! cant expect more A+++ 10/10 store!" John ~ 26 May 2016
  • "PB's Wellington today, thanks very much to Duncan (Tech) for the professional, swift service. Replaced the HD while we waited in an older box, which we purchased from Mark many years previous. Our family has dealt with PB.'s for many years now for all our many computers, no major probs. ,always a good deal and great service. (Mark, we think Duncan deserves consideration for a raise, fixed our problem while attending to two other customers, all with a professional and friendly manner. )" Bill ~ 21 May 2016
  • "Honestly so impressed with the service from PBT. I would recommend to absolutely anyone and everyone :) 10/10" Jeff ~ 20 May 2016
  • "I was so impressed with Anthony's service (PB Tech, Christchurch). I messaged him and got a wicked sense of nostalgia as we looked back upon our days as together in the wiggles. Honestly fantastic service here, I won't fall asleep, that's for sure." Jeff ~ 19 May 2016
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