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Apple Care
Apple Care

Because Apple makes the hardware, the operating system and many applications, Apple products are truly integrated systems. And only AppleCare products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

AppleCare product benefits are in addition to any legal rights provided by New Zealand consumer law. For details, see below.

Apple Products and New Zealand Consumer Law

When you purchase Apple hardware products, you will receive coverage from the Apple Limited Warranty. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+.

Should your product be defective, you can choose to make a claim under New Zealand consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable).

Summary of New Zealand consumer law, the Apple Limited Warranty, the AppleCare Protection Plan and AppleCare+

 

New Zealand consumer law

Apple Limited Warranty

AppleCare Protection Plan or AppleCare+

Accidental damage from handling

Not provided

Not provided

AppleCare+ covers unlimited accidental damage from handling claims while the plan is active, each subject to payment of a service fee (as detailed in the Terms and Conditions). 

Repair or replacement coverage for

Defects present when or after customer takes delivery

Defects arising after customer takes delivery

Defects arising after customer takes delivery

Claim period

A reasonable period from date of delivery until the failure becomes apparent

2 years from date of purchase for Apple Watch Edition
1 year from date of purchase for all other Apple products

Three years from date of purchase for Mac Apple Display or Apple Watch Edition
Two years from date of purchase for Apple TV, iPad, iPhone, iPod, Apple Watch, or Apple Watch Sport

Cost of coverage

Provided at no additional cost

Included at no additional cost

Available for additional cost

Who to contact to make a claim

The seller

Apple telephone technical support1 or Apple Authorised Service Provider

Apple telephone technical support1 or Apple Authorised Service Provider

Included repair or replacement options

Contact the seller for details

Carry-in or mail-in service2

Carry-in or mail-in service; express replacement service for Apple Watch, iPad and iPhone; or onsite service for desktops

Overseas repair or replacement

Contact the seller for details

Yes3

Yes3

Telephone technical support

None

2 years from date of purchase for Apple Watch Edition
90 days from date of purchase for all other Apple products

Three years from AppleCare+ purchase date for Mac, Apple-branded display, Apple TV or Apple Watch Edition

Two years from AppleCare+ purchase date for Apple Watch, HomePod, iPad, iPhone, iPod, or Apple- or Beats-branded headphones

Three years from Apple TV purchase date for AppleCare Protection Plan for Apple TV

The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan, or AppleCare+. Copies of those respective terms and conditions are available at https://www.apple.com/legal/warranty/ and https://www.apple.com/legal/applecare/.

  1. Apple telephone technical support: 0800-127-753.
  2. Availability of each option depends on the country in which service is requested and the location of an Apple Authorised Service Provider. Apple may also request that the customer replace components with readily installable parts.
  3. Apple may restrict service to the country where Apple or its authorised distributors originally sold the Apple product.

Summary of New Zealand Statutory Consumer Guarantees

Consumer guarantees in relation to goods

Consumer guarantees in relation to services

The goods will be of acceptable quality.

We will provide the services with reasonable care and skill.

The goods will be fit for a particular purpose.

The services will be fit for a particular purpose.

The goods will match their description.

The services will be provided within a reasonable time.

The goods will match the sample or demonstration model.

 

You have title to the goods.

 

You have undisturbed possession of the goods.

 

There are no undisclosed securities on the goods.

 

 

For Apple-branded goods, in addition to the above, we also guarantee that we will take reasonable action to ensure that facilities for repairs and spare parts are reasonably available for a reasonable time and that we will honour our Apple Limited Warranty and, where applicable, the AppleCare Protection Plan or AppleCare+.

Under New Zealand consumer law, the remedy you are entitled to if a product fails to meet a consumer guarantee will depend on whether the failure to comply with the guarantee is serious or minor, and whether it can be fixed.

Minor failures to comply with a consumer guarantee can normally be fixed or resolved in a reasonable amount of time. In this case, the seller can choose to offer you a refund, replacement, repair or, in the case of services, resupply. If the seller does not fix the problem or takes too long, you may be able to get it fixed by someone else and recover the costs from the seller depending on the circumstances. 

 

Remedies for serious failure with goods

Remedies for serious failure with services

Return the product and ask for a refund.

Cancel the contract.

Return the product and ask for an identical replacement, or one of similar value if reasonably available.

Keep the contract and negotiate a reduced price for the drop in value of the service — this may mean asking for some of your money back if you have already paid.

Keep the product and ask for compensation for the drop in value caused by the problem.

 

 

For goods, there is a serious failure to comply with a consumer guarantee when:

  • You would not have purchased the product if you had known about the problem.
  • The product is significantly different from the description, sample or demonstration model you were shown.
  • The product is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time.
  • The product is substantially unfit for a purpose that you told the supplier about, and cannot easily be made fit within a reasonable time.
  • The product is unsafe.

 

For services, there is a serious failure to comply with a consumer guarantee when:

  • You would not have engaged the service if you had known the nature and extent of the problem.
  • The service does not meet the reasonable expectations for that type of service, and the problem cannot be rectified within a reasonable time.
  • You told the supplier that you wanted the service for a specific purpose, which was not fulfilled, and the problem could not be easily rectified within a reasonable time.
  • You told the supplier that you wanted a specific result, yet the service and end result failed to meet your specifications and could not be easily rectified within a reasonable time.
  • The supply of the service has created an unsafe situation.

AppleCare+ for Mac

PB Part No.
Product Name
Available Stock
Price
Apple Care + for 13" MacBook Air with M2 Chip Only
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$326 .08
$326.08
$374 .99
$374.99
Excl GST
Apple Care + for 13" MacBook Pro with M2 Chip
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$413 .04
$413.04
$475 .00
$475.00
Excl GST
Apple Care + for 13" Macbook Pro M1 and Intel Cpu Only
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$413 .04
$413.04
$475 .00
$475.00
Excl GST
Apple Care + for 14" Macbook Pro with M1 Only
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$456 .52
$456.52
$525 .00
$525.00
Excl GST
Apple Care + for 16" MacBook Pro with M1 Only
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$647 .82
$647.82
$744 .99
$744.99
Excl GST
Apple Care+ iMac and iMac Pro Only
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$256 .52
$256.52
$295 .00
$295.00
Excl GST
Apple Care + for Mac Mini M1 and Intel CPU
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$152 .17
$152.17
$175 .00
$175.00
Excl GST
Apple Care + for Mac Studio with M1 Chip Only
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$256 .52
$256.52
$295 .00
$295.00
Excl GST

AppleCare+ for iPad

PB Part No.
Product Name
Available Stock
Price
Apple Care + for iPad 10.2" (9th Gen) Only
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$103 .47
$103.47
$118 .99
$118.99
Excl GST
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$103 .47
$103.47
$118 .99
$118.99
Excl GST
Apple Care + for iPad Air 5th Gen 10.9" M1 chip
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$120 .86
$120.86
$138 .99
$138.99
Excl GST
Apple Care + for iPad Mini ( 6th Gen ) Only
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$103 .47
$103.47
$118 .99
$118.99
Excl GST
Apple Care + for iPad Pro 11" (3/21/ Gen) Only
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$199 .13
$199.13
$229 .00
$229.00
Excl GST
Apple Care + for iPad Pro 12.9" 5th Gen ( M1 Only)
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$216 .52
$216.52
$249 .00
$249.00
Excl GST

AppleCare+ for iPhone

PB Part No.
Product Name
Available Stock
Price
Apple Care+ for iPhone 14
Includes unlimited accidental damage from handling claims
PB TECH: 0
SUPPLIER: Available
PB Tech price
PB Tech price
$260 .00
$260.00
$299 .00
$299.00
Excl GST
Apple Care+ for iPhone 14 Plus
Includes unlimited accidental damage from handling claims
PB TECH: 0
SUPPLIER: Available
PB Tech price
PB Tech price
$303 .47
$303.47
$348 .99
$348.99
Excl GST
Apple Care+ for iPhone 14 Pro
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: Available
PB Tech price
PB Tech price
$303 .47
$303.47
$348 .99
$348.99
Excl GST
Apple Care+ for iPhone 14 Pro Max
Includes unlimited accidental damage from handling claims
PB TECH: 0
SUPPLIER: Available
PB Tech price
PB Tech price
$303 .47
$303.47
$348 .99
$348.99
Excl GST

AppleCare+ for Watch

PB Part No.
Product Name
Available Stock
Price
Apple Care+ for Apple Watch Ultra Titanium
Includes unlimited accidental damage from handling claims
PB TECH: 0
SUPPLIER: Available
PB Tech price
PB Tech price
$173 .04
$173.04
$199 .00
$199.00
Excl GST
Apple Care+ for Apple Watch Series 8 Aluminum
Includes unlimited accidental damage from handling claims
PB TECH: 0
SUPPLIER: Available
PB Tech price
PB Tech price
$138 .26
$138.26
$159 .00
$159.00
Excl GST
Apple Care+ for Apple Watch Series 8 Stainless Steel
Includes unlimited accidental damage from handling claims
PB TECH: 0
SUPPLIER: Available
PB Tech price
PB Tech price
$138 .26
$138.26
$159 .00
$159.00
Excl GST
Apple Care+ for Apple Watch SE (2nd gen)
Includes unlimited accidental damage from handling claims
PB TECH: 0
SUPPLIER: Available
PB Tech price
PB Tech price
$94 .78
$94.78
$109 .00
$109.00
Excl GST

AppleCare+ for AirPods & Beats

PB Part No.
Product Name
Available Stock
Price
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$42 .60
$42.60
$48 .99
$48.99
Excl GST
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$42 .60
$42.60
$48 .99
$48.99
Excl GST
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$77 .39
$77.39
$89 .00
$89.00
Excl GST
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$42 .60
$42.60
$48 .99
$48.99
Excl GST

AppleCare+ for other Apple products

PB Part No.
Product Name
Available Stock
Price
Apple Care + for Apple Studio Display
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$216 .52
$216.52
$249 .00
$249.00
Excl GST
Apple Care+ for Apple TV 4K
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$33 .91
$33.91
$39 .00
$39.00
Excl GST
Apple Care+ for HomePod Mini
Includes unlimited accidental damage from handling claims
PB TECH: 5+
SUPPLIER: 5+
PB Tech price
PB Tech price
$16 .52
$16.52
$19 .00
$19.00
Excl GST