Departments
PB Care plans can be purchased for select products sold at PB Tech. Where PB Care plans are available, they will be offered when you add a product to your cart online or by a salesperson in-store. Below you will find more information about PB Care.
Should PB Tech need to keep your portable device on-site for inspection, overnight testing, repairs or servicing, we will loan you a unit to replace the absence of your laptop or smartphone for the duration of your service.
If you need to bring your device or computer back to PB for servicing or a repair, your item will jump to the top of our queue and be the frst product looked at by our expert technician team.
PB Care will cover your power adapter & Laptop battery or other accessories which were included in your original package.
This means your new tech is covered from the day of purchase to the end of your warranty in the unlikely event that any faults appear within the hardware.
PB Care guarantees our Customer get the best price in PB Tech Ltd for 30 days following the purchase date (set out above). If the product is sold at a lower price within 30 days of the purchase date, then the Customer will be credited the difference between the original price and the lower price upon request.
If we find a fault with your tech that isn't covered by warranty conditions, PB Care gives you a 30% discount
on the normal price of repair or servicing the issue, should you wish for our technicians to solve the problem.
PB Tech offers an annual complimentary hardware check-up on your device or computer for the duration of your PB Care warranty period.
PB Care will cover the warranty even under commercial usage.
PB Care will help you to upgrade your operating system to the newest version, by customer enquire only.
PB care will help you to issue insurance report when you need to claim from insurance company.
Features |
PB Care Benefit |
Consumer Guarantees Act |
Type of good or service covered |
Applies to products sold by PB Tech where proof of purchase is provided |
Applies to goods or services ordinarily acquired for personal, domestic or household use |
Repair or replacement of faulty components with components of |
Yes |
Yes |
Term |
As selected in this document |
A 'reasonable period of time' depending on the nature of the product |
You can decide to repair or replace a component or a product |
Yes - if the product has failed 3 times |
Yes - in the case of substantial failure the consumer has the choice of remedy |
Cover applies to replacement item |
Yes - the remaining term under the PB Care |
Yes - for a 'reasonable' period |
Cover for consequential losses |
Yes - if they are reasonably foreseeable as a result of the failure (excluding loss of profits) |
Yes - if they were reasonably foreseeable as a result of the failure |
Fair Wear and Tear |
Yes - if the customer has taken all due care to |
Yes - if it fails before it might reasonably have been expected to |
Loan unit (available on Laptop , smartphone ) |
Yes |
No |
Priority scheduling for services and repairs |
Yes |
No |
Accessories cover (Power Adapter, Battery, Cables) |
Yes - 3 years |
Yes - if Act Applies for 'reasonable' period |
Hardware Cover |
Yes - 3 years |
Yes - if Act Applies for 'reasonable' period |
Price Protection, within 30 days |
Yes - 30 days |
No |
30% discount on labour charge for non-warranty covered problems |
Yes |
No |
FREE check-up once per year (hardware only) |
Yes |
No |
Commercial Use |
Yes |
Yes - if Act Applies and is not contracted Out |
Operation System Reinstallation and MS Update (OS) |
Yes |
No - unless reasonably foreseeable as a result of the failure |
Free Insurance Report (If insurance Claim needed) |
Yes |
No |
Your Rights
Your rights and remedies under PB Care give to your rights over and above the Consumer
Guarantees Act 1993 (CGA). Under the CGA:
All Products Must:
- be of acceptable quality (durable, safe, fit for purpose, free from defects, acceptable in look or finish)
- be fit for any particular purpose you have told the supplier
- match a description, sample or model shown to you
- have good legal title, e.g. be able to be sold and not have any security interests registered against them
- be a reasonable price if no price is set
- arrive on time (within a reasonable time if not agreed) and in good condition
- have spare parts and repair facilities available (manufacturer is responsible). This does not apply if you are told about limited availability before you buy.
If these guarantees are not met, the supplier must remedy the issue by either repair, replacement, or if neither is possible, then a refund of the purchase price.
CGA Act 1993 http://www.legislation.govt.nz/act/public/1993/0091/latest/DLM311053.html
Your Right to Cancel
You have the right to cancel PB Care within 14 days of the date of purchase. You can cancel it by going to any PB store national wide or contacting PB Customer Service Team contact details below. If you decided to cancel, you will get a full refund of the purchase price of your PB Care.
PB Customer Service
587 Great South Road, Manukau, Auckland 2025.
customer.service@pbtech.co.nz 0800 - 728 324
Warrantor's Details
PB Care is provided by PB Technologies Limited. It's address, telephone number and email address are:
587 Great South Road, Manukau, Auckland 2025.
customer.service@pbtech.co.nz 0800 - 728 324
If you have any questions about PB Care, please contact PB Customer Service or any of our branches
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PB Technologies Ltd is not responsible for typographical errors. All prices and specifications are subject to change without notice.