PB Care Plan To 1 Years (Off-Lease Only)--No Excess Fee, 30 Days Price Protection, Loan Unit Available
- Brand: PB
- MPN: WARPBW0100
- Part #: WARPBW0100
- UPC:
What PB Tech customers are saying about this product...
See More Reviews"Good to have the 12 month peace of mind of these PB care warranties."
"Had an issue with the first computer I was sent shortly after arrival. Was able to return the computer and was issued with a replacement Had great service from the Manukau PB tea ...view more"
"feel safer to have this"
Features
Your Rights
Your rights and remedies under PB Care give to your rights over and above the Consumer
Guarantees Act 1993 (CGA). Under the CGA:
All Products Must:
- be of acceptable quality (durable, safe, ft for purpose, free from defects, acceptable in look or fnish)
- be fit for any particular purpose you have told the supplier
- match a description, sample or model shown to you
- have good legal title, e.g. be able to be sold and not have any security interests registered against them
- be a reasonable price if no price is set
- arrive on time (within a reasonable time if not agreed) and in good condition
- have spare parts and repair facilities available (manufacturer is responsible). This does not apply if you are told about limited availability before you buy.
If these guarantees are not met, the supplier must remedy the issue by either repair, replacement, or if neither are possible, then a refund of the purchase price.
CGA Act 1993 http://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html
Your Right to Cancel
You have right to cancel PB Care within 14 days of date of purchase. You can cancel it by going to any PB store national wide or contacting PB Customer Service Team contacting details below. If you decided to cancel, you will get full refund of the purchase price of your PB Care.
PB Customer Service
587 Great South Road, Manukau, Auckland 2025.
customer.service@pbtech.co.nz 0800 - 728 324
Warrantor's Details
PB Care is provided by PB Technologies Limited. It's address, telephone number and email address are:
587 Great South Road, Manukau, Auckland 2025.
customer.service@pbtech.co.nz 0800 - 728 324
If you have any questions about PB Care, please contact PB Customer Service or any of our branches
Features |
PB Care Benefit |
Consumer Guarantees Act |
|
Type of good or service covered |
Applies to products sold by PB Tech where proof of purchase is provided |
Applies to goods or services ordinarily acquired for personal, domestic or household use |
|
Repair or replacement of faulty components with components of |
Yes |
Yes |
|
Term |
As selected in this document |
A 'reasonable period of time' depending on the nature of the product |
|
You can decide to repair or replace a component or a product |
Yes - if the product has failed 3 times |
Yes - in the case of substantial failure the consumer has the choice of remedy |
|
Cover applies to replacement item |
Yes - the remaining term under the PB Care |
Yes - for a 'reasonable' period |
|
Cover for consequential losses |
Yes - if they are reasonably foreseeable as a result of the failure (excluding loss of profits) |
Yes - if they were reasonably foreseeable as a result of the failure |
|
Fair Wear and Tear |
Yes - if the customer has taken all due care to |
Yes - if it fails before it might reasonably have been expected to |
|
Loan unit (available on Laptop , smartphone ) |
Yes |
No |
|
Priority scheduling for services and repairs |
Yes |
No |
|
Accessories cover (Power Adapter, Battery, Cables) |
Yes - 1 year |
Yes - if Act Applies for 'reasonable' period |
|
Hardware Cover |
Yes - 1 year |
Yes - if Act Applies for 'reasonable' period |
|
Price Protection, within 30 days |
Yes - 30 days |
No |
|
30% discount on labour charge for non-warranty covered problems |
Yes |
No |
|
FREE check-up once per year (hardware only) |
Yes |
No |
|
Commercial Use |
Yes |
Yes - if Act Applies and is not contracted Out |
|
Operation System Reinstallation and MS Update (OS) |
Yes |
No - unless reasonably foreseeable as a result of the failure |
|
Free Insurance Report (If insurance Claim needed) |
Yes |
No |
PB Care Benefits
- Loan unit (available on Laptop, smartphone)
Should PB Tech need to keep your portable device on-site for inspection, overnight testing, repairs or servicing, we will loan you a unit to replace the absence of your laptop or smartphone for the duration of your service.
- Priority scheduling for services and repairs
If you need to bring your device or computer back to PB for servicing or a repair, your item will jump to the top of our queue and be the frst product looked at by our expert technician team
- Accessories cover (Power Adapter, Battery, and Cables)
PB Care will cover your power adapter & Laptop battery or other accessories which were included in your original package.
- Hardware Cover
This means your new tech is covered from the day of purchase to the end of your warranty in the unlikely event that any faults appear within the hardware.
- Price Protection, within 30 days
PB Care guarantees our Customer get the best price in PB Tech Ltd for 30 days following the purchase date
(set out above). If the product is sold at a lower price within 30 days of the purchase date, then the Customer
will be credited the difference between the original price and the lower price upon request.
- 30% discount on labour charge for non-warranty covered problems
If we fnd a fault with your tech that isn't covered by warranty conditions, PB Care gives you a 30% discount
on the normal price of repair or servicing the issue, should you wish for our technicians to solve the problem
- FREE check-up once per year (hardware only*)
PB Tech offers an annual complimentary hardware check-up on your device or computer for the duration of
your PB Care warranty period
- Commercial Use
PB Care will cover the warranty even under commercial usage
- Operation System update (OS)
PB Care will help you to upgrade your operating system to the newest version, by customer enquire only
- Free Insurance Report (If insurance Claim needed)
PB care will help you to issue insurance report when you need to claim from insurance company.
PB Care Terms & Conditions
1. The PB Care covers the item(s) specifed in the Invoice and purchased as new, which at the time of purchase included the manufacturer'soriginal written warranty. In order to be eligible for the PB Care, the manufacturer's warranty must provide at least 1 year parts and labour
coverage. The PB Care covers all mechanical and electrical defects that would normally be covered by the manufacturer's written
warranty, unless otherwise stated in the following terms and conditions.
2. PB Technologies reserves the right to claim under any relevant manufacturer's warranty, and PB Technologies will deal with the
manufacturer as required in order to meet its PB Care obligations.
3. The PB Care commences from the date of purchase, and extends the manufacturer's 1 or 2 year warranty to 2 or 3 years as specifed in
the PB CARE option you select (3 months to 1 year warranty for Off-lease/Ex-lease Products).
4. The PB Care is only valid for the product with the serial number recorded in the original proof of purchase (Invoice).
5. PB Care is for the repair or replacement of faulty components with components of the same value or comparable quality. The decision to
repair or replace a component or a product during the PB Care period will be made solely by PB Technologies in respect of an initial
product failure. However, if the product fails 3 or more times, the client can request a replacement product, rather than a repair..
6. PB Technologies will provide services during normal business hours and business days and therefore will be closed on Weekend and
Public Holidays.
7. PB Technologies will ensure that service is completed as quickly as possible, we are not responsible for delays caused by factors beyond
our control, including but not limited to manufacturer's delays in providing parts, and general manufacturer availability of parts.
8. The original proof of purchase must be provided by clients to claim the warranty/services. Clients will be charged a service fee for the
services rendered if such documentation is not available.
9. Clients are responsible for delivery of the warranted item to PB Technologies so it can be inspected and repaired or replaced unless the
warranted item is a Television (50" and over only) and you are located within 30km of a PB Technologies store in which case PB
Technologies will either cover the cost of an onsite service call to carry out an inspection / repair or arrange collection of the item.
10. The PB Care covers failure from fair wear and tear, provided the client has taken all reasonable steps to maintain and care for the product.
11. The PB Care does not cover repairs for the replacement of parts due to incompatibility.
12. PB Care only covers components that were present at the time of purchase. The PB Care does not cover any components that have
been ftted after the original purchase.
13. Damage to the item or its components, caused by power surges or spikes, including but not limited to, mains power and telecommuni
cation connections, or to other unspecifed sources, voltage fluctuations, rust or corrosion are not covered by PB Care. Clients should
take all reasonable steps to protect against damage caused by power surges, such as purchasing a surge protector that complies with
local standards.
14. PB Care does not cover damage to the item caused by overheating as a result of sitting or positioning the item without adequate
ventilation for cooling or a dust free environment.
15. PB Technologies does not accept liability for items lost, damaged or stolen as a result of freight, courier or storage.
16. PB Care only covers hardware faults, and makes no provision for consequential loss of data of any type. It is the responsibility of the
client to make regular backups of all data.
17. PB Care will cover the cost of reloading operating systems and MS Updates. However, PB Care does not cover the cost of reloading
application software and data. Reloading services are available and will be charged to the client.
18. PB Technologies may replace the same, similar or slightly better item when the faulty item is not economical to repair. Technological
advances may result in a replacement item with a lower selling price than the original. The replacement cost shall not exceed the
original purchase price of the item.
19. If the item is replaced, any remaining term under PB Care will transfer to the new item.
20. PB Care does not cover loss or damage due to accidental or deliberate damage, negligence, abuse, wilful act, misuse, accident, theft,
sand, liquid, rust, battery leakage, flood, fire, earthquake, electrical storms or any other act of god, war or terrorism.
21. The following are not covered under PB Care: dropped product; collision with another object; any result of a malfunction or damage of
an operating part from failure to provide manufacturer's recommended maintenance; costs where no mechanical or electrical failure is
identifed; consequential loss of any type; normal maintenance costs.
Specifications
* Warranty period is as stated above unless the manufacturer has chosen to specify a longer period.
All warranties are return to base unless otherwise specified.
Reviews
Filter Results
Do you own this product?
Great value for peace of mind
Good to have the 12 month peace of mind of these PB care warranties.
One year Care Plan
Had an issue with the first computer I was sent shortly after arrival. Was able to return the computer and was issued with a replacement Had great service from the Manukau PB team, but as it was very early in the Care Plan not sure what difference it made to the service. However I bought an off lease computer and therefore would recommend anyone doing the same to purchase a care plan.
good price
feel safer to have this
A GREAT PEICE AND AWESOME PRODUCT
Awesome value my daughter loves her chrome book
A great purchase for the price
Love the laptop and I needed this kind of product to be able to take to the work for presentations and easy to carry as its very light.
Peace of mind
Hopefully never need this as product has a long life.
Seems a good purchase for price
I have only used my Think-pad for 3 weeks (as part of a business) and am still trying to get my head around functions like Windows 10 and Microsoft Office having come from a Windows 7 environment ! For example the system wants me to open something in Outlook so I can forward a document to an email recipient - also I am still trying to work out how to save an excel or word document to PDFs. Otherwise all good.
Good to have just in case :)
I second Ethan ;) but great value add for the peace of mind at a good price.
What to say... hopefully i never have to use this, but great value with my purchase. Thanks PBTech
Delivery & Pick-up
Delivery Estimates
The estimated time to ship for each product we sell is detailed on the individual product page just underneath the price. From when your items ship, products typically arrive within 1 working day for North Island deliveries and 2 working days for South Island deliveries. Rural deliveries may take an extra working day, and bulk deliveries may take an extra 2-4 working days.
Same Day Delivery
Need your order in a hurry? PB Tech offers same day delivery for the Auckland, Hamilton & Christchurch region. Simple place your order before 2pm (provided your items are in stock) and select one of our same day delivery options 'Evening Delivery' or 'Urgent 3-hour Delivery' in the checkout. T&C's apply. Learn more about Same Day Delivery.
Shipping Costs
Shipping costs vary based on your location and the items being shipped and in some cases shipping may even be FREE.
To calculate what the shipping costs will be for your order, add the items you are interested in to your cart, view the Shopping Cart page, and select your 'Delivery Area' to calculate the shipping cost.
Shipping Security & Insurance
All orders shipped by PB Tech are sent via a courier with a signature required for each delivery. In some cases, and only where you have given the courier company permission to leave orders at a designated location, your order may be delivered without requiring a signature. All orders sent by PB Tech are fully insured in the unlikely event that your item(s) are damaged or go missing in transit.
1 Hour Store Pick-up / Click & Collect
You can pick-up your online order from any of our stores nationwide. You can select which store you want to pick up from at the checkout. Provided the store you select has stock and there's no hold-ups with payment we will have your order ready within 1 hour (during normal trading hours for that store) otherwise it may take up to 5 working days to transfer the stock to the store so your order can be fulfilled. Learn more about our Click & Collect process.
Overseas Shipments
PB Tech regularly ships overseas to Australia and beyond. If you are located in Australia, you can order directly from our Australian site www.pbtech.com/au. If you are from another country you can order from www.pbtech.com
Returns & Warranty
7 day right of exchange
If you change your mind after making a purchase, or realise you have ordered the incorrect item, you can enjoy the peace of mind that we offer a 7 day exchange policy.
To exchange a product, goods must be sealed / unopened, with packaging in original condition, and accompanied by a valid receipt dated no more than 7 calendar days from when you request an exchange.
If there is not a suitable product that can be exchanged for your returned item you will be offered a credit on your account or gift card based on the value paid at the time of purchase.
Please note, items purchased on finance cannot be exchanged for a gift card.
Hassle free warranty service
If your product develops a fault within the manufacturer warranty period, you can either contact the manufacturer directly (some manufacturers provide a high level of warranty service - including free pickup or in some cases onsite repair), or return to one of our services centres / stores. Where the product has been directly imported by PB Tech, you need to contact us directly or present the product at any one of our service centres / stores together with your proof of purchase.
If your product develops a fault outside of the manufacturer warranty or PB Tech warranty period, we offer a full repair service and are an authorised repair agent for leading brands such as Samsung, HP, Toshiba, Lenovo and more.
Returning a product / making a warranty claim
To contact the manufacturer directly to troubleshoot your product or to request a warranty repair, please view the list of manufacturer / brand warranty contacts (for products imported directly by PB Tech please return to us directly by completing our request a return form).
To return a product to PB Tech directly, please complete our request a return form.
Or view our returns policy for more information.
