Flexible PC support and repair options designed to keep businesses moving
Help prevent productivity disruptions and enable IT to do more with reliable HP PC support.
Keep your people and PCs running at peak performance with flexible desktop support services and notebook support options for wherever work happens.1
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Empower employees to achieve more
Hardware support
Go beyond standard device warranties with enhanced support and predictable insights.2
Post warranty
Keep existing devices running and get more time to plan your next refresh by extending your warranty coverage.11
Choose from two flexible options:
Premium
Predictive support, when and where you need it
Limit interruptions with AI-powered predictive issue detection, user alerts and 24/7 remote support to resolve most issues. If a physical repair is needed, automated ticketing lets you request an expert technician visit at your location.3
Premium+
Proactive issue detection with rapid expert resolution
Avoid productivity disruption with our fastest response and repair, which includes AI-powered predictive issue detection and alerts, preferred access to 24/7 expert remote support and HP parts, plus onsite device repair—wherever work happens.
Maximise your IT investment
Maintain control of your sensitive data. Keep your hard drive if it is defective and requires replacement while under warranty.10
Ease the IT workload
Enhance performance and reduce downtime by upgrading hardware components on aging devices.
Reduce the impact of your fleet
Extend device longevity through proactive maintenance and automated health monitoring solutions.
Extra coverage for the unexpected9
Supplement your support with custom options that enable your anywhere workforce.
Repair or replace your PC when accidental drops, spills, or electrical surges harm your device.
Maintain control of your sensitive data. Keep your hard drive if it is defective and requires replacement while under warranty.10
Provide device support in 90+ countries around the globe when employees are traveling on business.
HP Proactive Insights
Optimize the employee device experience with the power of HP analytics.2 Foresee hardware and application issues and measure user sentiment so IT can manage proactively.
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The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
© HP Development Company, L.P. The Information contained herein is subject to change without notice. Warranties for HP products and services are set out in the express warranty statements accompanying such products and services. In addition, our products and services come with guarantees that cannot be excluded under the New Zealand Consumer Law. Subject to the foregoing, nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
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1. The updated Hardware Support services portfolio is available for select HP commercial PCs (desktops, notebooks, workstations, mobile workstations, Chromebooks, and RPOS). The Hardware Support services are available at the time of device purchase. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. Service package features may vary by geography or hardware platform.
2. The Workforce Experience Platform is planned to be available in a future release in various tiers and with optional add-on solutions. The Workforce Experience Platform is for commercial customers and some features and capabilities may require additional purchase of HP services and/or commercial hardware capable of supporting the HP Insights agent for Windows, Mac, & Android. Activation and restrictions may apply. Select HP Solutions requires an HP Insights agent for Windows, Mac, & Android, available for download at https://workforceexperience.hp.com/software. For full system requirements and services that require the agent, please visit https://workforceexperience.hp.com/requirements. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform and is not sold as a standalone service. Internet access with connection to the Workforce Experience Platform is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
3. HP Premium Support (onsite support with predictive issue detection and alerts for PCs only) and HP Premium+ Support (onsite support with predictive issue detection, alerts and preferred access for PCs only) require an HP Insights agent for Windows, Mac, & Android for predictive insights, available for download at https://workforceexperience.hp.com/software. The agent collects telemetry and analytics around devices and applications that integrate into the Workforce Experience Platform and is not sold as a standalone service. Internet access is required. HP follows stringent GDPR privacy regulations, and the platform is ISO27001, ISO27701, ISO27017 and SOC2 Type2 certified for Information Security.
6. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc.
7. The HP Device Life Extension capability is for HP commercial PCs. HP-certified partners will perform functional diagnostics, data removal, interior and exterior cleaning, enhance device performance, reimaging, and conduct platform updates. This service is available as a Care Pack when it is sold with new hardware or to existing devices by purchasing it within the existing Post Warranty eligibility window. See datasheet for complete details.
8. TCO Certified, Impacts and Insights – Circular IT Management in Practice, June 9, 2020
9. Sold separately or as an additional option. Accidental Damage Protection must be purchased at the time of device purchase. Other Care Packs must be purchased within 30 days of the device purchase.
10. If Defective Media Retention is purchased, defective drives will be retained by the customer.
11. Post-Warranty Support may be purchased to extend protection on already-owned devices.
