Online EFTPOS

Frequently asked questions

What is the maximum purchase limit for Online EFTPOS?

Each bank has their own purchase limit:

• ANZ customers have a $5k/transaction limit.
• ASB customers have a $5k/day limit.
• BNZ customers have a $12k/day limit.
• Westpac customers have a $5k/day limit, unless otherwise agreed with Westpac.
• Co-operative Bank customers have a flexible daily limit that depends on their individual agreement with The Co-operative Bank.

I don't bank with one of the above banks - when can I use Online EFTPOS?

The Online EFTPOS team is currently working to bring on other banks. They will happily pass on your feedback if you drop them an email at [email protected] to let them know who you bank with and how much you’d love to see Online EFTPOS! If you feel generous to contact your bank directly, it’ll help them even more.

I don't have the relevant bank app on my phone. Where can I get it?

Look for the ANZ, ASB, BNZ, Westpac One, or The Co-operative Bank app on the Google Play Store (Android) or iTunes App Store (iPhone).

What do I do before I start using Online EFTPOS?

If you use your bank app regularly, you shouldn’t need to do anything specific to start paying with Online EFTPOS. If you have recently installed your bank app, or haven’t used it regularly, please check a few things before you start:

For ANZ customers:

1. Have an ANZ everyday account (e.g. Go, Jumpstart, or Freedom) or an ANZ Flexible Home Loan account with enough funds for the purchase.
2. Use a mobile number that you’ve verified with OnlineCode or Pay to Mobile so ANZ can match Payment Requests to you. You can register for or check your Online Code preferences in ANZ Internet Banking under ‘Your settings’. Or you can register for or update Pay to Mobile in goMoney under Settings.
3. Have the latest version of the ANZ goMoney app on your mobile device. Visit the Apple App Store or Google Play Store to download or update your app.

https://www.anz.co.nz/banking-with-anz/ways-to-pay/payment-requests/

For ASB customers:

1. Check you have the latest version of the ASB Mobile App.
2. Turn on "Receive payment requests" in your Settings (this is under Online EFTPOS).
3. Ensure you are Netcode verified within the ASB Mobile banking app.

https://www.asb.co.nz/banking-with-asb/online-eftpos-and-asb-mobile.html

For BNZ customers:

Click here if you are using Online EFTPOS as a BNZ customer for the first time.

1. Check you have the latest version of the BNZ Mobile App.
2. A transactional account with BNZ with enough funds for the purchase (e.g. YouMoney).
3. Push notifications are not mandatory for paying with Online EFTPOS but they will make it easier. You can enable them in your BNZ Online banking settings or in the BNZ app under Menu>Settings>Notifications.

https://www.bnz.co.nz/personal-banking/everyday-banking/mobile-banking

For Westpac customers:

1. Check you have the latest version of the Westpac One App.
2. Ensure you have a Westpac Everyday account, Simple Saver or Choices Everyday account.
3. Ensure your mobile number is registered and authenticated.

https://www.westpac.co.nz/personal/ways-to-bank/smart-ways-to-pay/online-eftpos/

For The Co-operative Bank customers:

You’re automatically set up on The Co-operative Bank Mobile App.
https://www.co-operativebank.co.nz/everyday-banking/ways-to-bank-with-us/mobile-app/mobile-app-faqs

I didn't receive a payment request in my banking app.

There might be a few reasons why you didn’t receive a payment request in your banking app.

1. Make sure you have the latest version of the bank app.
2. Make sure you have enough funds for your purchase.
3. Please allow up to 40 secs for a notification or payment request to arrive into your bank app. You can refresh the app or log out and log in to make sure that the app has refreshed.
4. Please double-check that you have used the mobile phone number that is registered against your bank app.
5. If the number is correct but no payment request is received after 40 secs, please check you have enabled the relevant settings on your bank app. If you're unsure of which settings will allow Online EFTPOS payments, we would recommend reaching out to your bank for assistance.

If you are still having problems with Online EFTPOS, email [email protected]

How long do I have to approve my payment?

You have four to seven minutes from the time of sending a payment request to log into your bank app to approve the transaction.

How secure is it?

Online EFTPOS is one of most secure payment methods today because Online EFTPOS doesn’t ask for your payment and bank credentials and you can only approve each payment via your bank app.

What’s the most I can spend using Online EFTPOS?

You can use Online EFTPOS as many times as you want within your daily limit. The daily limit may vary per bank and per customer. If you are unsure, please contact your bank for assistance.

How long does it take for the payment to go through?

If the funds are available, the money goes through right then and there. No hassle.

What happens if I need a refund?

Contact us with your order number. Once the refund has been approved, you’ll receive the money back into your bank account immediately.