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Credit Card Security Check

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To prevent credit card fraud, we may request for you to verify ownership of a credit / debit card if it is the first time you have used it with us.

All you need to do is follow the instructions provided to you once you have placed an order. You will also receive an order confirmation with instructions for your reference.

There are two authorisation options shown below. You only need to complete one of the tasks to ensure the transaction is safe and not being used without the authority of the card holder.

Option 1: Online Bank Statement (Recommended)

Pickup process step 1

Step 1: Check your online credit card / bank statement

After placing your order, please check your online credit card statement and you will notice your credit card has been charged slightly less than your checkout total.

Please note while most banks show this transaction on your online statement straight away after an order is made, some banks may take up to 24 hours before it appears. Please be patient.

Pickup process step 2

Step 2: Enter the amount charged

We would like you to take note of the exact amount displayed on your online credit card statement and manually enter it into our authorisation form as described in the email you received.

Option 2: Authorisation Code

Please note this authorisation method is not recommended, we strongly recommend using option 1 if you have access to your online statement.

Pickup process step 3

Step 1: Call your bank

After placing your order, please call your bank (credit card department) and ask for the 'Authorisation Code' against the last the transaction from PB Technologies.

Pickup process step 4

Step 2: Enter your authorisation code

This will usually be a 6 digit number. Please manually enter this number into our authorisation form as described in the email you received.

After successfully authorising your card, you will receive a success message. Your order will then be fast-tracked allowing us to quickly dispatch your goods.

Once we have verified that you are the card holder we will not require you to do this check again for that credit card, meaning that all future purchases using that card will be processed immediately.

Of course, if you do not wish to do the security check, please select an alternative payment option such as Bank Transfer or Internet Banking (Pay with POLi) during the checkout process when placing your order. Your order will be dispatched as soon as the payment is cleared.

If you have any questions for any of the above, feel free to contact us and we can help you get this information.

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