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AppleCare

Service and support from the people who know your Apple products best.

 

AppleCare products provide expert telephone technical support and additional hardware service options from Apple.

Because Apple makes the hardware, the operating system and many applications, Apple products are truly integrated systems. And only AppleCare gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

AppleCare product benefits are in addition to any legal rights provided by New Zealand consumer law.

You can view a summary of New Zealand consumer law and how it affects apple products here

If you have any questions about AppleCare warranties please drop the team a line at websales@pbtech.co.nz or keep reading to learn more.

AppleCare Benefits

  • Extend your manufacturer warranty from 1 to 3 years
  • One stop for expert technical support
  • Additional Apple hardware service options
  • Software support included

Apple Products and New Zealand Consumer Law

When you purchase Apple hardware products, you will receive coverage from the Apple Limited Warranty. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+.

Should your product be defective, you can choose to make a claim under New Zealand consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable).

Non–Apple branded products purchased from Apple are also eligible for coverage under New Zealand consumer law, but are not covered by the Apple Limited Warranty or the AppleCare Protection Plan.

 

Summary of New Zealand consumer law, the Apple Limited Warranty, the AppleCare Protection Plan and AppleCare+

 

New Zealand consumer law

Apple Limited Warranty

AppleCare Protection Plan or AppleCare+

Repair or replacement coverage for

Defects present when or after customer takes delivery

Defects arising after customer takes delivery

Defects arising after customer takes delivery

Claim period

A reasonable period from date of delivery until the failure becomes apparent

2 years from date of purchase for Apple Watch Edition
1 year from date of purchase for all other Apple products

Three years from date of purchase for Mac Apple Display or Apple Watch Edition
Two years from date of purchase for Apple TV, iPad, iPhone, iPod, Apple Watch, or Apple Watch Sport

Cost of coverage

Provided at no additional cost

Included at no additional cost

Available for additional cost

Who to contact to make a claim

The seller

Apple telephone technical support1 or Apple Authorised Service Provider

Apple telephone technical support1 or Apple Authorised Service Provider

Included repair or replacement options

Contact the seller for details

Carry-in or mail-in service2

Carry-in or mail-in service; express replacement service for Apple Watch, iPad and iPhone; or onsite service for desktops

Overseas repair or replacement

Contact the seller for details

Yes3

Yes3

Telephone technical support

None

2 years from date of purchase for Apple Watch Edition
90 days from date of purchase for all other Apple products

Three years from date of purchase for Mac Apple Display or Watch Edition
Two years from date of purchase for Apple TV, iPad, iPhone, iPod, Apple Watch or Apple Watch Sport

 

The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty and AppleCare Protection Plan. Copies of those respective terms and conditions are available at https://www.apple.com/legal/warranty/ and https://www.apple.com/legal/applecare/.

  1. Apple telephone technical support: 0800-127-753.
  2. Availability of each option depends on the country in which service is requested and the location of an Apple Authorised Service Provider. Apple may also request that the customer replace components with readily installable parts.
  3. Apple may restrict service to the country where Apple or its authorised distributors originally sold the Apple product.

Apple Sales New Zealand
PO Box 912015, Auckland Mail Centre, Auckland 1142.

Summary of New Zealand statutory consumer guarantees

Consumer guarantees in relation to goods

Consumer guarantees in relation to services

The goods will be of acceptable quality.

We will provide the services with reasonable care and skill.

The goods will be fit for a particular purpose.

The services will be fit for a particular purpose.

The goods will match their description.

The services will be provided within a reasonable time.

The goods will match the sample or demonstration model.

 

You have title to the goods.

 

You have undisturbed possession of the goods.

 

There are no undisclosed securities on the goods.

 

 

For Apple-branded goods, in addition to the above, we also guarantee that we will take reasonable action to ensure that facilities for repairs and spare parts are reasonably available for a reasonable time and that we will honour our Apple Limited Warranty and, where applicable, the AppleCare Protection Plan or AppleCare+.

Under New Zealand consumer law, the remedy you are entitled to if a product fails to meet a consumer guarantee will depend on whether the failure to comply with the guarantee is serious or minor, and whether it can be fixed.

Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time. In this case, the seller can choose to offer you a refund, replacement, repair or, in the case of services, resupply. If the seller does not fix the problem or takes too long, you may be able to get it fixed by someone else and recover the costs from the seller depending on the circumstances.

 

Remedies for serious failure with goods

Remedies for serious failure with services

Return the product and ask for a refund.

Cancel the contract.

Return the product and ask for an identical replacement, or one of similar value if reasonably available.

Keep the contract and negotiate a reduced price for the drop in value of the service — this may mean asking for some of your money back if you have already paid.

Keep the product and ask for compensation for the drop in value caused by the problem.

 

 

For goods, there is a serious failure to comply with a consumer guarantee when:

- You would not have purchased the product if you had known about the problem.
- The product is significantly different from the description, sample or demonstration model you were shown.
- The product is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time.
- The product is substantially unfit for a purpose that you told the supplier about, and cannot easily be made fit within a reasonable time.
- The product is unsafe.

 

For services, there is a serious failure to comply with a consumer guarantee when:

- You would not have engaged the service if you had known the nature and extent of the problem.
- The service does not meet the reasonable expectations for that type of service, and the problem cannot be rectified within a reasonable time.
- You told the supplier that you wanted the service for a specific purpose, which was not fulfilled, and the problem could not be easily rectified within a reasonable time.
- You told the supplier that you wanted a specific result, yet the service and end result failed to meet your specifications and could not be easily rectified within a reasonable time.
- The supply of the service has created an unsafe situation.

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