Contact Us

You can cancel an order from the My Orders page. To learn more about cancelling or modifying an order please click here

If you've found a cheaper price elsewhere, submit a price match request using the form below, we'll do our best to either match it or beat it.

• All price match requests are at the discretion of PB Tech and we reserve the right to decline any request we receive.
• The product you request a price match for must be identical to the model we have in stock.
• The product must be brand new and physically in stock (not drop shipped from a distributor), and located in New Zealand.
• The product must not be a clearance product.

You can track an order from the My Orders page. To learn more about cancelling or modifying an order click here

If you’ve made a recent purchase with PB Tech, you may be eligible for a credit if that product is cheaper within 7 days of your purchase date.

To request Black Friday Price Protection, you will instead need to fill out our Black Friday Price Protection Request Form.

Have you visited our Commercial Device Trade-in page?

Have you visited our Australian ecommerce website? www.pbtech.com/au

Have you visited our Pacific ecommerce website? www.pbtech.com/pacific

Have you visited our Global ecommerce website? www.pbtech.com

To shop spare parts at PB Tech view our Spare Parts page

To learn more about Tax Free Shopping click here

Have you visited our Business website? business.pbtech.co.nz

Have you visited our Education website? education.pbtech.co.nz

Have you visited our Wholesale website? wholesale.pbtech.co.nz

Please visit our BYOD help page for more information.

Have you tried our BYOD portal?

If you are having trouble logging in to your PB Tech online account or you need to reset your password. Please visit the help with login page.

If you have an online account with PB Tech, please check you cannot find your order on the My Orders page of your account before contacting us.

If you need help with User Permissions for your online account. Please visit the User Permissions help page.

If you need help with Quotes, Saved Lists or your Wish List. Please visit the Wish List / Saved Lists help page.

To change your general email settings, please visit the General Email Settings page in your online account.

To update any personal details, go to the Personal Details page of your online account.

For security reasons, we currently do not allow users to change their online account email address. To change your email address you will need to create a new online user account.

Please visit our Multi-factor Authentication help page for more information.

Please view our account login problems help page for suggestions

Please check your My Orders page first

Please view our User Permissions help page first

Please view our Wish List / Saved List help page first

Please view your General Email Settings first

Most orders for products in-stock at PB Tech are delivered between 1 - 3 working days depending on your location in NZ.

Rural and bulk deliveries, as well as products shipped from our logistics centre or suppliers can take a little longer.

You can track the current status of your order by visiting the My Orders page in the My Account section.

In the first instance we recommend contacting the manufacturer for technical assistance.

Technical support contacts for most of the products we sell are listed in the Manufacturer Warranty Contacts section of our Returns page.

Please take the time to read our Returns Policy before getting in touch.

Please visit our Returns page to request a return online or alternatively you can return an item in-store.

For warranty replacements / repairs we recommend completing a Request a Return form online.

Please visit our Returns page to request a return online or alternatively you can return an item in-store.

To learn more about our electronics repair services, please visit our Repairs page.

You can buy replacement / spare parts online from our Service Parts category

Submit a public testimonial for our Testimonial page by clicking here

Complaints and feedback can be made by on the Complaints & Feedback page.

To claim a bonus product or register for a prize draw from one of our promotions, head on over to our Redemptions & Prize Registration page

To see winners of recent prize draws, you can view our Prize Winners page